Upgrades?
Answered

After buying a Ting phone, suppose I would like to upgrade my handset down the road. Can I buy a different Ting phone in future without penalty? Is there another activation fee?

 

Thanks, Mark

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Comments

11 comments
  • Hi Mark,

    You can buy a new device anytime you like and add it to your account. Each device would have $6 monthly charge, plus the one time $35 activation fee.

    Hope this helps!

    -Ben

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  • Ben, what about replacing a current ting phone with a new ting phone? In the event of a lost/stolen phone or I just want a better phone?

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  • Currently, each device carries with it an activation fee, regardless if it's an upgrade, or if it's a replacement for a stolen device.

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  • Scott / Mark: I revised an earlier comment that was incorrect. I said that activation fees only applied to new subscriptions. Sorry about that.

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  • Thanks, Ben, for your answers.  I now understand the way pricing and billing works with regard to device upgrades.  But can you explain the technical details of the upgrade process?  How do customers actually upgrade their devices (if, say, a device is lost or stolen, or a customer simply wants to upgrade to a better handset).

    Currently, when customers purchase and activate a device, they are presented with only two options: 1) get a new Ting number to associate with that device, or 2) bring an existing number to Ting and associate it with that device.  Will existing customers soon see an option to 3) upgrade device associated with current Ting number?

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  • We spoke with a customer service representative today who contradicted the information here; try calling customer service for help with an upgrade or replacement.

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  • Frank: May I ask about the answer you did receive from customer service?

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  • OK - from reading these comments - I understand their would be an activation fee if you simply wanted to upgrade to a better phone - but would there be something like "trading in existing Ting phone, for another" and get a price difference??

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  • Kari, this thread is out of date. Ting no longer charges any activation fees.

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  • and to answer your actual question (which I somehow missed), no, there is no trading in or price difference. Ting customers are fully responsible for their devices.

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  • Just going to bump this to add to Ben's message above about an Activation Fee.

    Ting no longer has an activation fee. You will notice however there is a $1 authentication charge which is returned back to you. This is just to ensure the card used is active.

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