Why does Ting require a SSN for number ports?
Answered

I called and asked why and the answer I was given is that my current carrier requires it for verification. However, my carrier doesn't have my SSN, so that can't be the case. I just would rather not give out my SSN if it is not absolutely necessary. Thanks.

9

Comments

19 comments
  • We hate asking for the SSN. We've made it optional Linda, so if your carrier doesn't have it on file, then we don't need it. If your carrier DID have it on file, and we didn't provide it, then the transfer could fail. Another reason the other guys ask for SSN is for credit checks. Since we're don't have no stinkin' contracts, we don't need to do credit checks either. :)

    0
    Comment actions Permalink
  • That field should be clarified a bit. It's more like the following:

    Most major line vendors have a required field known as SSN in their account registration information. Along with Name, address, etc. All these fields have to match otherwise the port will likely fail. There is no obligation to provide a SSN when signing up for phone service (every account I've had had that field as all 0s or all 9s because the reps actually have to populate it). So whatever number you had provided for that field (or was populated by the rep) should be filled in here as well. I would call the carrier and ask what they have down for your SSN and put that in when making the port request.

    0
    Comment actions Permalink
  • So I tried to port a number today and SSN is still a required field on the website. So I called and asked about it and the person who took my call said that you guys do need it. I'm not sure quite where to go from here if I still wish to refrain from giving my SSN. Any thoughts from Ting?

    0
    Comment actions Permalink
  • Linda it is helpful for Ting to have it just incase your port runs into trouble. However I have done it without it from sprint by using typing all the correct information. In the SS box I put 00000#### so just the last four. Also I provided the account pin. From boost mobile they don't have a SSN in the account so I just typed 000000000.

    0
    Comment actions Permalink
  • No, this just isn't true. The SSN is required. I tried leaving it off and the form wouldn't let me continue. Ditto for the "account number." Except Tracfone has no account number. I put in a bunch of zeros and that worked (after first trying "NA no account number prepaid phone" but it said it needed digits, not letters). I suppose I should have had the sense to try all zeros for the SSN too. But it seems to me if you just make that field optional you'll make at least a few people happy.

    0
    Comment actions Permalink
  • Thanks so much for the feedback Melissa.

    0
    Comment actions Permalink
  • Note that the account number for most Tracfones is the phone's serial number (available in the Prepaid menu or under the battery).

    0
    Comment actions Permalink
  • Does Ting retain the SSN after doing the port? If so, why?

    0
    Comment actions Permalink
  • I just checked into this, and it looks like they are retained. I have requested though, and have subsequently been told, that we'll put something in place over the next few weeks to do something about this.

    0
    Comment actions Permalink
  • Are there any updates on this subject?  I'm attempting to port from a US Cellular family plan and I am NOT the primary account holder.  If I'm understanding this correctly, the SSN you are asking for on your site is going to be the primary account holder (the person who must be present to make account changes) which would be my aunt...she's a bit concerned about handing over her social security number to some newfangled company called Ting.  Ok, nobody said newfangled, but you know what I mean.  

     

    Is it still the case that I need to provide this sensitive information that, in my case, is actually someone else's?  

    0
    Comment actions Permalink
  • Ideally we would receive word that what has already been gathered has been purged and that they won't be requested any more.

    0
    Comment actions Permalink
  • Considering the high probability that any company is likely to be hacked at some point, it is curious why any company would want to store sensitive information that wasn't crucial to it's business. I have often times petitioned Ting to start using Paypal so I can eliminate one other place that has stored my credit card information.

    0
    Comment actions Permalink
  • Had the same situation in that I created an account here but my Sprint Account was in wifes name.  Think she did furnish Sprint her SS number when signing up.  During signup I had a question about what was more or less final summary page.  Wanted to verify the billing being under me and port coming out of sprint under wifes social  would be ok,  Ting rep informed me they only needed the last 4 number of social security number and I could have just entered all 0 for the rest.

    Wish they would just reflect that during signup.   I really hate giving out my social security numbers.

    When I transferred over second phone couple days later I did use just last 4 of social and it worked just fine.

    0
    Comment actions Permalink
  • Dylan, I'm told that we're no longer retaining SSNs when they're entered during the porting process. Also, Doug is correct. Normally just entering 0s with only the last four digits should work in most cases.

    0
    Comment actions Permalink
  • Andrew, does this mean that previously-gathered SSNs have been discarded?

    0
    Comment actions Permalink
  • I'm told they're also no longer available.

    0
    Comment actions Permalink
  • Thank you for the good news.

    0
    Comment actions Permalink
  • So, after all this did you change your sing up page to say only the last 4 numbers of your SSN and only make it possible to enter 4 numbers only?

    0
    Comment actions Permalink
  • @Robert, yes we have. 

    0
    Comment actions Permalink

Please sign in to leave a comment.