LG Marquee short battery life
Answered

I received one of the LG Marquee refurbs recently (for my daughter).  With minimal use the battery only lasts about 6 hours. What we see happen is the battery takes about 5 hours to get to 50% ( minimal use, mostly texting) and then it goes to zero in about an hour (and the battery widget confirms that type of quick run down once 50% is hit).  The biggest power use is cell standby at around 60%, which seems high (on my Galaxy standby uses about 10%, but that's my only point of comparison), display is 10%.

To me this seems like a battery that either won't fully charge (thoguh the status says it does fully charge) and/or is a bit wonky on discharge.

I've put on Battery Monitor Widget  to try and collect more details, but to me it seems like there's something wrong as I would expect it to go at least 20 hours for the way it's being used (idle most of the day while my daughter is in high school ).

I would have said it's maybe because inside the building she doesn't get a strong signal so the radio is burning the power, but that doesn't explain why the battery drain consistently goes up when the battery gets down to 50%, even when she's at home and has plenty of signal.

Do you think it's a defective battery? Or a problem with the phone? Any other ways to nail down what's causing this?  I've googled and can't find anyone with this type of problem with the phone.

 

Thanks,

Brewster

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Comments

162 comments
  • Melissa, I concur with Mike Beeson. You should download a widget like "Data On-Off" and keep the data turned-off until you need to use 3G data. You do not need the data turned on for phone calls, text messaging or when using WiFi. This will give your phone good battery life; as good as most android phones. I hope you enjoy your phone as much as I am enjoying mine! 

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  • Batteries that fit the LG Optimus also fit the Marque.

    Extended life batteries are thicker than normal batteries so your phone will be thicker.

    I bought a couple of longer life batteries off amazon that came with larger back covers to accommodate the larger battery.  3500mAh

      http://www.amazon.com/gp/product/B005RO5928/ref=oh_details_o02_s00_i00

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  • Another self followup:

    After 2+ weeks of back and forth with support I've asked them to send a replacement phone. They claim there's no known problems with the Marquee, so maybe those of us on this thread are just all of the unlucky ones out of the 1000's (10s of thousands?) of LG's at Ting.

    I'll post again when I receive the replacement phone.

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  • Please do post back after trying the new phone. If it makes a difference, I'll be asking for one as well.

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  • The LG Marquee is known to having short battery life. Having Ting send you another phone will not help because they all have short battery life. The LG Marquee has a very thing profile and that is the main reason for the poor battery life. This is N*ot Ting's Fault* and their is nothing they can do about it! Fortunately, the battery life can be dramatically increased by turning the data off as previously mentioned.    

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  • Hi Richard,

    I'm not blaming Ting, it just seems like this particular refurb wasn't fully tested, whomever Ting's supplier is isn't checking well enough.They are refurbs, I'm thinking I know why this one was sent back...

    The Marquee is advertised as 5 hour talk time, 348 hour standby - the one I received barely goes 5 hours on standby.

    While a 1500 mAh isn't the biggest battery, my Samsung Galaxy has the same size battery and goes 24 hours of  (my) typical use without issue (and it's 2+ years old, so its battery has seen a lot of recharge cycles).

    Zheen's comment is pretty telling - he has two of these phones, one dies in 5 hours, the other is fine.

    Anyway, lets see what the replacement phone does, I'm hoping for the best as I want to get 2 more of them as for my family the Ting pricing  model is the right thing.

     

    Brewster

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  • I just got my LG Marquee from Ting.  I was not surprised  that the phone had a short battery discharge cycle because I read up on the phone before I bought it. I have taken all of the prescribed actions such as closing all aps not  in use, by installing an app killer widget  and by dimming the screen.  I just went through a day without a phone call or data access and my battery is down to 84%,  I am unsure about the health of my battery, so I ordered a new one from Amazon that is the same physical size but capacity is up to 1800 or a 33% increase.  

    http://tinyurl.com/btvoo9t

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  • Great tip, thank you!

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  • One word of caution.  I believe somewhere in these threads there was someone that ordered a "1800"  but when they received it, they pulled the label back  and underneath it was the standard size listed on another label. I don't remember the actual size.  (1300 - 1500?)     They didn't know for sure, what they received.  Buyer beware.

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  • I've had the marquee for about 3 weeks.  Battery life is indeed an issue especially if you are coming from a strong phone battery past,, in other words what is your expectation.  When I first got it, we did a factory reset on our own, and downloaded the Juice Defender.  This was not much help.  I called Ting and spoke with a very nice customer service rep and we did the factory reset again and this was very beneficial.  I'm not sure but there may be differing factory resets?  Not sure.  Now I keep it in airplane mode when on Wifi, which is almost always.  I keep the active programs to a minimum.   When on the road, wifi and airplane mode is turned off.  I find the battery lasts longer away from wifi.   Now, to be clear, I'm not a heavy user of minutes.  All said and done, I get about 10-11 hrs out of the battery with this type of usage.  This is less than what I am used to from previous phones, but this phone only cost $87.  It has a 4" screen and beautiful clarity.  No, its not 4G, and I don't get 4G in my area anyway, so who cares.  Bottom line,  yes, battery could be better, but I paid such a low price, I'm ok with it.  Just keep a charger nearby if possible.

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  • Was there a difference between the factory reset you did and the one you did when talking with Ting? Were the steps the same, and what were they?

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  • I wish I could give you a definite answer, but like I said before --not sure.

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  • I've just reported the same issue with mine, did a factory reset last night and full charge, turned off WiFi, GPS & Sync this morning, just checked after 8hours and it's already dead. No usage at all in that time!

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  • On my first day with mine but I seem to be having the same issue.

    Now iI have had plenty of smart phones and anyone who says the phone just has a short batter life doesn't know what these handsets are doing.  With no usage and all cellular radios turned on (but no sync or WiFi) any phone should easily get one full day, if not then something is wrong.

    I am running a battery rundown test now to see what happens after a fresh factory reset.

    Of note, while charging last night my phone got SIGNIFICANTLY warm, almost enough to worry me.

    Current running Gsam battery app and currently it shows the phone radio as having 92% of all power draw, typically its the screen that kills them.

    Hopefully the battery gets better over the next couple days, although if the heat issue remains this phone is going back, it was scary and almost to hot to touch.  Putting the. Phone on a heat conductive surface (tabletop) vs the arm of the couch to it down from scary to concerning.

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  • Just a follow-up to let you all know how my new battery is working out.  I received my supposedly 1800 whatever battery which is rated significantly larger than the 1200 that was installed.  I can tell you that my new battery holds up better  - probably because it is new.  I read on aother forum where the claim of a stronger battery is probably false since most that were tested did not live up to the higher number claim - which makes sense when you consider that the batteries have to be the same physical size.

    Unlike Kyle Matfield, I am new at this smartphone game, so my usage demands are probably modest compared to the veterens out there. Now that I keep my wifi off until needed, monitor battery usage and regularly kill unneeded running apps with a task manager,  I am content with the battery charge length.  BTW, Matt, my phone does not heat up significantly, if at all, during charging.

    Now that I have two batteries and an external charger, I keep my second battery charged and with me for emergency use.

     

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  • I just got my Marquee yesterday, already fully charged twice, now it is only 5 hrs and 15 min since the last full charge and battery dropped to 30%. Data off, wifi on. No phone calls, decent signal but cell standby shows up as 30%. This is absolutely not acceptable, with my typical use pattern, my moto droid lasts at least 24 hours if not longer.

    I will give it two more days, if it continues to behave like this, I will have to send it back.

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  • Chun, if it keeps being an issue, then yes, please follow up with us.

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  • The replacement phone has not arrived yet, but they did send a new battery for it. Same behavior.  So it wasn't a wonky battery. Will post again once I have the replacement phone.

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  • I just wanted to chip in with a question. I bought a refurb LG Marquee from ting and experienced the same low battery life problem. I then went back to my transform ultra since it can last up to 48 hours on one charge if I'm not using it a lot. The Marquee lasted about 5 hours some days, other days 9 hours. It varied a lot but never got better during a few weeks of charging/discharging.

     

    It wasn't what I had hoped, I want to make back some of what I spent on it by selling it on the ting forums in buy/sell. I'm very hesitant to do so though because I would hate to sell someone a phone with horrid battery life. Any recommendations on how to handle making back some of what was spent on it? I tried contacting ting but they don't currently buy back phones or offer a trade in type service.

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  • i have had mine now for about 20 days the 1st week the battery would not last long around 8 hours without any use

    but now i am up to 14 hours with 68 percent left in it with data turned off

    of coarse i am not a heavy user

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  • First day of use with mine had me charging the battery 4 times.

    A factory reset didn't fix the issue.

    A second reset and keeping WiFi, sync and background data off, but cell and 3g on, had me at 48 hours of usage with 60% battery remaining!  Of course, then i decided to download a few apps over WiFi, and proceeded to use 50% of the battery in about 20 minutes.

    It did seem that after the second reset I have been getting better reception, which has contributed as well.  Tomorrow I will test the WiFi drain again.

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  • Update on progress.

    Got the replacement phone the other day.

    So far I've charged the phone twice and just let it sit there to see how long it will go. I did not activate it yet as I want to be sure there won't be a problem. It takes about 18 hours to get down to around 10% battery (vs. 6 hours to a dead battery). Though since it isn't activated I notice it throws up error messages so maybe it's actually chattering in the background. So I'm doing one more pass in airplane mode to see what happens.

    If it really is 18 hours, that's "good enough" when I factor in who's using this phone (my kids) and the price and features. (Though I wouldn't consider that good enough for regular use, and it seems like some people that have replied above are getting much longer standby times.)

    But at least it's not like the 1st one that went dead in 6 hours (and as noted neither a factory reset nor a new batteryt helped on the original phone; defintely a defective phone)

    I'll activate it this weekend and repeat the testing. Fingers crossed.

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  • But what did you have on during this test? Was wifi on? Also once the phone is activated and can get a cellular signal I am betting the battery usage will be different. Once it is activated and you have had a couple days to test the battery with wifi on as well, that should give a more realistic result.

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  • Hi Karl,

    Yes, WiFi was on in the above test. I wanted the test to match how it would typically be used (as well as letting me compare against my Samsung and the original phone). I agree though that activating it should make a difference. (OTOH the original phone fails in airplane mode, so the fact that the replacement goes 18 hours in 'normal' (non activated) mode is an encouraging sign...)

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  • Though I hadn't intended to go this long, the phone was in airplane mode for 3 days and is at 84% battery remaining. (again, the other once dies in 6 hours or so).  Going to activate it and see what happens.

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  • My LG Marquee has not been giving me any serious battery trouble before today, but I just had to shut it down after less than 8 hours with strong cell (data off) and WiFi signals the whole time; no calls or messages, and just a little bit of Twitter.  In the exact same circumstances last week, it was consistently at 60% or (usually) better after 10-12 hours.  Usage is indicated as 38% cell standby, 36% phone idle, 19% WiFi, 4% Android OS, and 2% display.  I will see what happens tomorrow.

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  • I was nervous about my purchase of the Marquee for the first two weeks. I kept it charging all day at work, but by the time I drove home it would be down 30%. I used the suggestion to turn off data which is perfect for me because I'm a frugal user anyway and don't mind toggling data on in the rare occasion that I need it outside of a wifi connection. My data use has dropped of course, as there are no push mail notifications or auto updates taking up data and edging me closer to the next bucket with unnecessary usage, But on to the point of this post. I've gone from 5 hrs of charge to going the whole day with 80% remaining,

    So overall, I feel Ike this phone is perfect for a new user like me - beautiful, bright clear screen, data access when I occasionally need it, acceptable battery life (w data turned off). This weekend will be my first time using the phone primarily as a camera - I'll be curious as to how the battery holds up with this type of usage. I may resort to going to airplane mode since I'll be off in the mountains anyway and out of coverage area.

    Thanks, ting, for the phrugal phone!

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  • I used do the same thing on my Marquee (turning mobile data off) except now I use the AutomateIt app to automatically turn mobile data on/off when the screen is on/off, respectively (this app can do lots of other things, too). I do this so the phone isn't using data the whole time it's sitting in my pocket and to get significantly better battery life.

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  • Back to normal today--at 63% after 10 hours despite having cell (data off) and WiFi turned on and using Twitter more than usual. I wonder what happened yesterday.

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  • Unfortunately, I'm back to normal today too, but my normal is horrible battery. I had the phone on the charger all night, took it off at 7:00, then the phone battery was dead after sitting on my desk at work _untouched_ with data off all day. Strange.

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