Forum Enhancement
  1. It might be useful on the initial home page of the forums to state that personal or account-specific issues should be handled by calling or emailing Ting.

  2. In the forum main page, you could make your email address on the right a mailto: link.

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Comments

8 comments
  • Hey Bruce, those are great suggestions. 

    P.S. Thanks for all your amazing help. You make our jobs a little easier :)

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  • Hey, we all want Ting to succeed. I figured I either make your job easier or more frustrating.

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  • One more question. The current forum does not allow line breaks when posting from an iPad. I motice that Zendesk now has a new version that supports mobile devices. See http://www.zendesk.com/product/mobile Is Ting moving to the new version? A mobile device service provider whose help site does not support mobile devices is not too impressive.

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  • Hey Bruce, we will be moving to the new Zendesk version. The new Help Center is currently in beta.

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  • Touche. Soon Bruce, soon.

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  • It's almost a year later, and I still can't post line breaks using an iPad. Did this Zendesk upgrade ever happen?

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  • Why would you expect Ting to support mobile devices?

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