Manually payments instead of Auto-Payments.

Just a thought!  It would be great to offer your clients a manual payment option. I understand that you currently have a system that takes auto-payments, but what if the system can detonate a payment, if you pass the due payment date?  For example:

If I owe Ting $50.00 and my due date is Jan 27th, 2014 and I do not pay before the due date or on the due date; the system automatically deducts the money on the following day "Jan 28th, 2014".  

I personally like paying manually because this way, I don't have to hold on to the money and just pay before the due date, but if I fail to pay, I at least have a back up plan with the Fail over payment option?  

I hope this idea sounds good to you?  :)

 

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Comments

7 comments
  • Hi Steven,

    While that might be a good option for some customers, we feel that automatic payments work best for the majority of our customers. We like to keep things as simple as possible, having a set billing day every month achieves this goal. As always, we appreciate the suggestion!

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  • There are some challenges around taxation and what happens if your usage exceeds the prepayment amount. We totally get that some people are on bi-monthly/monthly income schedules, as well as those like Steven, who wish to pay right away. For now, we've marked this as "Not Planned," but realistically it's better to say, "Maybe Someday." 

     

     

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  • Exactly what I am looking for.

    I am paid every two weeks and use my banks bill pay system. Every paycheck, I send half the amount of my bills to my vendors/utilities and remove any opportunity for me to spend money that should be used to pay bills. Granted, sometimes I am above or below what is needed but rarely anymore than a few dollars.

    Here's a scenario I could see working for TIng : my average bill is $45. At the beginning of the month, I setup a bill payment every 2 weeks for $25 and start out by sending $25 right off the bat. Already my bill is ahead $25 and I haven't received my bill yet. In 2 weeks, I send another $25 putting my account at $50. In another 2 weeks, it will be the 30th and I will be sending another payment but the Ting bill comes out on the 28th and its for $42.85. Now I have $7.15 credit on my account ready for the next month. 2 days later, its $32.15.

    Now, The next month, I forget to use WiFi, I'm streaming every movie on the planet while calling family in Germany and texting my enemies that I have won the lottery every half hour. My bill shoots up to something like $99.99 but I only have $32.15 credit leaving me with a bill of $67.84. The automatic bill pay system IS STILL ACTIVE and will still charge my card because I have a positive balance.

    The system would continue to work as is, just allowing us to have a credit on our account that we can contribute to rather than having the one payment a month.

    Please and thank you!

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  • Hey Mathew, thanks for reaching out with your idea. Due to the way our billing system works, we wouldn't be able to support the credit system you suggested. The process of adding funds that will be billed later would require us to make some serious changes to our billing system. For the time being, we find that our monthly postpaid system suits the majority of our users. With the way our rates work, partial payments (albeit applied ahead of your billing date) would not be accepted even if we could somehow split the payment with a credit card charge. That being said, this is still something we want to hear because we want to know what our customers think. If it ever changes we'll let you know for sure!

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  • Having a manual payment option would be excellent. Just put a button on the page with the billing info that says "Pay Now".  That would give us a little control over when funds are taken from our account instead of being surprised when the "autopay" option comes through.

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  • > The process of adding funds that will be billed later would require us to make some serious changes to our billing system.

    Between the $25 sign-up/referral credit mechanism and the mid-cycle billing per the FAQ (below), shouldn't there be something using those two mechanisms that can allow for mid-cycle payments/credits?

    For those richer cheapskates who can prepay for multiple months for convenience, and those thriftier people who want to better budget their money paycheck-to-paycheck, it seems like this would help Ting users on both ends.

    9. My credit card was charged before the end of my billing cycle--why?

    There are two problems we are trying to solve. First, we have had good customers surprised to discover they were using (and spending) more than they realized. Second, we have had some not-so-good customers use our service and then disappear before paying. To protect us from both, we have set up a system that identifies unusual usage patterns. If you seem to be using an unusual amount of service, we will send you a little warning email and then bill you for your usage so far in that month.

     

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  • Hey Krishna,

    When we add credits they do add to the current cycle and apply to the next bill, any payment we take during a cycle would function the same in that it would simply apply a positive balance to the account. We prefer to offer options like changing the billing date or payment extensions when possible to help out as any benefits to manually processing these payments would be offset by the fact we can't predict the future balance at the end of the cycle with certainty.

    If you have a scenario where you ABSOLUTELY need to pay in advance, by all means, do contact our support to make that request but the automated system is simple and allows for the least possibility of complication for the vast majority of our users. Advance manual payments aren't something I would say we would never do but it would require enough of a change to the current format that its unlikely to be implemented into the billing system.

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