Android Market
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I recieved my referbished Samsung Transform Ultra today, and successfully activated the phone, and connected to my google account. Unfortunately, I can't connect to the marketplace to get apps. I can open the app, and search for apps, , but when I try to install, it waits for a couple seconds, then gives me a sorry! the application market (process com.android.vending) has stopped unexpectedly. please try again. I've tryed to restore it to factory default, but it still gives me this error.

I've also tried to connect via USB to my computer, and USB connection also fails. Is there a special driver I need to install on my PC to connect to it? The entire point of this phone was to enjoy the capabilities and apps available. without access to the market, it's just a basic phone.

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  • Dang! That truly makes this refurbished phone a failure then.  Can someone recommend a music app that can replace doubletwist and is available from Amazon?

    I'm really trying to retire my second gen, cracked display ipod with this phone. I really liked the ipod music interface.

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  • Well, late last Friday their email said "We'll be in touch by Thursday, November 1 to explain the options available to you to get a new phone that doesn't have these limitations."

    I'm still waiting, but the day is only partway over.  I figure some time after lunch I will call in again.  I get that Ting seems to be in panic mode about this situation, but them going completely silent for a week seems to go against what Ting is all about.

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  • Kurt,

    Actually, Ting usually wants to evaluate the situation to provide the best option rather than rush our a less than optimal solution. 

    If you cannot wait for that, call Ting support. They may be able to work with your individual situation faster.

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  • Don't call support, leave them alone.  They told you they would get back to you by 11/01/2012.  Give them through their self-imposed deadline to give you all the answers. I can almost guarantee that they are spending lots of time on how to approach this problem and how to get back to you with all the options by their deadline. 

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  • Bruce:

      I totally agree they shouldn't rush out a solution.  That said, it would be nice to hear *something* on the subject.  Even something along the line of "We had 5 ideas, and the first two haven't panned out."  Ting's blog has even gone silent all week. 

    T:

    Well, it *is* 11/01/2012. "By Thursday 11/01/2012" implies before that day.  I don't think it is unreasonable for me to call in mid to late afternoon to find out about it.  It's not like I've been pestering Ting Support all week about this.  I've been waiting patiently. 

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  • I have a refurbished phone sitting in the box waiting to give to my daughter for her birthday.  Based on the professionalism and attitude of Ting thus far, I would expect nothing less than several great options to fix the problem.  In my opinion, "By Thursday 11/01/2012" implies by the end of that business day.  I'm sure this topic is not sitting on the back burner at Ting offices and they will get an email to everyone affected by this issue.  We're all waiting patiently.

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  • Zarthan:  You missed my above comment where I mentioned trying that.  Sideloading the new market app is less bad than the default on the firmware, but it mainly means it takes longer to crash, and when it does you don't get the "force close" dialog, it just drops you back to the last app you were using.

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  • We're testing out the new OS image right now as I write this, and we will have an email update for everyone affected before the day is over.

    This is one time where I would suggest not calling Support for an update, as Support is waiting just as patiently for news on the update as well.

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  • So these will likely still be Boost mobile phones with the problem just with a new OS image to fix them then? If it works better than it does now, I', all for it.

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  • Andrew:  No need to touch base with support now.  Thank you very much for the update.  And I look forward to the email update.

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  • The email has been sent/received!!!  Ting will be shipping replacement phone beginning Monday 11/05 to be received by the end of the week (11/09?) - - - if all goes well.  Sounds good to me!

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  • Still no word on if my replacement has been shipped.  I called yesterday and was told shipment instruction had been sent to warehouse and I should receive an email soon.  Pretty frustrated and pissed off at this point.

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  • I recieved my phone, and unfortunately, it did not resolve my market place issues. In fact, I'm actually having more troubles with the new phone connecting via wifi. I'm waiting for a callback with another solution. At this point, I am extremely frustrated with the new phone, and wish to revert back to the old phone until a better solution is found. I may be ready to consider an upgrade phone at this point. Looking at the Galaxy Victory, or at the very least purchasing a brand new transform ultra as My daughter has one, and doesn't have these issues.

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  • So you've already received your replacement phone and I don't even have shipping confirmation yet.  Ridiculous.

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  • It's probably due to a lack of replacement phones possibly. 

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  • Except that they were the ones who told us they were sending them out starting Monday for us to have by the end of the week.  If they didn't have the phones, they shouldn't have promised them.

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  • I hate to say this, but I really think this is going to lose Ting business.  I had family all ready to switch over, but after what's happened to me with this phone, and no matter how many times I try to defend Ting to them, they say they think they'd better wait a while.  Maybe even renew their contract with the other guys for now.  The thought of possibly having a malfunctioning phone for weeks on end scares them too much.

    Even I'm running out of excuses for Ting, though.  At the very least, they should be communicating with us better.  I'm actually kind of shocked at the (lack of) response from a company that prides itself so much on its customer service.

    Please give us an update, Ting, and renew our faith in you a bit!

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  • I received a replacement phone, because the original referb I got was on the black list and It wouldn't even let me activate it.  I'm seeing the above reported action with my phone that was supposed to be tested and passed.

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  • Maybe I'm glad I haven't got my replacement phone yet then, if they are still having issues!!  I activated my phone already before the problem was discovered and downloaded some apps from the amazon app store so I've been able to use mine - but we can't cancel our old phones (verizon) until all this is worked out.  Hopefully it will be soon, I'm not disappointed in the wait, just in the lack of communication from Ting :(

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  • I did just get an email that they are shipping out the rest of the refurb phones tonight and upgrading to Express shipping.  So I'm happy with that :)

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  • I'm not happy with any emails notices at this point.  IF I get a replacement, I'll be happy.  DID I MENTION I ORDERED THIS PHONE ON 10/17/2012!!!!!  These are the types of issues that put start up companies out of business.  The amount of time and energy I've wasted on this well outweigh the savings of a refurbished phone.  Had I known, I would have paid for a new phone immediately.  I've heard no talk of any consideration for our losses.  I've only heard -You'll hear by Nov 1; Phones are going out Monday; Your phone should have gone out yesterday; and now all phones are being shipped tonight.

    I sung the praises of TING when I signed up my first phone, but I don't really have the time or energy for this crap.

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  • I just got my notice too. 

    T:  When I was talking about Ting's lack of communication last week, this is what I was talking about.  I've been less put out since I got them to activate my phone, but my original plan, to tell everyone I know about how great Ting is, is on hold for now... 

    There isn't really a good reason that Ting couldn't have let us know when they found the new firmware glitch. 

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  • Our first Transform powered off once a day. Got a replacement a week or so back. No Play store, and Marketplace does not work. Damn, I'd really like to use and like Ting. Want to upgrade the rest of my iOS phones to high-end SIIIs and whatnot. Hope they resolve this issue ASAP.

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  • The replacement I recieved was sent out Nov 1, and as I now understand it, was not a fixed solution. IMO, the phone should not have been sent out if the phones had previously been pulled from the market until flashed with the new OS firmware. I am now to recieve yet another phone of which currently I don't really want, as now, after experiencing the transform ultra refurbished now twice, I think I'd rather upgrade to the galaxy victory. It's slightly larger, no slider which for me wasn't a reason I wanted the TU, and also has ice cream sandwich installed instead of Gingerbread. So now, I'm afraid I'm pushing off the inevitable yet another week. I must say however, I've communicated with about 4 members of the Ting team, and IMO, they are very good people to work with. Top notch. The email I recieved this afternoon from Kyra indicated that the actual fixed phones where not quite ready to ship until yesterday. I'm glad they're covering the bases, making certain the phone is completely ready before shipping.

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  • My shipping notice finally came through.  Should be here by Monday I hope!

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  • I recieved my modified refurbished Ultra last eve, and is amazing compared to the previous restricted units. I'm much happier, but unfortunately, the fix came after I had already made a choice to upgrade. I am sending the first 2 phones back today, and in the near future, should be recieving a Samsung Galaxy Victory to replace this much better, and working Ultra phone.  My mind was set before I had learned a third phone was already on it's way.

     

    For the most part, I am still very happy with my experience. I did miss that the Boost phones wouldn't roam, and I don't have great sprint coverage in my area. I travel 45 minutes one way to work each day, and 35 of this is interstate which has acceptable coverage. the 10 minutes on hi-way however has a 4 mile streach where sprint has limited coverage, and my phone was constantly in and out of signal in that area. My Brother in law lives just outside of range of the nearest tower also, so I had no signal when visiting him as well. I do hope that is no longer the case. Speaking with a ting rep, I suspect I can now roam in that area without issues. I'll know more with actual experience.

    Although it took a bit longer to resolve due to the fact that I couldn't simply walk into a brick & morter, and walk out with the issues resolved, I am still very satisfied with the outcome thus far. I mean really, there is only so much that can be done with this kind of business model, and I understand these pitfalls. It's my opinion that the ting staff are bending over backwards to resolve issues, and make us happy.

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  • Got our new Ultras today and very happy with them :)

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  • Got my new Ultra today, the webpage pointed to in the documentation that came with the phone didn't work, but customer service did.

    Phone seems to be working just fine,

    dave

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  • Still don't have mine.  FedEx says tomorrow.  So more for "Express" service from California to Arizona.  This whole thing is a cluster.

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