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I have a basic Sanyo phone for about 1 week and text messaging was working great for the first few days but whenever I try and send a text message now my phone says "failed by user" and the text does not send. Help!
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Have you checked the phone settings in the dashboard on the Ting website? I know you can enable/disable text messages that way. Maybe that got changed somehow.
Hi Shelby,
Your best option for urgent things like this is to contact our support team so we can investigate it further. I've created a help request on your behalf though and somebody should be in touch soon.
-Ben
My number is (608) 395-1787. It started working again this morning after 3 days of not working and absolutely no changes on my end. I'm glad it is working now but how do I keep this from happening again? btw the error message was "Failed: Cancelled by user" but I definitely didn't cancel the message and I'm not doing anything differently now that it is working.
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