Prevent max data overage?
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I am buying a couple phones for my children and the Max data plan of 3,000 M, but I'd really, really, NOT like to spend $1,000 if they go over.  If they went to say 3,500.  At $2.25/M, the extra 500 would be an extra $1,125!!! .  Can I cap the plan so it cannot exceed the data limit?  One such bill would be an ex-customer.

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  • How much do you care about a data plan? Personally, it isn't so important to me so I am thinking about turning the 3G off on the phone so the only data it can receive is over (free) wireless networks. This is mostly to prevent my 16 month old son from racking it up when he plays with the phone (which he has done in the past, just by mashing buttons).

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  • Hi John,

     

    I believe you are incorrectly reading the charges for data beyond the XXL plan, it is 2.25 cents per Megabyte for data beyond the 3,000 Megabytes. You are basically already paying 2 cents per Megabyte for the 3,000 Megabytes at $60. Hope this clears up your concerns. So with your example of them going 500 Megabytes over the 3,000, it would be an additional $11.25 plus taxes/surcharges.

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  • DOH!  Thanks Ron.  Yea, I saw 2.25 and assumed $2.25 (esp. since being burned once  by other companies outrageous overage charges).

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  • You can also set up alerts for different amounts to help you track data usage. You can also disable almost any feature on each phone by going in to the phone settings on your account page.  So once you hit a certain amount you can just disable data for the rest of the month.  So just warn the kids that if they use to much data they could get turned off for the rest of the month.

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  • Hey, thanks for chiming in and beating us to our own answer Ron. :)

    John: to answer you're original question, we don't have a way to cap usage, although you can set alerts to be notified when you hit a certain threshold.

    Technically, we *could* turn off your data at a certain threshold, although it would require some feature development (and it hasn't really been asked for by other customers). I've added it to our development backlog for something to consider one of these days.

    Cheers!

    -Ben 

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  • I would second the request.  I was kind of already assuming (based on advertising about the management panel features) that it was possible to limit voice, text, and data caps per-device within one's account, without manual intervention.

     

    It probably helps you too, because it would give us as customers more confidence about adding users to our accounts who we might "trust less" than we do immediately family regarding keeping the usage within reason.  In other words, we might say to friends and distant relatives (or employees), "sure, buy a phone and I'll add you to our account" if we had a quick way of ensuring they could never use more than x minutes or y megabytes....

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  • So disappointed that you can't actually control anything about this service. The whole reason I bought a phone and signed up was so my 13 year old son could have a phone that wouldn't cost me too much and I could choose how much data, minutes and text he used. In 2 days he used $20 in data, with the cap on and alerts set, so I had him shut his data off only to wake up this morning to a $30 bill for data. When I called to ask why the cap didn't work (when the bill was still $20) the guy was rude and just said that they can't actually shut off data. What a joke, as far as I'm concerned this is total false advertising!

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  • Hi Teresa,

    Sorry for the miscommunication there - I'll reach out on your help request to help offset the unexpected data cost as well as see if we can get you set up with working alerts and caps on the account.


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