Update Outbound Caller ID?
Answered

I would like my name to display in caller ID when I call someone instead of my city (which currently displays). Is there a way to update this?

4

Comments

17 comments
  • We don't pass along any caller name information Melissa, just the phone number. Most smartphones nowadays will automatically match the phone number with a person in the address book, so caller name has become less important.

    I'm not sure why it would display your city though... that's pretty odd. Could the device your calling have the city name in it's address book, with the phone number assigned to it? Is this happening with more than one person you're calling? If you give me some more detail, we can dig into it further.

    0
    Comment actions Permalink
  • Ben, you like many people make the assumption people that Melissa or I call have smartphones.  I still have a land line and know plenty of people who do as well.  I agree that those with smartphones don't need the caller name but the millions of people with "dumb" phones and land lines would value that information highly.  I am highly unlikely to answer a call that shows "unavailable".  "Unavailable" calls seem to peak during the election season.  Thank you

    0
    Comment actions Permalink
  • Land lines will show the number coming and and if registered the name of the account owner. If not it may just display the city based on the are code or "cell phone". I have just inquire to at&t about this and they tell me that caller id is going away to be replace by users own phone book.

    0
    Comment actions Permalink
  • Jose, Can you please explain "if registered".  My cell phone appears as "Out of Area" on my caller ID for my land line.

    0
    Comment actions Permalink
  • This is going to probably sound strange but when I use my Ting phone to call anyone with caller I.D. some odd ball name shows up on the called parties phone or T.V.  That name IS NOT in my phone directory.  I am of course guessing but - it might be the previous owners name.   So I would also like to have the capability to DESIGNATE the name that shows up when I call someone.  

    Any help from Ting here?  

    0
    Comment actions Permalink
  • The name won't come from your phone directory. It should come from the called person's phone directory. As per Ben's post above Ting/Sprint only pass phone number information to the called party. 

    0
    Comment actions Permalink
  • I believe there are two different caller ID situations here.

    1. Ting Phone to Cell Phone, using the phone directory information.

    2. Ting pone to land-line. The land-line phone sees the caller ID information associated with the incoming phone number. I suspect that information is set somewhere in Sprint's system, since they are the network owner of the phone number.

    I know that on at least one occasion, when I activated a BYOD phone with a new temporary number, I saw somebody else's caller ID information when receiving a call. I was not worried because I ported another number to that phone after I verified the phone worked on Ting.

    When a phone number is reassigned, the caller ID information is supposed to be reset, but I do not think that is happening, at least not  reliably.

    0
    Comment actions Permalink
  • I wasn't very clear in my first posting I guess.  When I use my Ting cell to call my wife's sister in CA, her caller I.D. system on her T.V. shows someone named Barbara McNea...or something like that.  Now that is a LONG WAY from Thomas Garven, LOL.  I guess that means someone's data base is out of date but the question then become - WHO'S DATA BASE?

    0
    Comment actions Permalink
  • If it's just one person seeing the incorrect caller ID name, it's likely their carrier's database that's out of date. Still, we can push the request through from our side. I'll send you an email asking you for the details.

    0
    Comment actions Permalink
  • Thank you Andrew - Customer Service at Ting is awesome.  The best service in the industry period. 

    0
    Comment actions Permalink
  • With Verizon, I was able to add my first and last name to my caller ID. This was great for calling numbers that probably do not have you in their contact information, such as my wife's place of employment or my work's front desk.

     

    If possible, I would consider it a greatly added feature to be able to go to my device page and check a checkbox to make my name showup as the outbound caller ID.

    0
    Comment actions Permalink
  • I believe you need to call or email Ting support to get that changed.

    0
    Comment actions Permalink
  • @Matthew, Bruce is right - and I see you've submitted an email ticket to us about it, so I'll get back to you there!

    0
    Comment actions Permalink
  • I have the same issue as Garven. My device was purchased from another person and that person's name shows up when calling a landline.  Is there a way to change the name?  The number is now being used a "business" line for my fiance.

    0
    Comment actions Permalink
  • Hi Amy,

    I'm going to send you an email from our help centre requesting some information to get this all sorted out for you.

    All the best!

    0
    Comment actions Permalink
  • I have the same problem as others noted above.  I purchased my LG G2 phone new in 2014 and started Ting service in July 2019, but when I call a friend, someone else's name appears on their phone. 

    Another issue is that I receive many repeated unsolicited calls (which I block or decline answering) since I started my Ting service that was not a problem with other cell services I've had since 2014.  I've supplied my number and phoned only about half dozen people.  Is it possible my number previously belonged to someone else which would account for both issues? 

    0
    Comment actions Permalink
  • The unsolicited calls thing is industry-wide and is not Ting-specific. There's been an uptick in robocalls and Ajit Pai seems determined to not doing anything useful about it, besides allowing the big carriers to charge extra for call blocking. That's not something we're keen to do, but even if we were, it's not a feature our network partners currently offer to us.

    On the caller ID issue, that has to do with if your friend's carrier subscribes to the same "Caller ID phonebook" that we use. It's not a nationwide thing, as much as it REALLY should be. Some carriers do not subscribe to other carriers' phonebooks, which can explain the discrepancy. We can update your name (on our CDMA SIMs) or reset it to default (on our other two networks) but that won't affect what your friend sees when you call if their carrier does not subscribe to that phonebook. If they do, they should see the name you provide to us.

    0
    Comment actions Permalink

Please sign in to leave a comment.