Android Market
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I recieved my referbished Samsung Transform Ultra today, and successfully activated the phone, and connected to my google account. Unfortunately, I can't connect to the marketplace to get apps. I can open the app, and search for apps, , but when I try to install, it waits for a couple seconds, then gives me a sorry! the application market (process com.android.vending) has stopped unexpectedly. please try again. I've tryed to restore it to factory default, but it still gives me this error.

I've also tried to connect via USB to my computer, and USB connection also fails. Is there a special driver I need to install on my PC to connect to it? The entire point of this phone was to enjoy the capabilities and apps available. without access to the market, it's just a basic phone.

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  • I am very happy to be able to report that the replacement phones are all on the way, and that anyone who hasn't received there's yet should have it very shortly.

    Regarding this whole situation, I assure you that we're terribly sorry that this happened at all.

    We're not fully satisfied with how this all transpired either, and we've learned a lot to make sure this kind of thing doesn't happen again in the future.

    The two main problems here were:

    1) The devices we were sent to test weren't flashed and stocked in the same way as the devices that were going out to you guys, whereas we had been under the impression that they were.

    As a result, we didn't find out that there was problem until it was brought to our attention by all of you. Up until that point, we had no reason to suspect an issue, but then more and more people started reporting issues with the Play store and it became very clear that something was wrong.

    2) Once we knew that though, we know we could have done a better job communicating what was going on around all of this than we did. To this end, a lot of energy has been expelled in the past couple of weeks around addressing exactly these kinds of questions - where did we fall short? What could we have done better?

    The idea between spacing out the communication in the way that we did was that we didn't know what exactly was going on with a fix, and we were concerned about sending any info out prematurely, and nurturing either a fall sense of hope or dread.

    While it didn't seem obvious at the time, this may not have been the ideal way of handling things, and that's a part of what we're looking at now.

    While I understand that this may have led to our making a pretty poor first impression in some cases, I hope that we'll get a chance to make up for this in the future, and show everyone where our values really are.

    For anyone else who still has any concerns, please don't hesitate to bring them to our attention, and I promise we'll do everything we can to address them.

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  • I'd fix the /swap page.  I tried using it and it just said "Thanks!  We'll be in touch."  No time-frame.  No "we'll transfer your number now."  So I ended up calling in and doing it manually with a customer service rep anyway. 

    Now, the only thing I miss about the old phone is the standard android unlock screen.  I used the ability to silence the phone from there *ALL* the time.  And it seems that Sprint decided it would replace it with a less functional screen that you can swipe anywhere to unlock.

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  • The swap page worked for me - it said "we'll be in touch" and I waited an hour or two and got an email saying the number had been switched over.

    I agree with you Kurt on the unlock screen!!  I actually started looking around to see if there was an app that would replace the sprint "swipe to unlock" screen with one that I liked better... haven't found anything yet though.

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  • OK good it wasn't just me that found the new Sprint lock screen horrible.  I miss the silent feature as well.

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  • To clarify, we will email you as soon as the swap is complete.

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  • Found an app called LockBot that let's you change the unlock screen. There's a free version but its not very customizable.

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  • I got my new transform ultra activated and have been using it, and it's been great!  However, it occurred to me that I still haven't seen it kick into roaming even though it has lost the Sprint signal multiple times.  It just loses service completely.  I have checked and double checked my roaming settings, and they seem to be configured correctly to allow for roaming.  The LG Marquee on our account has no trouble roaming, so I'm pretty sure there's a roaming signal to latch on to where I've been checking it.

    Has anyone else managed to roam on the transform ultra refurb?

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  • I would definitely try a PRL update. 

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  • This morning I saw the complaint about roaming, and I tried a PRL update (like Zarthan has just suggested).  I usually have been getting 0-1 bars of signal in my bedroom, and immediately afterwards, I had 2 bars of signal.  So I'd second the suggestion to try a PRL update.

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  • @Kurt

    So don't stay in bed all day. ;)

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  • I don't know why I didn't think of that.  Thanks for the suggestion!  I will try it and see if it helps!

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  • Has anyone with the replacement Transform Ultra had success in phone-to-PC USB access to their microSD? I'm glad to have the new phone (though I agree that the 2.3.6 lockscreen seems like an annoying step down from the one with a sound toggle, and I don't trust the Play Store lockscreens' grab-bag permissions), but I'm vexed by the inability to connect to my PC via USB.

    FYI, I'm using Ubuntu 12.04 as my OS, but I've tried Windows XP, too. Currently, Ubuntu doesn't acknowledge the phone at all (though the Mass Storage USB interface and options are visible and selected on the phone), and Windows XP recognizes and installs drivers, but I'm prompted to "insert a disk" (even though the microSD is in the phone)...

    As I still have the so-called defective Transform Ultra with me, I decided to rule out the problem as a specific make/model issue. The USB mass storage DOES work correctly with the 'defective' and it's Android 2.3.4 -- Ubuntu treated it as a card reader, just as it should.

    Is this a hidden ROM problem of the replacements? Ting, is there an OTA update that can be pushed to resolve/repair this? It's annoying that I have to wrestle my phone's case and battery cover off, in addition to unmounting and pulling the microSD, every time I want to transfer something on or off the phone. I hope you understand. (And, to preclude such a question, I don't know if Bluetooth transfers will work, but I'm not interested in a workaround. I'm interested in fixing the USB mass storage issue.)

    Thanks for your time.

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  • @Brian - I hadn't tried it so far, but just did and it works. When I plug it in I get a choice to just charge, use usb storage, and some 3rd option I don't remember. Usually I choose just charge. But I unplugged it and tried again. I then was presented with a button to turn on USB storage (by itself this time). When I pressed that, I got a warning that some applications would have to be stopped since they wanted to use the SD card. And *then* it finally started showing my SDHC card to my desktop. Of course, none of that shows up without unlocking the phone. Otherwise it just shows the lockscreen and does nothing.

    Does that help?

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  • Thanks for the quick response, Kurt.

    Unfortunately, it doesn't help. That third option is 'Tethering', BTW. No, I do the same steps: "Turn on USB storage", *OK for message about stopping applications*, it does the circle-spinning 'thinking' throbber, gives me the new button to "Turn off USB storage" -- but Ubuntu doesn't acknowledge a card reader like it does with the 2.3.4 phone. Also, the banner at the top of the screen doesn't show some 'unmounted' messages, like with my 2.3.4 test...

    I assume you used Windows, with the replacement Refurbished Transform Ultra? I don't know what the problem is. Maybe some Android code change rendered it invisible to Ubuntu? (Ironic, as it seems they course with the same Linux blood.)

    Please, keep the suggestions coming.

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  • @Brian - Well, at least that may narrow the problem down. Yeah, I'm using it with my work desktop which is Windows 7. I've got Ubuntu stuff, but it's mainly virtual machines/servers. If I get a chance this afternoon I'll see about trying it with a non-windows box and report back.

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  • Yeah, I don't know. Maybe it's an issue with Linux and older Windows? Were that the case, it's a frustrating bug. I did the same test with the 'defective' and my installation of Ubuntu 11.04, with the same successful results. Of note, on the 'defective', enabling USB Mass Storage pops up a little "media removed" dialog, and disabling it puts the microSD mounting messages in the banner. However, on the 'replacement', enabling USB Mass Storage pops up a little "media scanning" dialog; disabling it puts the microSD mounting messages in the banner, all the same! It's like it's not unmounting the microSD correctly on my 2.3.6...

    I wonder what Ting customer service would have to say about this... I'll ask. Thanks for trying things for me, Kurt.

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  • I don't remember when changes occurred in Android that altered the way USB storage worked with Linux but it no longer worked as a USB card reader. There may also may have been a change in how Ubuntu worked with Android as well. There are Apps that do change the behavior to the previous behavior if the OS does have the change.  

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  • All right. Zarthan: your comment prompted me to do another search about "Android USB mass storage Ubuntu 12.04 behavior". Some snippets of text reminded me of the "USB debugging mode" buried in the Gingerbread settings (Settings>Applicatons>Develop...). I enabled this and... my card still wasn't recognized :-( However, I fancy myself technologically inquisitive and persistent, so I left the 'debug mode' enabled and navigated to unmount the microSD (PC still connected to phone). Upon re-mounting, I was presented with the familiar USB plug-in choices; I selected Mass Storage, and voila! Ubuntu recognized it just as it should, just as it did for my 2.3.4 'defective'!

    I'm puzzled that it has to be such a convoluted affair for this to happen (I suspect the average Android user would be understandably oblivious), but I'm glad I can now get access to my card without having to manually wrestle it from the cocoon of my phone.

    Thanks, Kurt and Zarthan.

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  • The PRL update fixed my roaming issues, so thanks for that suggestion!

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