If/When will Ting offer an Android app to track usage?
Answered

The question kind of says it all.

An app specially made by Ting would be pretty awesome.

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69 comments
  • Great to hear about this.  :-)

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  • I just loaded the app too, thanks... it works pretty well.

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  • It was a little flaky to get going at first.  I had entered a wrong password, and then corrected it, but the wrong data seemed to remain cached.  I closed and re-opened the app, and it ended up crashing, but when I restarted it once more I finally got it working.  Great work, Brian!

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  • Thank you for the app Brian!  Much appreciated!

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  • 9 months later and still no Ting app?   

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  • Most of us are happily using Brian's unofficial app.

    https://play.google.com/store/apps/details?id=net.ogd3.ting

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  • Ditto from me Bruce. Brian's app works just dandy!  :-D

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  • I agree the 3rd party app does the job but what if the developer(s) move on to a different provider?  or just decide not to maintain it since they aren't getting paid?  Also, if Ting changes the webpage which the app is gathering the data from the app would cease to work until an update is done.  Stuff like that.  Whereas if Ting developed it they would make changes to the app to correspond to any website changes AND another employee could maintain the app should one leave(for whatever reason.  It's something to consider for keeping such an app up and running in the future (if you think long term). 

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  • Obviously an app provided by Ting would be a better solution then my unofficial one. They are working on one and it's possible that they would have put a higher priority on it if I hadn't released the unofficial version.

    That being said, the odds of me switching providers in the near future is extremely tiny. I don't see any other provider saving me $65/month over what I was paying before. When they update the website, there are delays while I update the app but so far I've actually had good communication with the Ting team about when they release changes so I can be on top of things as much as possible. It would be awesome if they decided to pay me to develop/maintain the app, but since I use it regularly myself I expect to continue to maintain it until no longer necessary.

    Side note: As of now, over 1400 users are using my app on over 1600 devices.

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  • Not to get morbid ..... but there's always "acts of god" to consider which I was trying to avoid mentioning.  Ex.  nobody lives forever.  

    You may want to give Ting a copy of your source code just to have for safe keeping even while you still maintain it.

    P.S.  I appreciate the work you have done on the app and use us regularly.  

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  • One Thing I might recommend (either on the official vapor ware version, or the unofficial one by Brian) is a feature I have on my current Virgin Mobile (I just ordered my Ting phone, so will be switching as soon as I receive it, so that's why I'm interested in this thread) is that when a call comes in, a quick little notice pops up that indicates how many minutes I have used so far.  Or how many are remaining.  I believe you can select in settings what your preference is.

    But I think that would be a good feature to have as well.

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  • For now, there isn't a data efficient way for me to know that with certainty. I'm not entirely scraping pages anymore, but I don't have a way to quickly request that kind of specific information.

    Also, I'm not entirely sure as to the specifics, but I believe there are some issues with voice and data usage at the same time on CDMA networks. Some phones can do it in some areas, but I don't believe all phones can.

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  • Might I also suggest making the app open source?  This way there are no concerns about it not being updated should something unforeseen happen and others could learn from Brian's excellent app and perhaps offer up code for improvements that Brian could incorporate into future releases.

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  • I've thought about releasing the source. I probably even will. I just need to make sure I don't have anything private in there from old revisions.

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  • Brian, that would be great; kudos on a very clean, functional app!

    The only issue I've ever had with it is wondering why some of the Megabytes daily usage shows two entries, with one very small, usually 9.765625E-4 (see screenshot).  In terms of data usage, this value is essentially zero and seems like an artifact or something???

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  • The only reason I can think of for it to display like that is if it somehow matches up with the info I grab from Ting. They report usage in bytes and kilobytes and through the joys of casting you will see some small numbers. Since my cache is cleaned everytime I fetch new info, they must be reporting two usage pieces for the day.

    Alternatively, I could be doing something wrong.

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  • The usage on the Megabytes by device page shows in units of xx.xx MB with those entries showing as 0.00 MB, not the strange 9.765625E-4 value, but if you're getting the data in bytes or kilobytes, I could see why the strange values show up.  I'll put in a separate support request with Ting to find out why they report 2 values for some dates but not all and stop clogging up this thread... ;)

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  • It would probably best to confirm that they are actually reporting two usages for the date before reporting it. If you want to check, the json source is: 

    https://ting.com/json/account/get_account_usage_details

    Alternatively, you can email that page to me (dianoga7@3dgo.net) and I'll take a look.

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  • Source is now available:  https://bitbucket.org/Dianoga/ting-android/overview

    I promise nothing in terms of easy to use, or well-written or any of that jazz.

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  • Brian,

    You did not really need to do that. You have been extremely efficient in adding features and fixing bugs in the program, especially since you do not use many of the features.

    One phone with billing that lines up with the calendar month is probably the case that needs the least features.

    Thank you again.

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  • I'm up to two devices now :D

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  • We're currently doing alpha testing (internally) on a release candidate for an Official Ting Android app.

    It is absolutely correct that Brian's amazing work on the Unofficial app gave us LOADS of breathing room and we decided to focus on other stuff (like BYOD and Used Marketplace and the new Dashboard) over doing our App. But we're getting close to having something now as we know it will become increasingly important to everyone and more people will be wanted a supported app.

    Big kudos and thanks to Brian for all the efforts to date!

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  • Hi Ken, 

    I was wondering if you will consider including more than just the usage tracker on the app? It might make sense to have access to the entire array of information on what a device can and cannot do and being able to control it from an Android Phone?

    For instance it will be wonderful if I can control/turn on and off text/minutes/data for a particular phone(we already have all these controls on the ting webpage). The official app providing these features will be cool. However turning off data to a phone with the app might be a little bit tricky.

    Maybe the app and all data used by the app will be free and such information transfer will be considered part of a *611 call?  

    An app with these features will turn Ting into a telephone exchange on a phone! Look forward to seeing the official app. 

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  • The Android app will be a major point of innovation for us. We're doing alpha testing right now, moving to beta testing in a few weeks (we hope) and then a general release. 

    We're hoping to learn a tons from customers once we've got it out in the field and then we'll start iterating on features from there. I'd love to see us adding more control and more features to make Ting even more valuable to our customers.

    Thanks for the suggestions.

    (Oh, and I don't think we can distinguish different uses of data so we wouldn't be able to not charge for data usage caused by the app - at least not at this stage).

    Cheers,

    Ken. 

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  • I hope to see a beta app soon, How can I be part of the testing?

     

    -dale

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  • Jelly Bean's data usage page (Settings / Wireless & Networks / Data Usage) already shows network usage by app, and you can adjust the time period covered in the chart.   I don't know about earlier versions of Android.

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  • Paul, you are right, it does.  And it's very good and I find it very, very close to my Ting usage.  But even that app has a fairly prominent disclaimer that it shows "as measured by your phone.  Your carrier's data usage accounting may differ".  But also this unofficial app shows voice and SMS, as well as billing info, so it does a lot more.

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  • And of course, the app let's you snoop check up on how many texts your offspring are sending...

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  • How is the app testing going?

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