Android Market
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I recieved my referbished Samsung Transform Ultra today, and successfully activated the phone, and connected to my google account. Unfortunately, I can't connect to the marketplace to get apps. I can open the app, and search for apps, , but when I try to install, it waits for a couple seconds, then gives me a sorry! the application market (process com.android.vending) has stopped unexpectedly. please try again. I've tryed to restore it to factory default, but it still gives me this error.

I've also tried to connect via USB to my computer, and USB connection also fails. Is there a special driver I need to install on my PC to connect to it? The entire point of this phone was to enjoy the capabilities and apps available. without access to the market, it's just a basic phone.

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  • having the same problem, figure its because phones not updated to google play app market?

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  • Tomomi,

    I doubt that is the issue.I just recently flashed my Epic 4G. The market updated to Google Play fine.

    I would try a factory data reset (You will need to enter your Google credentials again) or updating the profile.

    Jeff can always call Ting support too. they are a very helpful team.

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  • I have done the factory data reset twice, and no progress on the matter. I've gone to Google play and looked up my settings, and noticed the phone carrier is Boost mobile. Is that possibly an issue? I also get an error saying that swipe is unregistered. It's what came on the phone. I don't feel I should get an error like that from factory phone.

    I may have to try calling tonight if I can find the time.... And their number... I sure it's real easy to find, Just haven't gone looking for it yet.

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  • Support phone number is 855-TING-FTW (1-855-846-4389) 8AM - 8PM Eastern  Monday - Friday

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  • Thanks Bruce! I had already found that shortly after my last post, but further advertising never hurts...

    DIscovered more in my google play account...

    Registered carrier is Boost Mobile, and when I try to install an app with PC, it shows my device nickname dimmed. When clicking on the device, I get the following message. "You have not opened the google play app recently on this device. Please open it and try again."

    In the supported phones, it lists SPH-M930, and SPH-M930BST. Mine is SPH-M930GLS. Not sure that really matters, but perhaps it does...

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  • BTW, I forgot to mention, I don't see the google play app on my phone. Kind of hard to run it when I can't find it.

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  • I have seen phones where the Google Play icon is still called Market or Android Market.

    Same place. just old names.

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  • Jeff,

    I assumed you had bought a Ting phone, since this is Ting's forum. If it is a Boost phone, you need to contact Boost.

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  • It IS a referbished phone from Ting! I would hope you will offer support being as I purchased it from you. Not sure why Google play thinks it's Boost Mobile.

     

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  • I have it activated on the Ting service as well. I know you don't support outside phones at this time.

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  • I must admit, this is one big downside to using Ting. Not being able to leave the store knowing it's completely ready to go. I've been a USCellular customer since 1995-1996.

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  • The above isn't a complaint by any means, just an observation. I may be frustrated at the moment, but I'm not upset... well as yet anyway. I'm sure we'll get this figured out... hopefully soon.

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  • Jeff,

    Sorry, I misunderstood your postings in this thread.

    Please call Ting support at 855-Ting-FTW. They should be able to help you. They even answer the phone on the first ring. Their Canadian support center is first rate.

    I am not a Ting employee, just a happy Ting customer who volunteers help where they can

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  • One additional comment, for background.

    In another thread, there was a non-Ting customer asking for help (tethering, I think). People here were confused until I figured out they were not a Ting customer.

    Again, sorry for the misunderstanding. Please do not blame Ting for that.

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  • Bruce, No problem!

    I did call, and spoke to Glen. Spoke about 20 minutes, and did some things to the phone. He put me on hold for a couple minutes, and when he returned, he had learned that some of the referbished Samsung Transform ultras are referbished because they wouldn't connect to google play. So, he is sending me another that supposedly will, as a replacement. I'll recieve it in a couple days!

    Thought this might be important to someone else. Referbished doesn't necessarily mean as great as a brand new phone.

    Thanks for your efforts!

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  • Bruce, Glad to know that about the Ting Army as well!

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  • Hi folks,

    We learned of some problems related to the Transform Ultras today. We're going to issue a formal communication directly to each device owner, about the issue, but we have confirmed some issues related to:

    1) the Google Play store does not work

    2) voice roaming is not enabled

    3) there's a weird Swype license key error message

    4) tethering is not enabled

    We wanted to let you know as soon as we confirmed this, despite that I'm missing some detail around what we're doing about this. You can be sure that we're going to make it right if you're experiencing this problem though.

    Sorry for the inconvenience, I promise to follow-up with more detail soon (ie. tomorrow).

    -Ben 

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  • Ben

    Is this at all related to the lack of refurbished phones on the devices list?

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  • Hi Zarthan,

    Yes, we pulled them as soon as we realized there was a potential problem with the firmware loaded on certain refurbished devices. To be safe, we pulled them until we could address the problem. We expect to have more to say on the subject by noon tomorrow.

    -Ben

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  • Thanks Ben 

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  • Having the same issue.  My question is if I attempt to flash the original Sprint Transform Ultra software and it bricks can I still possibly exchange the bad refurbished device for a working one?

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  • I dug a bit deeper, with adb I was able to look at the build.prop file.  The build fingerprint makes mention of SPH-M930BST.  So these may somehow be Boost phones instead of Sprint perhaps.

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  • Hi Thomas,

    Yes, you're correct... they are former Boost devices.

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  • I'll wait for official word from support on how this will play out later today, but it seems to me that treating it as a Boost phone for modding would probably work just fine if users were planning on modding to get rid of the Sprint software that isn't needed / doesn't work with Ting.

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  • Sorry I was the fella that caused you to determine this Ben. It is good to know you're doing what you can to make it right however. Props to you and your team! A1!!!

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  • Did anyone get any updates on this issue?  I was expecting some sort of statement today on how this will be resolved.  As it stands right now my phone is pretty much unusable.  This is a disappointing start to my Ting service.

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  • I received an e-mail just a little bit ago stating they would be in touch with further options by Nov 1st.  I am working on taking a backup of the "bad" firmware and seeing if I can go ahead and mod the phone as opposed to waiting.  Hopefully Ting will still give me options for fixing the phone if the modded ROM doesn't work out.

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  • Thomas,

    Let me know how it goes, as I'm in the same boat.  Bought this phone to test out Ting before bringing over all my other lines.  Would be nice to get this working.

    dave

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  • You could try downloading google apps from Cyanogenmod  http://wiki.cyanogenmod.com/index.php?title=Latest_Version/Google_Apps and unzip the download. You are looking for the Marketupdater.apk Enable installing apps from unknown sources in settings. It might be a struggle to get marketupdater.apk to the phone but If you can set up a webserver at home you might be able to get it to install. Webserver comes standard with Windows or Mac and easy to install in Linux. You could also try installing the Amazon App store. It will download from a URL. I don't know what state the Google Market app is in so this may not work. 

    Something to do until Monday.

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  • Ok here is my latest update.  Use at your own risk, you will want to do your own research if you are not familiar with android debug bridge and other development tools.

    I was able to get CWM recovery to install with no problems using the details here

    http://androidforums.com/transform-ultra-all-things-root/593840-cwm-new-clockworkmod-fixed-no-2min-reboot.html

    Since the "bad" firmware installed on these refurb phones already has root you can use the Android SDK and adb to get a shell on the device using the drivers included in the Odin package.  Then follow the steps to use su and dd to copy the raw image as in the second post of that thread using adb shell instead of terminal emulator on the device.  You should get into CWM after issuing the "reboot recovery"

    Once in CWM recovery after that you can then flash a custom ROM for Boost Transform Ultra.  I installed MegaTron since it seems to have the most development work going on behind it.  MegaTron thread is here:  http://androidforums.com/transform-ultra-all-things-root/491861-megatron-6-0-4-updated-10-02-12-a.html

    Download the Boost image, factory reset in CWM and then install zip from SD and select the MegaTron Boot zip file from your SD card.  (You will need an SD card to do this even though one was not included with the phones).

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