As many of us know, some of the devices at www.ting.com/shop are actually not sold by Ting, but by Glyde! We do a lot to try and make this distinction clear, like marking the phone as "Used from Glyde," and forwarding those purchasing the phone to Glyde's account set-up so they can make the purchase. From time to time, we receive help request from customers who need further clarification regarding the difference between a Glyde phone and a Ting phone.
I believe I've an opportunity to make that distinction even clearer. Currently, to buy a Glyde phone you see on Ting's website, you click on the phone and then click "Buy it."
I propose the wording of the "Buy it" button be changed to "Buy it from Glyde."