Coverage map vs address during signup.
Answered

I have checked the coverage in my area (Lynchburg, VA), and according to the coverage map I have 'good' coverage for the whole city. I expected this, as Sprint has full coverage for the area.

However, I started the signup process to see what information I would need and get an idea of the total startup cost, and during the first step when you enter your address, it told me that there was no coverage in my area! I did finally notice that the step was able to be skipped, but still, it is obviously inaccurate.

Just thought I'd let you know.

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  • I had the same exact issue but I know that it works in my area so I'm going for it !

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  • I have the same issue as the original question but it's 2015 now and I still don't see anymore answers to this question.  I know that Sprint works in my area (20872) but when I was putting my address in for the SIM card it says "No Coverage in your area".  What gives? I like to see an answer from Ting on this one.  Oh, and where is the online chat? It seems to have disappeared.

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  • Hey Dave,

    You can find the blue chat box at the bottom right side of most pages of our website, like Rates, Calculator, Shop, BYOD and the Coverage Map, as well as your account.

    Upon checking that ZIP code with our coverage map, it seems that the coverage strength varies from Best to Fair, as well as Roaming, depending on the specific location within that area.

    Our system will check the coverage at your specific address to ensure that you will have good coverage and prevent you from activating if the address is at a roaming location. This is in place to prevent you from having a suboptimal experience with our service. If you're concerned about your specific location, or if that checker prevents you from continuing even though your area is covered through the map, please call, chat or submit a private help request so we can use a few additional tools and verify that for you. 

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  • I live in the same area as the original poster.

    Apparently, the "Sprint network" in our area does not actually belong to Sprint. Instead of building a network in our area, they chose to contract with a regional carrier, nTelos, who actually owns the network.

    Perhaps something similar is happening in your area. If you are porting a number. Ting can choose a nearby place that sprint services since the Service Address does not really matter for number ports.

     

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