Several AIRAVE questions/comments...
Answered

I'm interested in the AIRAVE as I barely get a Sprint signal in my residence (and, I believe, it's actually gotten worse over the six months since I started w/Ting/Sprint). Unfortunately, I get enough of a signal so I don't roam to Verizon, but carrying on a conversation over a few sentances on that Sprint connection is impractical (if my phone even RINGS when I get an incoming call or doesn't drop the call before connection is established when dialing out). Needless to say, I'm interested in AIRAVE as a last ditch effort to continue w/Ting, but given the cost, I want to make sure I know what I'm getting which leads to several questions/comments:

  1. Is the AIRAVE device offered the AIRAVE 2.5 as described in http://support.sprint.com/global/pdf/user_guides/sprint/airave_2_5/airave_2_5_ug.pdf, http://support.sprint.com/global/pdf/user_guides/sprint/airave_2_5/airave_2_5_trouble_guide.pdf,  and http://support.sprint.com/global/pdf/user_guides/sprint/airave_2_5/airave_2_5_setup_ug.pdf (I assume so, but there appear to be two versions in the wild which look the same).
  2. The above setup/user guide proclaims "Important: To ensure the best voice and data quality, always connect the LAN router to your AIRAVE. Do not connect the router directly to your broadband modem or other broadband connection device.". Yet the device description on Ting says "The Airave plugs in to an available Ethernet port on your router or DSL/cable modem" [emphasis added]. Since the recommendation is to NOT plug it into one's router (presumably because the device implements QoS whereas most consumer routers don't), the Ting description probably shouldn't mention this option.
  3. Somewhat related to the prior question... The above troubleshooting guide indicates on page that "Internet speeds configuration: Customers may notice a change in their internet upload speeds using the AIRAVE configured on their modem. Customers with a higher speed internet connection may need an adjustment on this default setting." As I have modestly high speed (measured at about 22mbps down, 4mbs up), this concerns me. First, in your testing have you seen this to be a problem? Second, would such customer support to resolve this problem be provided by Ting or by Sprint? Obviously this is only an issue if the AIRAVE is connected between the modem and my router -- but that is the recommended configuration.
  4. There have been some reports on the web that after a power failure, the AIRAVE device does not pass through traffic from the LAN side to the DSL/Cable Modem until after the AIRAVE has acquired a GPS lock which some reported to take 30 minutes. If true, this leaves the Internet unavailable for up to 30 minutes after a power failure unless one thinks to (and knows how) switch cables around temporarily which is unacceptable. Is this problem (if it ever really was a problem) a "feature" of the AIRAVE (2.5?) offered by Ting? What about after a manual "reset" (which seems to be part of some troubleshooting mentioned in the manual).
  5. Another support question... The aforementioned Technical and Troubleshooting Guide indicates "AIRAVE Signal Range: The signal range for the AIRAVE can be adjusted to best fit the customer’s environment. There are settings for apartments, standard homes, and larger homes. The customer can contact Advanced Tech Support for AIRAVE at 866-556-7310 to request a change to their AIRAVE signal strength." Is such support provided by Ting or by Sprint?
  6. I live in a multiple dwelling unit building, I'm concerned about another Sprint user who may have unlimited data access (in particular) using my internet connection for data (and, although of less concern, voice/text as well) both affecting my internet performance and possibly impacting my ISP data caps. The Sprint manual for some versions of the AIRAVE indicate that, by calling Sprint, specific phones can be "whitelisted" (they don't use that term though) and only those phones can use the AIRAVE. However, I didn't notice a reference to this capability in the AIRAVE 2.5 manuals. Does this capability exist and would I deal with Ting or Sprint to whitelist my two phones and disallow all others?  (I am aware that friends visiting would not then benefit from my AIRAVE device, but that's their problem!)
  7. I assume, that like all devices from Ting, if the AIRAVE doesn't work out for me, I can't return it (except, of course, for warranty swap/repair). Is this assumption correct?
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Comments

39 comments
  • I saw somewhere that Sprint charges (or at least use to charge) a monthly fee for the Airave.  Is there a monthly fee?  Or just the upfront purchase?  Thanks

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  • Philip, there is no monthly charge on Ting for the Airave. Your only cost is your upfront purchase cost (okay, and the power to run it and, if you have metered internet access, the cost of some extra bytes).

    I've been quite happy with mine - although I wish the signal was a bit more powerful. Just two rooms (w/uninsulated interior drywall walls w/wooden studs separating the rooms) away from the unit voice quality begins to decline noticeably. YMMV of course as there's furniture around also.

    (And, of course, I wish they had had the refurbs when I bought mine!)

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  • Bill, you might contact Ting.  It is possible to bump up the signal.  

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  • A random note related to my original questions...

    I had configured my Airave upstream of my router due to speed issues. My cable service is 50Mbps down/10 Mbps up (in burst mode I get better). With the Airave between the router and the cable modem, I only got about 0.77 Mbps upload although download was as expected.

    Then, diagnosing an Airave failure, I discovered that the default settings on my Airave (purchased from Ting new about one year ago) limited uplink bandwidth from the LAN to 768kbs. Why? I don't know!

    Anyway, changing the settings in the Airave seems to have resolved the problem. Of course, use at your own risk.

    First, if your Airave is upstream of your router and you don't want to reconfigure until testing the change, plug a computer into the LAN1 or LAN2 port of the Airave and do whatever, if anything, you need to reset network interface on the PC (perhaps for example, on Windows, from the command window something like an 'IPCONFIG /RELEASE' followed by an 'IPCONFIG /RENEW').

    Then via your browser to go to http://192.168.17.1 and logon with the user Admin and password Admin (assuming you've not been clever and changed the password!). Click on the Advanced tab in the top tab bar. Click on the QoS Setup tab in the bottom tab bar. Then change the value next to Uplink Bandwidth QoS Policy from it's probable default of 768 Kbps to a reasonable value (I picked 15000 Kbps) and then click the Apply button. All Done!

    I suspect _that doing a reset via either 'paperclip in _Reset hole on back of unit' or via the web interface will return to the default and you will have to restore this setting after a reset. You might want to tape a note to your Airave covering the Reset button to remind you to restore your change if you need to reset the Airave three years from now and forget that you did change the setting -- this could save some aggravation of trying to figure out why your Internet access got "slow".

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  • I will be starting as a new Ting customer... I figured I would pick this Airave unit up. Before I do I would like to know if the Airave unit comes preconfigured for Ting. Also, what would the guarantee be on the unit? I won't be moving over until 11/15, but when I do make the move, I am very hopeful the service will be as good as with Sprint directly. Ting, however, seems like a company who cares about their customers.

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  • Hey William, If you order an Airave from Ting, the device will be sent to you ready to plug in and magnify that network signal for you. If you pick up a used device, you will need to call or email us with the MAC ID and we will activate it for you. 

    When you order a refurbished device we offer a 30 day warranty. We will offer support (both technical and motivational if the situation calls for it) for the life of the device if you picked it up from us or if we activated it through the BYOD program. 

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  • Two non-Ting-specific Airave questions ...

    1)  I believe my Airave had been programmed to limit access to two cell phone numbers (one Ting, one Sprint).  I recently ported the Sprint phone number to a newly-activated cell phone on Ting.  Does the Airave need to be reprogrammed to the new device?

    2)  As the Airave has a phone number associated with it and an RJ11 port, can the Airave be used to support a fax machine using the Airave's phone number?

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  • Hey Jerod,

    The Airave does not need to be manually programmed to filter in new devices - if you have purchased it from us, it comes activated and ready for use. If you are bringing over an Airave to your account, we can activate it over the air. Simply call/email in at help@ting.com with the MAC ID and we can take care of the rest.

    In terms of whether the Airave can be used to support a fax machine, there is a 50/50 chance it may/may not work. Information is digitized as it is passed between devices so there is room for error. You can give it a shot but there's no guarantee it will work. If it does, let us know!

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  • I'm not sure this is the best thread to add this comment to, but it seemed like a good collection of Airave info so I thought I'd add to the mix. Please transfer this to somewhere else if needed.

    I've had an Airave for several months and have struggled to maintain consistent connection with our mobile phones (HTC EVO 4G LTE and Samsung Galaxy S3). While the Airave would always have green lights, indicating all was well, our phones would sporadically connect to it and we never knew why. By sporadic, I mean that one day they would connect and the next they wouldn't. When they DID connect, they would stay connected while we were in range and the Airave worked fabulously. When they didn't, our coverage was so poor that calls were dropped all the time.

    Per Ting's recommendation, I updated PRLs and Profiles on both phones, tried resetting the Airave, tried rebooting phones, tried selecting CDMA mode, and tried a handful of other things of which nothing ever worked. I recently stumbled upon a Sprint thread ( https://community.sprint.com/baw/thread/127394?tstart=0) where I hear others are experiencing the exact same thing...and some believe the issue is tied to the 1x channel the device gets "locked into". Recently, both of my phones were locked into this channel (476) as well and wouldn't connect to the Airave. The technicalities associated with all that is above my pay grade, but I recently found a way to "release" this channel binding and a Ting associate asked me to share my findings on this forum.

    As I mentioned above, using the phone's Settings menu to change the Preferred Network Mode from "LTE/CDMA" to "CDMA only" didn't work for me. However, what DOES work is to use the hidden ##DATA# menu to change the Preferred Network Mode setting. (I assume most are familiar w/ using ##DATA# so I won't go into that here.) After navigating through the ##DATA# submenus, I was able to see a more detailed set of options for the Preferred Network Mode than I see under the Settings menu. After I chose the "CDMA only" option from this menu and rebooted, both phones connected to the Airave immediately. And, I was able to confirm that the 1x channel was no longer 476. I then went back through the same ##DATA# process and selected the original LTE/CDMA mode and rebooted...just to see what would happen. To my surprise, the phone did not change the 1x channel and stayed connected to the Airave.

    Now, I've not done thorough testing with this and It is quite possible that something I've done isn't recommended for some reason I'm not aware of. However, if you are one who experiences intermittent connection w/ your Airave and sometimes can't get your phone to connect at all, you may want to give this solution a try to see if it works for you.

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