How do I set up voice mail
Answered

I watched the video and followed the instuctions.

When I hold down 1, it makes a call and I get a busy signal.

When I dial my new cell phone from my land line, it does not go to voice mail at all. I don't even need to record a message, I was hoping for a default.  I reset the phone twice and it still does not work.

Please send detailed instructions on how to set the voice mail - do not send me the same instructions on your video as it does not work for me.

Any help would be appreciated.   Thank you.

 

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Comments

5 comments
  • Hi Lou!

    Sorry for the frustation. Although it's free, we don't enable voicemail by default. You can do that by clicking "Settings" on your Device while in Your Account page of the Ting website. https://ting.com/account

    Once Voicemail is activated, you'll be able to configure it immediately. For more details help on Voicemail, you can visit our Help site and if you're still having trouble, open a help request and we'll walk you through it.

    Thanks!

    -Ben 

     

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  • Hi, Ben! I followed your instructions -- went to my iphone, loaded safari, loaded Ting, and accessed settings -- I can't find "enable voicemail" anywhere! Might you have more specific instructions? Thanks!

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  • Hi Anthony.  To enable voicemail, log in at www.ting.com and go to "Your Account" - "Device Settings" and click on the device/phone number you wish to manage. This will open that device's control panel in which you can enable or disable any function. Make sure to click the checkbox beside voicemail to enable it and hit Save at the bottom to confirm. 

    You can also find some more information about voicemail by going to this link.

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  • same experience here too

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  • Hey Margaret, if you reach out to support we can take a closer look at your account and help get things up and running for you. 

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