Offer payment plans on new devices for customers in good standing

Off-contract, unsubsidized phones aren't cheap. It would be great if customers (in good standing) could make payments for new devices.

 

For example, if I made on-time payments for the past 12 months, I could pay for a new $299 Moto X for the next 12 months. A month for a month, 12, 24, 36 month plans maybe; depending on how many months you've been a Ting customer in good standing. If I cancel service before the device is paid in full, my automatic billing method (required) would just be charged the difference.

So $299/12 months would be $25 more per month on my bill. Much easier on my wallet than paying $299 up front!

I understand Ting would basically be subsidizing the cost of the new device up front and that may not be financially feasible or prudent, so maybe team up with a bank to offer a 0% interest line of credit, like a store account, using the same month for month qualification?

What do you think, Ting?

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Comments

8 comments
  • I can't speak for Ting but I think it would go against Ting's philosophy of keeping things simple & no contracts.  Perhaps an additional $50 per month into your "purchase fund" for a future purchase of a phone?  Even that might add too much complexity. Or, with your monthly savings, just stash the money away until you have enough to upgrade.  (something our grand parents might have done but not a bad idea for today either)

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  • @Mike, I think it would remain simple to the customer. Just an added $x amount to each bill for a period of time, and a quick "I agree to let Ting.com charge my saved billing method the remainder of the purchase price if I cancel Ting service before [date]"

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  • @Joey, not to sound too much of a know it all, but after dealing with customers for over forty years, a scrap of paper doesn't mean much in today's world, unfortunately. There would be added overhead for Ting. They would have to feel it would be worth it. Personally I don't think it would. Credit can be an expensive proposition for both sides.

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  • Hi Joey, we appreciate the suggestion. However, we aren't likely to change our stance on contracts and pricing. Changing the price of goods and how they are delivered represents a significant change to our business plan and philosophy. We promised that changes to our pricing structure would be considered a "last resort" option for improving or growing our service. Thanks again for the feedback.

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  • Hi Brennan, thanks for the reply.

    I don't see this as either a contract or a change to pricing. The price of the phone is the same, and there is no contract to stay with Ting. The disclaimer just basically says "You can't steal this phone from us." There would be no ETF fee, just the cost of the difference to own the phone outright if the customer leaves Ting. That is neither a fee nor a contract.

     

    How about then offering a link to a 3rd party creditor on the device page so Ting doesn't have to deal with it? Like what eBay does with BillMeLater on auction pages? Even a 19.99% APR like what BillMeLater offers, would be only $33 in finance charges to buy a $299 phone @ $27/mo for 12 months. Is there a cost to you to partner with a 3rd party creditor like BillMeLater? I would think their payment comes from the APR of the purchaser...

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  • How about at least competitive pricing on phones then?  I left Virgin Mobile for Ting and am looking to bring my wife to Ting too but her phone isn't supported via BYOD/Whitelist but I can buy the same phones (non-subsidized) thru Virgin for 15-40% cheaper.  I am considering just purchasing it thru Virgin and then activating it thru Ting to save money.  You need to check your competitors prices more often and rebalance yours more frequently.

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  • James, that's ultimately the best idea...just have more affordable mid-range phones. Looking at Boost's page, they have *5* mid-range phones for $179 that are dual cores, the GS2 for only $209, and the One SV for only $229! That's a dual-core, 4G, Android 4.1 phone.

     

    Ting currently has TWO dual-core, mid-range phones: one for $294 and one for $404. Both of which can be had on eBay for $100 - $150 used.

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  • @James We totally support you in the hunt to find a cheeper phone, but we can't guarantee that a phone purchased with Virgin will activate on Ting. We know we can fully activate Sprint devices on our supported device list here.

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