How does account crediting/roll over minutes work?
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How does account crediting work exactly?  Let's say I use the 500 minute plan, and only use 300 minutes that month.  Does 200 minutes roll over to the next month or does Ting just pay me/credit me for the 200 minutes I didn't use?

 

 Also, let's say I have the 500 minute plan and use 510 minutes one month.  What happens to those 490 minutes I didn't use?

If someone could give an example that would greatly help.  Thanks!

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  • In your example, if you picked the 500 minute plan and you used 300 minutes, you would still get charged $9 for the bucket. But if you used only 95 minutes that month, you would get a credit of $6 since your usage fell into the 1-100 minute bucket. If you used 510 minutes, technically you would be in the 501-1,000 minute bucket and get charged an additional $9 (total of $18). There is no crediting or rollover of "leftover" minutes.

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  • Greg, Joycee is pretty well right on in how she's describing how the plans work.

    The only difference is that in the 510 minute example, 510 isn't quite enough to push you in that next bucket, but it's close.

    We give a little bit of wiggle room in cases like this.

    Not a set amount, and the amount of room increases along with the plan size, but it is there.

    Your best bet in situations like this is to set a custom alert on your account and have us text and email you when you use, say, 475 minutes.

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  • I don't understand why people wouldn't just pick XS for everything.

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  • Because the first month you do you would have a high bill.  You pay at the beginning of the month and refunded at the end.  The first month you did that you have to pay full but after month one you would have credits to offset the difference.  This assumes my understanding is correct.

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  • That would be the case if Mike had said XL. :) Picking XS across the board is perfectly fine though, as all you'd pay at the beginning is the $6 per device fee (plus taxes of course).

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  • My bad.  I misread the question.

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  • One strange thing I noticed though; when checking account status a week prior to the final bill, the next month's bill did NOT yet reflect the bucket bump-ups, even though it did list the accurate higher usage.  So it was surprising when the actual bill turned out to be $20 higher than the snapshot of the "October" bill we'd viewed a week earlier.  I guess they wait until the end of the period to calculate the bumps?

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  • Does that apply to text messaging as well?  The reason I ask is because I frequently receive two or three texts a month from either spammers or friends that don't seem to understand when I tell them "NO TEXTS, YOU IDIOT!"  Currently, I do not have texting on my plan (verizon), so I pay an absurd $.25 per text, or something like that, usually adds about a buck to my bill at the end of the month.  As I read it here, if this is correct, the end-of-month text bill will triple, because the couple I get will force me to pay for a full hundred texts, then have none roll over so I have to pay for them again next month?  Not that big of a deal, just kind of obnoxious if true.  Is there a way to simply not receive texts entirely?

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  • Dan: You can disable receiving (and sending) texts for each device on your account. I have disabled receiving on all my devices but I still have sending enabled just in case.

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  • Superb!  Thanks, Brian.  I just don't really see a point in paying for another service like that, when if they REALLY don't want to just *call* me (on a telephone, no less), they can use my email, my IMs, my Gtalk, G+, Facebook, etc.  Call me cheap, I guess.  :)

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  • I actually use Google Voice for my texting/voicemail so the few spam texts were really frustrating.

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  • GVoice is something I haven't particularly looked into yet, but from the amount of attention I see it's been getting around here, I think I'll have to take a look.  Up to this point I've been on a Verizon family plan, so I have been quite hesitant to do anything for fear that they'd try to slap me with some gigantic fee if I made a change, stick me back into another multi-year contract, or something like that.  Not worried about that now (WOOT!) so I'm going to be doing some experimenting!  Rather looking forward to being able to use a smartphone, I've just got my fingers crossed that I'm not running face-first into a "way too awesome to be true" thing, 'cause Ting in general looks rather like a whole bucket-full-o-awesome.  

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  • The granularity of the lower buckets is the only "con" I found when investigating Ting.  The site trumpets "no overages!", but when that 101st  megabyte costs me $10, that kind of feels like an overage.

    Yes, maybe it's actually the 105th megabyte, but that doesn't change a whole lot - somebody who uses 120MB pays a lot more per unit than somebody who uses 80MB or someone who uses 400MB.  That doesn't make sense.  (And it encourages people who accidentally used 120MB by the third week of the month to burn more data during the remainder of the month than they otherwise would have, to make them feel like they're getting their money's worth - which doesn't sound profitable for the carrier to me.)

    Don't get me wrong - even with occasional sorta-overages, Ting is still worlds cheaper than the big cell carriers for my anticipated light use.  I'm eagerly awaiting my LG Marquee. :)

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  • Yeah, that's kind of what struck me as funny as well, when they were talking about unused rolling over, I kind of assumed... well, that it rolled over.  I was planning that since I used stuff rarely, the things I picked up would be there until I actually used them, instead of going away at the end of the month, more or less as the site states everywhere.  Not really fond of losing everything I don't use in a month, given the rather huge granularity unless you're a REALLY heavy user.  100 texts would last me six months.  But I have to buy 100 every month, even though I only use three or four.  

     

    Kind of what I was trying to get AWAY from.  Still cheaper, and_ *less*_ misrepresentation than any other carrier I've found, though.  

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  • WHY TING: REASON #3

    Credits on light months.

    It’s funny to us that this is considered so revolutionary. We think it just makes sense.

    You choose your  plans for minutes, messages and megabytes. If you go over on any of them, we will reconcile in the next pay period so you pay for what you actually used (without penalty). Likewise, if you go under on any of them, we will credit you in the next pay period_** so you pay for what you actually used.**_ Again, we will credit you.

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  • So playing a "what-if" game, what would happen if unused units did roll over?  I suppose they'd want to drop you to the XS bucket in a category if too many excess units accumulated.  I personally would buy an XL-size chunk of data to get the lower per-unit rate, and let it last me months (kind of like what I did with Tracfone).

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  • Like I have stated before, Ting needs to adjust their marketing to match what they actually provide. Ting insists they do not know hoe to market it differently. 

    They should state "minimize waste", not the false "no waste".

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  • Yes and no.   I think some of us are still very forgiving because these "overages" are so fair and just tiny PEANUTS compared to the rape the major carriers perform if you inch above your plan parameters one month.  But I guess I too was slightly surprised, even after having read up on the service, that the buckets were so fixed in practice.

     

    The thing is I understand they have to be, 'cause their plans were built the way they were to be cost-effective.  Pure per-minute/per-MB would have been nice though.

     

    As to the marketing, who knows.  It's tough; heck the marketing would have probably been easier, in that respect, if they had indeed gone pure per-minute.

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  • It just strikes me that the advertising could be much more clear that if you STARTED a segment from the chart, you would lose everything you didn't finish off by the end of the billing cycle.  As it stands, it reads much more like it is a pay-for-what-you-use thing on a pure minute-message-meg scale, with granularity of 1 unit.  

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  • Then perhaps one answer would be to quietly add more (perhaps unadvertised) buckets for better granularity --

    "S+"

    "M-"

    "M+"

    "L-"

    etc.

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  • Increasing the granularity of the scale as much as possible would definitely help.  I'm not particularly annoyed over the whole thing, even WITH the more or less hidden issue here it's STILL a whole heap cheaper than other plans.  I'd just like to see more disclosure that you in fact WOULD be charged for things you did not use. 

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  • You know, I just hit the Plans page again and for someone like me who until now has been on the big carriers (VZ and ATT) this really is just quibbling.  $3 for a batch of 100 texts...  $11 to jump up 500 MB.  Hell, Verizon charges more than that if you accidentally sneeze during a call.

     

    :)

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  • Which is precisely why I'm not particularly bothered, and am still all kinds of fired up about activating my first Ting phone later today.  :)

     

    I'm just an engineer, so details are life!  

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  • Hey all,

    While this idea has been brought up already and nothing is intended to change around it for now at least, if you've got any other ideas about ways you'd like to see the service change, feel free to bring them up in the Feature Requests forum.

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