Can I block phone numbers
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I was just wondering if there's a feature where I can block certain numbers from being able to call/text message me. Thanks!

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57 comments
  • I second this feature.  I think being able to block texts and voice calls is extremely important.

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  • I third it (if there is such a thing) I have gotten three robo calls today; if I answer that minute goes on my plan!

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  • While we don't currently support blocking numbers for inbound calls (though there are apps for that for our Android phones), you can block inbound text messages from advertisers, vendors, and other unwanted parties, as described in our Knowledge Base at: https://help.ting.com/entries/21010081-text-messaging

    To block unwanted incoming text messages, send a message to the number '9999' with the message 'block' followed by the short code or phone number of the sender you wish to block.

    For example, to block incoming text messages from 416-999-2430, the message would read: "block 4169992430".

    After the block was successful, the system will reply to let you know the number has been blocked.

    To unblock a previously blocked number (let's say 416-999-2430), send a message like this: "allow 4169992430".

    To retrieve a list of all blocked senders, send the message command "list" to '9999'.

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  • I fourth.

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  • Fifth!

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  • A phone on my account has been getting calls two-to-three times per hour during certain periods of the day from someone using a county government phone trying to make reservations at a local campground.  The person has been told more than once that this number is not the correct one, but has kept dialing for days.  Today, when turning the phone on, there were ten messages from that same number in the span of two hours before the phone was turned on.

    Attempts to to call that number lead to an outgoing info tape from the county government, so we cannot get through to the person responsible to make this stop.

    It appears that if we had a "My Sprint" account,  we could selectively block this one number. (http://support.sprint.com/support/article/Block__restrict_or_allow_voice_calls_using_My_Sprint/case-fk158645-20101105-114511?question_box=block%20phone%20numbers&id16=block%20phone%20numbers)

    Since Ting is hosted on sprint, isn't there a way to "pass through" that control to our accounts?  This would provide an account level (device make / manufacturer independent) way of blocking such tiresome abusers.

     

     

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  • @Wayne

    There are apps that are available in the Play store that can help block this particular number for you.

    Hopefully that'll get this camper calls stopped once and for all. :)

    Also, if you're keen on seeing this introduced as an official Ting feature, you'll definitely want to add your feedback to the Feature Request covering this same topic. 

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  • Rob,

    I did put the free "Call Block" app on my wife's phone (the one being 'victimized').  I did realize that option was available especially after reading this thread.  However, I thought a cleaner, more fool-proof, and techno-phobe friendly method would be one like Sprint has.  It would not require considering which version of android, which phone, or even if you had a smart phone or a "talk-only feature phone", the method and procedure for blocking would be the same.  I.e., I think a device / firmware agnostic solution is the better course.

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  • Hey Wayne, I understand.

    I can see that you commented on the feature request too, which is great. Thank you so much for the feedback, and if this is something we'll be introducing in the future, you'll likely hear about it first through an update to that very same Feature Request.

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  • Sixth!

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  • Hey Todd,

    Your feature request for blocking calls has been noted - thank you very much for taking the time to post here! 

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  • 7th

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  • I agree I would like to be able to block voice calls as well, but i do not want to a have to go though the app to do it

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  • I would also like this feature.  The telemarketing calls and robocalls get very tiresome.

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  • Sprint already offers this ability, so the infrastructure is clearly in place. Between the inability to block spam callers, and the fact that spam calls to my phone (which I have never, and will never give out the number to) incur a ~1 minute charge when they get routed to my google voice voicemail, I'm not particularly pleased.

    Even better would be the ability to block all incoming calls not coming from my google voice.

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  • Hey Nicholas,

    My colleague Renny was able to respond to your posting in this forum.

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  • While I think some of the suggestions here may have merit (e.g. web site option to block numbers), while Ting mulls it over, I've found this app useful. 

    https://play.google.com/store/apps/details?id=embware.phoneblocker

    I'll also add 2 points...

    1) revisit the https://www.donotcall.gov website... when I notice an uptick in unwanted calls I re-register and they tend to drop off significantly

    2) As a former Verizon customer with the ability to block numbers on the Verizon website, the unwanted calls never went away... all for < $125 a month, I get the same or better service with Ting and my last bill was >= $30.

    If I could consistently get 4G as opposed to 3G Ting would be ... perfect.

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  • I also would like to see a feature to block numbers, there that is my two cents :-)

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  • had been a Spint customer for several years and had collected a group of phone numbers which were harassing in nature, mostly political or marketing calls, which I had blocked at sprint.com. Shortly after switching my service to Ting, I became painfully aware that those callers were no longer being blocked. I must say that if I were aware that this call blocking feature was not available with Ting, I might not have switched providers. I work for a relatively young VoIP provider with unlimited domestic calling, and even we allow our subscribers to block up to 32 numbers by simply signing into our web site or calling tech support. Seems like a feature all providers, especially ones that charge for usage, should offer to their customers.

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  • Please add me to the list for this crucial blocking feature. I have nomorobo.com service enabled for my land line but unfortunately doesn't work for sprint because they aren't participating.

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  • I too would like to see a feature to block numbers.

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  • Literally the only texts I get each month are from "2653" a coke advertisement which I have not signed up for, nor have I given this phone number to anyone yet. So either Ting has sold this number to advertisers or the ad randomly picked my number, either way I don't think I should have to pay for the texts. 

     

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  • Hi Kevin.  Though we don't have the ability to block calls, texts can be blocked.   Check out this Ting Help Center article: https://help.ting.com/entries/21010081-Text-Messaging

    To block unwanted incoming text messages, send a message to the number '9999' with the message 'block' followed by a space and the short code or phone number of the sender you wish to block.

    For example, to block incoming text messages from 416-999-2430, the message would read: "block 4169992430".

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  • Add myself and my mother to the list of customers that really want to see this feature -- ideally with the ability to either choose a standard 'system' message like "we're sorry, this number is no longer available" or upload one of our own.  (I'd upload one that a persistent robo-caller sometimes leaves on our home's answering machine: "thank you, good-bye!")

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  • I just want to add my opinion that being able to block calls is extremely important. I have a feature phone, not a smart phone, so I can't use apps to block calls. I just got a new phone number, and I've been getting calls from an 855 number, sometimes multiple times a day. if I pick up or if I listen to my voicemail, it adds to my minutes. I shouldn't have to pay for harassing calls.

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  • Audrey,

    I believe that if you call or email Ting support, they gasn issue you a different phone number that hopefully does not have the same issue.

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  • Thanks for the tip, but I just gave everyone my new number and updated my number for all my bills and subscriptions. It would be quite a hassle to change my number again. And what if the new number has the same problem? I'd rather be able to block this one annoying number.

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  • Agreed, but I was just looking for alternatives.

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  • Yes.. It's been a long time now.. Is there a block call feature yet? I'm getting harassed.

    I know, I know, there is an app..

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  • Hey Lucas,

    No word on that yet. It's been noted and is something we'd like to provide in the future. When that happens, we should notify customers through this thread and announce through the blog.

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