I'm interested in the AIRAVE as I barely get a Sprint signal in my residence (and, I believe, it's actually gotten worse over the six months since I started w/Ting/Sprint). Unfortunately, I get enough of a signal so I don't roam to Verizon, but carrying on a conversation over a few sentances on that Sprint connection is impractical (if my phone even RINGS when I get an incoming call or doesn't drop the call before connection is established when dialing out). Needless to say, I'm interested in AIRAVE as a last ditch effort to continue w/Ting, but given the cost, I want to make sure I know what I'm getting which leads to several questions/comments:
- Is the AIRAVE device offered the AIRAVE 2.5 as described in http://support.sprint.com/global/pdf/user_guides/sprint/airave_2_5/airave_2_5_ug.pdf, http://support.sprint.com/global/pdf/user_guides/sprint/airave_2_5/airave_2_5_trouble_guide.pdf, and http://support.sprint.com/global/pdf/user_guides/sprint/airave_2_5/airave_2_5_setup_ug.pdf (I assume so, but there appear to be two versions in the wild which look the same).
- The above setup/user guide proclaims "Important: To ensure the best voice and data quality, always connect the LAN router to your AIRAVE. Do not connect the router directly to your broadband modem or other broadband connection device.". Yet the device description on Ting says "The Airave plugs in to an available Ethernet port on your router or DSL/cable modem" [emphasis added]. Since the recommendation is to NOT plug it into one's router (presumably because the device implements QoS whereas most consumer routers don't), the Ting description probably shouldn't mention this option.
- Somewhat related to the prior question... The above troubleshooting guide indicates on page that "Internet speeds configuration: Customers may notice a change in their internet upload speeds using the AIRAVE configured on their modem. Customers with a higher speed internet connection may need an adjustment on this default setting." As I have modestly high speed (measured at about 22mbps down, 4mbs up), this concerns me. First, in your testing have you seen this to be a problem? Second, would such customer support to resolve this problem be provided by Ting or by Sprint? Obviously this is only an issue if the AIRAVE is connected between the modem and my router -- but that is the recommended configuration.
- There have been some reports on the web that after a power failure, the AIRAVE device does not pass through traffic from the LAN side to the DSL/Cable Modem until after the AIRAVE has acquired a GPS lock which some reported to take 30 minutes. If true, this leaves the Internet unavailable for up to 30 minutes after a power failure unless one thinks to (and knows how) switch cables around temporarily which is unacceptable. Is this problem (if it ever really was a problem) a "feature" of the AIRAVE (2.5?) offered by Ting? What about after a manual "reset" (which seems to be part of some troubleshooting mentioned in the manual).
- Another support question... The aforementioned Technical and Troubleshooting Guide indicates "AIRAVE Signal Range: The signal range for the AIRAVE can be adjusted to best fit the customer’s environment. There are settings for apartments, standard homes, and larger homes. The customer can contact Advanced Tech Support for AIRAVE at 866-556-7310 to request a change to their AIRAVE signal strength." Is such support provided by Ting or by Sprint?
- I live in a multiple dwelling unit building, I'm concerned about another Sprint user who may have unlimited data access (in particular) using my internet connection for data (and, although of less concern, voice/text as well) both affecting my internet performance and possibly impacting my ISP data caps. The Sprint manual for some versions of the AIRAVE indicate that, by calling Sprint, specific phones can be "whitelisted" (they don't use that term though) and only those phones can use the AIRAVE. However, I didn't notice a reference to this capability in the AIRAVE 2.5 manuals. Does this capability exist and would I deal with Ting or Sprint to whitelist my two phones and disallow all others? (I am aware that friends visiting would not then benefit from my AIRAVE device, but that's their problem!)
- I assume, that like all devices from Ting, if the AIRAVE doesn't work out for me, I can't return it (except, of course, for warranty swap/repair). Is this assumption correct?