Email to SMS
Answered

I can send an SMS to my phone via outlook by sending an email to <phone number>@messaging.sprintpcs.com, but I've got a small automated program that sends out an email to several different people on ATT and Verizon a couple of times a day.   However, after the first couple of days, even though the messages appear to be sent to all phone accounts, it does not make it to my ting phone while it does make it to the phones on the other 2 networks.

I suspect there is some sort of spam filter and I need to set up some sort of white list somewhere.  How do I do that?

Thanks!

JW

11

Comments

43 comments
  • Hey Jon, are you using the number on the CDMA or GSM network?

    If on CDMA, you should use <10-digit phone number>@message.ting.com

    If on GSM, please use <10-digit phone number>@tmomail.net 

    You can find more information through  this link.

    1
    Comment actions Permalink
  • Does Ting have an email to mms gateway? For example, I can send a picture from my email to <phone number>@tmomail.net for t-mobile. Is there a <phone number>@ting.com?

    0
    Comment actions Permalink
  • Have you tried <phone number>@ message.ting.com ? I read hear that it might work...  http://emergent.unpythonic.net/01328842550

    Not sure about pictures though...

    0
    Comment actions Permalink
  • Melissa, thanks for this. I'll try it once my phone from Ting arrives.

    0
    Comment actions Permalink
  • Still think this deserves an official answer!  ("You and 3 people would like this to be answered.")

    0
    Comment actions Permalink
  • I'm not sure what the deal was, but a few days later everything started working and has been working fine ever since.  

    The correct address format is <phonenumber>@message.ting.com OR <phonenumber>@messaging.sprintpcs.com as an alternate.

    0
    Comment actions Permalink
  • Hi,

    email to <phonenumber>@message.ting.com> works just fine - however, when responding to the text doesn't work.  This used to work on my AT&T account.  I could just respond to the text and it would get sent back to the originating email address.  Any clues?

    0
    Comment actions Permalink
  • I'd like to know what Sprint error 67 is...am having trouble with mms also.

    0
    Comment actions Permalink
  • Outlook is not required.  A message will be delivered to your Sprint phone when you send e-mail addressed as described from any software.

    0
    Comment actions Permalink
  • Hi Emmett,

    Error 67 is a data error code. It means your phone can't make a data connection. Most new customers with devices that have not fully activated experience this error. You'll also see this error is you have "Can Access the Internet" option disabled in your phone's account settings page and haven't disabled 'packet data' on your phone.

    0
    Comment actions Permalink
  • So is the gateway only 1-way, as Sandra indicated?  Recipients can't text back to the originating e-mail address?   And no MMS?

    0
    Comment actions Permalink
  • I just tested, and I was able to text back to the recipient's email address, so it looks like it's two way.

    No MMS though, based on my tests.

    0
    Comment actions Permalink
  • Just last weekend I was able to respond back which completely surprised me.  Definitely different than back in June - I'm perfectly happy with it now and can live without MMS.

    0
    Comment actions Permalink
  • Excellent.  Thanks for the official (and unofficial, Sandra) responses.

    0
    Comment actions Permalink
  • FYI - response to email only seems to work when data is enabled (or over wifi)

    0
    Comment actions Permalink
  • Unfortunately this did NOT work at all for us!  The gateway @message.ting.com took the mail, never bounced anything back, but ALSO never delivered the messages.

     

    Is it broken?

     

    Or...

     

    I used 9995551212@message.ting.com -- was I supposed to use a 1 first, meaning 19995551212@message.ting.com ?

    0
    Comment actions Permalink
  • Just the phone number is needed... if message.ting.com didn't work try:

    9995551212@messaging.sprintpcs.com

    That is another option that has worked for me in the past as well

    0
    Comment actions Permalink
  • Thanks Sandra... but the whole point of SMS is quick and sorta reliable communication.  Ting's gateway just doesn't seem reliable at all at present.  (I understand that MMS travels differently but we also had a weird 1 month delay on an MMS message.)

     

    I will double check on whether those email-to-SMS messages I tried ever got delivered.

     

    Also, I wonder if other factors are involved -- I had both a subject line and multiple recipients (message.ting.com as well as regular e-mail) -- could that be why the message disappeared?  Is there a recommended way to send these?  (Subject Lines, to/cc limitations, multiple recipient limits, HTML v. plain text, etc., etc.)

    Maybe the gateway isn't aware of all the valid numbers?

    0
    Comment actions Permalink
  • "Also, I wonder if other factors are involved -- I had both a subject line and multiple recipients (message.ting.com as well as regular e-mail) -- could that be why the message disappeared? Is there a recommended way to send these? (Subject Lines, to/cc limitations, multiple recipient limits, HTML v. plain text, etc., etc.)"

    I haven't heard anything about those factors making a difference. I'd be curious if the same thing happens when sending to " 9995551212@messaging.sprintpcs.com" instead with the same factors involved.

    0
    Comment actions Permalink
  • Testing today a little; I'll let you know.  :)

    0
    Comment actions Permalink
  • For the last several days, email to NUMBER@messaging.sprintpcs.com has been working, but NUMBER@message.ting.com does not.  

    I've tested this from multiple email sources, and it's consistent.  The mail gets sent to Ting, then dropped into a black hole.

    I also just got an abysmally bad response from your tech support people about this telling me to change the MMSC URL on my phone.  Not only was this an answer to a problem that I don't have, but it also contained incorrect instructions for resolving that totally different issue.  I really wasn't expecting such poor support from you guys! 

    0
    Comment actions Permalink
  • It looks like there is an issue with emails sent to NUMBER@message.ting.com addresses. We're looking into the issue and will get it resolved as quickly as possible. In the meantime, send any email to SMS messages to NUMBER@messaging.sprintpcs.com addresses instead.

    One quick heads up regarding this: Replies from Ting phones to emails sent to NUMBER@messaging.sprintpcs.com addresses will be sent from NUMBER@message.ting.com addresses, so until this is resolved you'll also need to re-write the "To" address if you need to reply to an email from a Ting SMS message to the respective NUMBER@messaging.sprintpcs.com address.

    0
    Comment actions Permalink
  • Patti, regarding the incorrect info our rep gave you when she replied to you, I do apologize for the confusion, and she's been made aware of the correct information for future reference.

    0
    Comment actions Permalink
  • Thank you Andrew.  

    0
    Comment actions Permalink
  • Email messages to NUMBER@message.ting.com aren't working today.  Messages to NUMBER@messaging.sprintpcs.com are working.   Sounds like this feature has been broken for days.    You got to do better Ting.   Brief outages are one thing but days is unacceptable for business use.

    0
    Comment actions Permalink
  • Larry, I'm so sorry for any inconvenience this has caused you. I assure you that we're working at getting this resolved as fast as we can, and that we've got no interest in this going on for several days either.

    I'm about to send you an email in a moment too, as well as open a ticket for you about this issue so I can let you know as soon as it's resolved.

    0
    Comment actions Permalink
  • Any possibility to send MMS as well?  I have my landline VOIP operator forward voicemails to me at number@message.ting.com with the audio attached, but these come through without the transcription and attachment.  I.e. pretty useless.  When I was on Verizon this worked correctly.  (I've tried number@pm.sprint.com, but nothing comes through at all on that gateway.)

    0
    Comment actions Permalink
  • At the moment, only SMS, no MMS.

    0
    Comment actions Permalink
  • Is this on the roadmap at all?  ETA?

    0
    Comment actions Permalink
  • On the roadmap? Yes. ETA? Unknown at this point.

    0
    Comment actions Permalink

Please sign in to leave a comment.