Do I have to purchase the Airave device through Ting?
Answered

I know that we are required to purchase our phones through Ting, but the Airave device seems to be sufficiently different to justify the question.  I think I will be able to use the Ting service if I can get an Airave going at my house.  I see plenty of used ones available in places like Ebay and Craigslist... so must I buy the Airave through Ting? or can I get one from anywhere and just plug it into my home network?

Thanks!

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  • Ting will have to give you the official answer but one thing you need to be aware of if buying used equipment.   If there was a discount or in the case of the Airave, it may have been a free one from Sprint to a subscriber, it may not be out of contract.  (or it might even be stolen)   You would want to get all the numbers on the unit and have Ting check them to see if it's eligible to use with Ting.  

    I believe BYOD hasn't officially started yet, so you may have to wait a bit.  Ting let me beta test one from Sprint which I had and was eligible for transfer.  (it works well - from zero bars to 5 out of 6) 

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  • Hi Frank,

    You could use a Sprint Airrave with us, however, we'd need to add the device to our system manually for it to work, so be prepared to give us a call to get things going.

    Also, as Mike had said, the ESN for the device will have to be clean for this to work, but so long as it checks out, we'd be more than happy to let you use a Sprint Airrave with us.

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  • I am currently with Sprint have a working airave. (Original Airave model SCS-26UC)   I am thinking of moving to Ting in near future for two lines.  Do to current contracts I will have to migrate them one at a time. 

    Will I be able to continue to use the airave on both ting and sprint or is it one or the other. 

    Seen in another thread that the airave will work with ting as long as it active with sprint.  So I am somewhat confused on how to proceed.

     

     

     

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  • @Doug - If the device is active with Sprint already, it will work with your Ting phone, and the same is true the other way - so long as an Airrave is active with Ting, it will work for Sprint phones too.

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  • @Doug, I can confirm Rob Lakes' post above.

    We have 4 active Ting phones in the house and 2 active Sprint phones in our house.

    We also have an AirRave that is activated our Sprint account.

    The Ting phones work perfectly on the AirRave. 

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  • As soon as you no longer have an active Sprint phone the Airave no longer functions. 

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  • Rob,

    I currently have an AirRave that is active on our Sprint account.

    We are slowly but surely migrating all of our phones (via Ting Purchase or BYOSD Alpha/Beta).

    When our last phone comes over, I will cancel my account.

    Per the AirRave contract, we are supposed to return it if the Sprint account is closed or pay $145.

    Per the comments above, I just need to pay the $145 and then call your Customer Support to activate it.

    Did I miss anything?

    Thanks, Joe... 

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  • I am going to have to check on any contract stuff with my airave.  I don't remember anything about having to return it.  Had it probably for 5 years.  They gave it to me free with no monthly fee. 

     

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  • @Doug 

    Same situation here. Our Sprint account still shows as active even though we no longer have any active phones and the Airave is still attached to the account. I should try migrating the device to Ting. 

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  • @South

    If it ant broke don't fix it. 

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  • @Doug

    My Airave shows up on my Sprint account but the Airave is no longer functional. It stopped within seconds of my phones moving off Sprint and Ting becoming active. 

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  • My bad, I took that as the airave remained active.  Not just the listing on your account.  Set it up with ting and let me know what to expect.

    One last thing on this.   Reading from another thread the airave doesn't have the $6 month fee, correct?

     

     

     

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  • I don't know about the device fee but I do suspect that it would apply. Ting would need to respond with an official position. The Airave does have it's own phone number. Unless you were provided a unit by Sprint they carried a $5 per month fee and the minutes used through the Airave count against your plan minutes. 

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  • Actually, I don't believe the Airwave has a "phone number."  (mine doesn't  &  there is no way to "call it")    And there is no monthly charge.

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  • Yes, My AirRave terms from Sprint:

    1) No initial fee or cost

    2) No recurring monthly fee

    3) If account is cancelled, must return AirRave or will be charged $145.

    I am willing to pay the $145 to keep it.  Then I can activate it via Ting. 

    Cheers! 

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  • If your Airave is more than a year old you might want to get one from Ting or at least compare the model / firmware version you have with a current one. Ting ones aren't too much more than the 145. There were some recent enhancements. 

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  • The Airave does have a number. As I understand the number is used to identify the devices on Sprint's network. Wireless cards, mifi etc also I believe. It is also a way for Sprint to apply programming. 

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  • Good to know that there aren't any monthly charges. I just might try activating mine. 

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  • Was reading some of the older Ting blog post and found the reference to the airave $6 device charge. They should probably make note of this on the sales page.

    Airave pricing

    While we’re actively pursuing making secondhand Airave devices work on the Ting network, unfortunately you’ll have to purchase an Airave from us in order to use it with Ting phone for the time being.

    The typical $6/mo. per device fee will NOT apply to an Airave on your Ting account.

    Minutes and messages used count toward your chosen plan level. Megabytes of data would also come out of your chosen plan bucket … but you’d have to be crazy to use your mobile data connection when you’re so close to your (presumably) wireless router.

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  • Here is an official response from Ting support.  Talk about contradicting info.  It appears you can and ting device to active sprint airave.  Can not bring sprint airave over.  And if you purchase airave from Ting you are charge the $6. 

     

    Support email.

    Hi Doug,

    Thanks for your email.

    I was able to do some digging and research for you and here is what I came up with.

    A sprint Airave is currently not able to move from one Mobile Provider to another. Sprint does not give us the option to Bring Your Own Device for the Airave at the moment. We are trying to work with them to make this an option for current Sprint customer's who would like to move services.

    If you do happen to purchase a Ting Device, then you are able to use it on your Sprint Airave. You will have to contact Sprint and get them to add the Ting device's serial number to your Airave services.

    If you had purchased an Airave through Ting, then the $6 monthly device fee does apply. We have to assign it a phone number in order for it to work on Ting. The good news is though, you do not have to pay the monthly fee that Sprint normally charges to have other mobile devices connected to it. You only pay for the data and airtime you use.

    I hope this answers your questions.

    Let me know if you have any more.

    Joey

     

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  • Doug,

    Is that info from a current discussion? 

     

    To the Ting people,

    I am getting confused about BYOSD.  Once BYOSD actually starts, can we, or can't we bring a used Sprint Airave on to Ting as a BYOSD device?  It's NOT on the list of supported devices so I am assuming NOT.

     

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  • To clarify, there is NO $6 device fee on Airaves.

    As to whether they'll be BYOD'able down the road, I can't say for certain one way or the other at this point. We'll know more once BYOD launches officially.

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  • That was from a current email I sent to support about the same time as my first post above to this board.  Wasn't sure of best way of getting answers.  Note:  Posting to board in faster than email.

    Just got follow up email from support.  $6 fee doesn't apply. 

    Support follow up email.

    Hi Doug,

    Just want to correct myself.

    The $6 device fee does not apply for the Airave. I way miss informed about that.

    My apologies for any confusion I may have caused.

    Joey

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  • Andrew, Thanks.

    Wish I knew for sure about BYOSD for Airave.  There are several options for buying used, and I have almost no signal at my house.

    I'm reluctant to drop $200 for a device that I could buy for $60 used.

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  • I'm a bit confused about the Airave device. Could I ask for a confirmation of these following points from Rob/Andrew:

    1. At this time, only Airave's sold by Ting can be activated on Ting (no BYOD support yet).
    2. There is no activation fee.
    3. There is no monthly fee.

    Thanks!

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  • Ryan, you're correct on all three counts.

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  • This thread evoked a Rollercoaster of emotions as I read it. I, too, have a sprint Airave, 1 ting device and 1 sprint device. When I turn off sprint, I want to bring the current unit over to ting, so is there any update on this? There is a teaser that you would know more once BYOSD was active, which it now is.

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  • Are you referring to the Sprint phone or the Sprint Airave? If you're referring to the Airave, we can't currently BYOD those devices. Whether we will be able to in the future, we can't yet say, but it's not looking likely at anytime in the near future anyway.

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  • By "bring the current unit over to ting" I was talking about the Airave.  So no new news, Andrew?  OK.

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  • That's correct, no new news.

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