error 67: registration failure and screen blanking
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Just activated my Samsung Transform Ultra.   I am getting the follow message onscreen:  Error 67:  Registration error.....

What does this mean?

 

Also, the screen goes blank after a while (30 seconds) and I cannot get it to come back on.  Tried shaking, turning the phone and also pressing the Home button.  I discovered I have to slide open the keyboard to get it to come back on!  Very aggravating!  Any fix to this?

 

 

Thanks for any help

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Comments

17 comments
  • Martin, sorry you're having trouble.

    It sounds like your phone hasn't completed network activation yet. You can follow these instructions to force a profile update for your Transform Ultra:

    From your phone:

    1. Go to Settings -> About phone -> System Updates -> Update Profile
    2. Wait until complete
    3. Reboot phone

    If this doesn't solve your issue, give us a ring (or open a help request) and we'll get you fixed up asap.

    Thanks (and sorry!),

    -Ben

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  • Hey Ben,

    I was able to do the "Update Profile".  I then shut off the phone, removed the battery for a few minutes, re-insert the battery and the turn on the phone.

     

    Still have the same problems.  Registration Error 67, and non-responsive screen after it goes blank.

     

    Options?

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  • I'm having the same problem - my phone had been working, yesterday my old number was ported to it, it was working last night and this morning, and now it's not working and I'm getting the same error- I've tried rebooting, updating profile/ settings, rebooting, etc. and still the same problem.

    I'm in an area seemingly with bad signal (roaming indication on) - might that be related?

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  • I suspect _my_ problem was related to being in a signal "dead spot" and getting on a roaming network.  I don't see any account settings that would prevent roaming (just local settings on the phone) but I wonder if my number having just been ported means some information hadn't propagated into the roaming network?   I have no clue how roaming actually works, so I may be 1000% off-base here :)

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  • I have four Optimus S devices on my account, and a few other contacts who have them as well.  We all regularly get the Error 67 thing as well.  I just found tonight that if I'm in a "Sprint-less" area, it's absolutely horrific.  For me, that means going down 13 steps into my basement.  The roaming indicator comes on, and Error Code 67 flashes up constantly.  I've told them to just ignore it in the past, as I had, but I think this is somehow related to being in poor coverage areas.  Ben - any other info on this?  It really seems to be a big problem.  I'll call in tomorrow.

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  • Dave, did you get any answer on this?  I'm seeing exactly the same thing, although mine is on a Galaxy S2.

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  • I talked with the fine folx from Ting extensively about this and found a few things that cause the problem:

    1. Most importantly - go into settings on your device and be sure it's not set to roam for data services.  This will prevent most of the "error 67" nightmares.
    2. Do the profile update - that seems to help as well.  (Settings -> About phone -> System Updates -> Update Profile)
    3. Simply being right on the edge of the Sprint service area is my main problem -- when the phone is "mid-sync" and I roam to another carrier, I get the error 67 still.  I don't think much can be done about it.  Perhaps a prettier error message, but that would be a suggestion for the Android forums.  :)

    I also have the S2 now.  It is much less obtrusive with the error message, since it goes away by itself.  The Optimus S was horrific - the error sticks on screen until the user OKs the error.  Quite annoying!!  If the Optimus Elite doesn't have the same behavior, I'd consider upgrading all my Optimus S users to the Elites.

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  • I did my homework so #1 and #2 are already done.  My errors also show up in my home where the signal is weak, so it sounds like I have the same situation you describe in #3.  Phone seems to all work, so it just seems to be a nuisance.  And yes, I'm glad the message just goes away - so fast that I can't even read the whole thing. 

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  • Just in case anyone runs into this in the future, this will also happen if you try to do a Profile update while in range of an Airave.

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  •  I've had my Optimus S phone since March 2013 and never had a problem with it until I set my alerts in the beginning of the week  to help stick to a budget. .  As soon as I did that, error 67 will not go away.  So I am troubleshooting for the last hour now.  I cannot use my voice or voice mail.  This is frustrating to say the least.  

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  • Hi Steve,

    I can see that you have sent in a support request and tht Carlo is helping you. Carlo is a very dedicated team member and you are in great hands!

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  • I just activated onto ting yesterday and when I'm on wifi i get constant error 67s.  I'm still waiting on my request to be completed but every bit of troubleshooting available online has failed so far.  I have no data connection when I'm out of my wifi area.  I can't use any of the "Update X" options under the system menu because of an authentication error.  I love the savings I should see on Ting but the trouble involved just getting this thing set up is insanely frustrating.

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  • Hey Sean, I see you were working with Keith last night. He isn't in today but I am now looking into the error and will have an update emailed to you shortly. 

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  • My phone (Galaxy SII) was activated onto ting (and it worked perfectly!), on a multiple-phone account in my ex's name. In a moment of pique my ex decided to deactivate my phone temporarily, then reactivated it. - Annnnd now I'm getting error 67's. I get error 67's when I'm on WiFi (although WiFi works and I can access the internets and such like through WiFi), I can send and receive texts (SMS only), make and receive calls, but I get no cellular data, and can't update my profile or perl without cellular data; the WiFi deactivates automatically and I get a connection error. I know I'm not the account holder, and I don't want to make any kind of changes that would affect my ex's bills or account, but I would like to see if we could maybe troubleshoot this technical issue? I throw myself on your mercy, oh phone gods. ^^

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  • Hi Nathan! Going out on a limb, I'd say that your data is disabled on the account, and Error 67 would likely be solved if the data were enabled and a Profile Update could be completed over mobile data. Perhaps the account holder would be able to assist with that. You might also be interested in setting up your own account and moving your number to that. If you are, please reach out to us in a Help Request to discuss the finer details of that! 

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  • I have a samsung instinct - m800. This device doesn't have wi-fi and I checked my roaming settings to make sure it's only using sprint network for data and calls at this point even. I can't perform any data profile updates or updates in general. I've made sure I'm in an area with at least 3-4 bars and I've yet to be able to do anything about this. I'm hoping that someone can help me out with this?

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  • Hi Cheryl,

    I suggest performing a carrier reset if you're not able to complete a profile update on your device. If you need any additional help, feel free to contact our support team.

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