Include link to number transfer article on the transfer page


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  • To add to the above request, it would be beneficial to some customers to also make it clearer that the information required is from the losing carrier of the phone number. The text could by larger or bolder in the message at the top of the port request form or the labels on each part of the form could state:

    Name on your phone bill:

    Address on the bill:

    Last four digits of the SSN of the account holder:

    Account number with old Carrier:

    Pin/Password with old carrier:

    I've attached a screenshot of the form for reference.

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