Allow Credits to Pay for Devices

The credit idea due to Refer a Friend is amazing! I love getting free months of cellular service for getting tons of friends and family to save money. However, I would certainly like to use those credits for paying for a new device when the time comes. For example, if I have $500 in credit, but my bill is only $25 a month, I technically have free cellular service for just less than two years, over one and a half. This is great, but if I want a new device in the meantime, I would like to use the credit to go towards that instead of paying for it all at once, and continuing to receive free cellular service.

Is there a chance for this being implemented? Maybe not paying for all of a device, but limiting it to 50 percent possibly?

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Comments

8 comments
  • Hi Brentt,

    We would be happy to allow you to use your referral credits to acquire a device, not a problem at all! It would be a manual process (call to CS) today, but I will put this on our backlog for development. Nice idea!

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  • Scott,

    I am very glad to hear it! Though I am not in the market for a device right now, I will certainly enjoy the opportunity to use my Ting credits for a device purchase when the time does come. I am hoping that the implementation of this will be smooth and easily available. I assume when this change is made in development it will be announced through the blog?

    Thank you for your quick response and I do appreciate this feature being added into the Ting website interface.

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  • We announce all our new features here:

    https://help.ting.com/forums/20466448-Release-Notes

    For this sort of thing, we would probably mention it in other places as well. Thanks for the suggestion!

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  • Great idea, I love it!

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  • Has there been any update on this?  If not, can credits be manually applied toward Ting refurbished phones, or just new 1s?

    Thanks!

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  • Hey Ted,

    Credits can only be applied to the purchase of a new device when you have a special referral code that you used upon sign up. The credit will apply off certain devices, and on others it will go to the account as a service credit. Other than this there is no other way to apply credit towards a device for purchase.

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  • Paraic,

    Can you further explain what you noted about needing a special referral code when customer signed up? I'm not sure what you are referring to, and am confused by what you mean by stating that only certain devices can receive money off. If I have Ting credit on my account, why could I not use it on a device of my choosing as Scott noted?

    Additionally, I could not use my Ting credit to purchase a refurbished device from Ting? Does Ting not hold the stock of the device, and it would be the same transaction and shipping process as a new device?

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  • Hi Brentt,

    Paraic was referring to using promotional/referral links to save $25 off of the first Ting device purchase a customer makes when they create their account. I'm going to follow up with you via help request, keep an eye out for an email!

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