SMS Updates for Billing

Issue:

Customers without regular access to a computer or data have no option to receive updates

on current usage or any pending issues with billing information.

 

Resolution:

Add a notification type that will send an sms or email on a specific date to notify customer of current usage and/or pending billing issues.

 

*perhaps a text to a short code for a current usage update SMS*

 

Benefit:

-Increases awareness of account usage for the customer, especially those on feature devices.

 

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