A few customers have reported that roaming options are missing altogether after the latest software version update.
This issue has been reported with the following Galaxy S4 model numbers:
SPHL720WT1
SPHL720BK1
This forum post will be updated with any new information on this issue.
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Would have been nice to have known this before coming to Canada & realizing I won't have any phone service while here. I could have brought my old phone to use instead. An email bulletin could have been sent out to Ting customers warning them of this. Slightly annoyed. :(
Sorry to hear Albert. Sincerely. The report came from a very small percentage customers (less than 10) that were affected. I'm glad you contacted our Support Center. We'll take ownership of the problem and figure out a solution that works for you. Thanks for your patience and understanding.
On the advice of support, I did a factory reset of my S4 which has thankfully restored the roaming menu on my phone. Thank you!
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