Can I suspend service for several months while overseas?
Answered

During the months I spend in Guatemala (typically 5 or 6 a year), can I simply leave my account inactive, and resume upon return with no fees?  In considering the switch to Ting, this is an important consideration.  For example, say I have 2 devices on my account - can one device's service and costs simply be 'suspended' for the duration?  Or if I have just one device, can my billing for the absent months simply be $0?

Thank you,

Anthony

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Comments

13 comments
  • Hi Jennifer,

    Suspending the device will literally suspend it - the phone won't work for any network related activity (calls, texts, network data...), but the phone number will remain active and you'll be billed a $6/mo. fee plus taxes, and that's it.

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  • HI Anthony,

    Based on your situation, I think there are two options:

    1) Do nothing. As long as there's no usage on your devices, there will be no usage charges, only the active device fee (which is $6 per device). This will end up costing $12 per month.

    2) Cancel your account. If you do this, you'll lose your phone numbers (some people don't mind this). This will cost you nothing.

    Hope this helps!

    -Ben 

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  • If you use Google Voice (or a similar service), losing the numbers wouldn't matter.

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  • Thanks for the responses!

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  • To piggy back of brian even if you dont have google voice you can pay $20(per line)  to port your number and when you come back just port it back to thing porting back is free. Also you will be able to get voicemail and txt using a web browser pretty much around the world.

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  • So what does "suspend this device" do when you select it in the device settings?

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  • To clarify for Rob (if I'm reading this correctly that is), A good example is this: Your daughter is a phone junky and refuses to stop running up the bill. You decide to ground her from her phone, but she has a bunch of school related things saved directly into her phone that she needs for an assignment she is working on. You can either A. Take her phone away from her physically and risk her failing the assignment because she didn't think to back up her data on paper/outside of her phone. OR you can B. suspend her device until she can be responsible and listen to the person paying the bill. When she comes to you and asks why her phone isn't working, you can tell her you disabled it until she can learn some responsibility. Personally, I vote for B.

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  • I was curious if there has been any change in Ting's policy in this regard. In my situation, I have a phone that is used less than 1/2 of the year, but the usage is along the lines of 2 weeks in use, 3 weeks not. It would be nice to be able to suspend the account during this time and not incur charges.

    thanks

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  • There's not really much they could change about it because of how Ting is better than the other carriers.  If you aren't using your phone, you are not running up usage and you won't be billed for a bunch extra that you didn't use.  The $6 is what Sprint charges Ting anyway for keeping a phone number active for the month, so that's going to be there anyway--no getting around that if you want to keep your number.  So if your usage is really low from only using it half the month, your bill will be low.

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  • HI Billy.  Rocky is correct.  To keep your phone number, you do need to pay the monthly $6 line fee.  You do have the option of expiring the number and getting a new one when you need to reactivate the phone.

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  • I can't help but be thankful for the way Ting does it and that I am now able to take advantage of it.

    I lived overseas for nearly 11 months and I think after we looked into Verizon's options, it was cheaper to just keep it on the line (and pay the $30) then cancel it. Plus, I don't think I would have been able to keep my number.

    With Ting, I can pay a minimal fee and keep my number! Win! 

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  • Hi,

    I agree, the $6/month is great. My comment wasn't a complaint, but just a question. With my usage pattern, I'll just keep the phone number. Thanks everyone for the responses.

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  • If you have Wifi turned on, you can still surf the internet, and send/receive email. If you have an iPhone, you can send and receive iMessages.

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