LG Marquee short battery life
Answered

I received one of the LG Marquee refurbs recently (for my daughter).  With minimal use the battery only lasts about 6 hours. What we see happen is the battery takes about 5 hours to get to 50% ( minimal use, mostly texting) and then it goes to zero in about an hour (and the battery widget confirms that type of quick run down once 50% is hit).  The biggest power use is cell standby at around 60%, which seems high (on my Galaxy standby uses about 10%, but that's my only point of comparison), display is 10%.

To me this seems like a battery that either won't fully charge (thoguh the status says it does fully charge) and/or is a bit wonky on discharge.

I've put on Battery Monitor Widget  to try and collect more details, but to me it seems like there's something wrong as I would expect it to go at least 20 hours for the way it's being used (idle most of the day while my daughter is in high school ).

I would have said it's maybe because inside the building she doesn't get a strong signal so the radio is burning the power, but that doesn't explain why the battery drain consistently goes up when the battery gets down to 50%, even when she's at home and has plenty of signal.

Do you think it's a defective battery? Or a problem with the phone? Any other ways to nail down what's causing this?  I've googled and can't find anyone with this type of problem with the phone.

 

Thanks,

Brewster

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Comments

162 comments
  • Now at 41% after a total of about 22 hours (I turned it off overnight), which includes a couple of calls.

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  • I gave the OEM battery a good workout over the long holiday weekend by reading several e-books on my phone.  Today I am back in the office, and it is once again at 77% after 10.5 hours, so that seems to be the "new normal."

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  • Ting is sending me a new LG OEM battery for my phone. Once I get it and put it thru it's paces I'll post back as well. The phone reset seemed to help very little.

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  • I just bought a refurbished Marquee and am experiencing the dreaded battery issues. A genuine LG battery looks like the best solution. Karl, I'm very interested in knowing your results with an OEM battery.

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  • I'll be sure to post back when I get it and run it through a few cycles.

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  • How did you get them to send you a new battery and a LG one at that?

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  • Well, I thought they were sending my a LG OEM battery. I received it yesterday, but it was the same type of battery that came with my phone. Test results so far seem to show it has the same run-time  I've only been thru one charge cycle though. As soon as I got the battery I turned off my phone and swapped batteries. I then charged the new one fully thru USB. Once it was fully charged I just left my phone on with wifi enabled. It appeared to die within 6 hours, same as my previous battery. I have just started a new cycle to see how it lasts. I removed it from charging at about 1:00 PM EST. Since then I have had had 2 short calls, but mostly my phone has been sitting idle with the screen off. My battery is at 70% currently. So it isn't looking good. My wife's new Galaxy S3 lasts well over a day with average use. While writing this my battery dropped to 69%.

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  • I have reopened my request to Ting.  I'm on my 2nd phone & it just isn't what I expect.  I haven't even ported my number yet because it's just too unreliable.  I can't count on this refurb phone to have a charge in an emergency.  I'm asking them what my options are....

     

    FWIW, I am still using my Ting Optimus S phone, which is fabulous!!

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  • Just a report from my continued use of this phone with the OEM LG battery I purchased on Ebay.  It has provided very acceptable run time on the phone, usually ranging between 24 (but usually not that low) to 50+ hours before a recharge, depending on use.  Average is probably 36-40 hours with relatively light use.  I highly recommend it over the battery it comes with.  My mother-in-law got the same phone, had unstable battery, and did much better with a different one (in this case I gave her the 1900mah battery I bought on Ebay, and it has worked quite well for her).

    Given all the discussion about issues with this battery, I'm curious to hear from someone within Ting if this is a general problem with the battery (it has been with the two phones I've used).  Seems like if Ting is getting these phones from someone else who is doing the refurbishing, they should request they put in OEM batteries and save themselves the headache, but I don't know the inside story, just that I'm much happier with a genuine battery in mine.

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  • Matthew, thank you for that update.  I wonder if Ting would be willing to acquire some genuine LG batteries or credit those of us who would order our own.

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  • Matthew can you link to exactly where you purchased the battery. I've seen a couple, but I am worried they may not truly be OEM LG batteries. 

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  • I bought mine from Ebay seller electronics-4u, but a search shows they don't have any for sale right now.  I think as long as it is a seller with good feedback, you should be fairly safe as long as they say it is a genuine OEM battery.    It looks like the price on Ebay has gone up some, but they can still be had for about $5 on Amazon.com.

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  • Yeah, I was tracking on on Amazon before Ting said they would send my a new battery. Time to go find it again and hope it truly is a genuine OEM battery.

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  • I am curious as to why anyone believes that "genuine LG" batteries are any better than the OEMs out there. I have two new OEM batteries that I (not Ting) purchased  on Amazon. One is an Onite 1700mAH battery and the other is an AceSoft 1800mAH.  Both are working superbly and I was pleasantly surprised that the Onite came fully charged and sealed. I bought them because they claimed to be higher capacity batteries than the original LG batteries which are only 1540mAH. 

    I suspect that my satisfaction is influenced by the fact that these new batteries are not damaged by prior use.  One of my original batteries was so damaged, the phone cover got too hot to touch during charging.  IMHO, Ting should send all refurbs out with a new battery installed. If that were the case, the $25 additional that I invested in two batteries and a wall charger would still be in my bank account. 

     

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  • Well, technically speaking an onite  or acesoft battery isn't OEM because the manufacture didn't include that battery with the phone.

    But, if its a quality battery then it does not matter.  In reality those batteries are just fine too, the hard part is figuring out which of the hundreds of batteries on eBay and amazon are OK, so most just go with the LG as itis a known high quality battery.

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  • Robert, "genuine LG" and "OEM" are one and the same.  What you refer to as OEM are not actually OEM batteries, but aftermarkets produced by someone other than LG.

    My hunch is that in order to be considered a refurbished phone, it has to have a new battery in it.  So whoever does the refurbishing is taking out the original genuine or OEM battery and replacing it with an aftermarket battery that doesn't work well with this phone (some of the time).  So Ting is selling refurbs with a new battery, just not a great one, but I doubt they're the ones who pick the batteries to put in them- they probably just receive them that way.  I also had good luck with a 1900mah aftermarket battery.

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  • @Jonathan

    I would pose your question as a formal help request https://help.ting.com/requests/new or post a New question in these forums. 

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  • I just ordered an LG 1540 mAh battery. Should I cancel that order and get one that's 1700 or 1900? Do the ones that have larger mAh still work with the charger that came with the phone? And do they fit in the phone? I know there are ones that need a different back, because they are thicker, but I'm not sure how to tell which ones those are, though I do see some come with a back that will work. I'm having good luck with keeping my WiFi and data off most of the time and charging the phone each night, but I'd like to see longer battery life so I won't be afraid to use WiFi regularly.

    I'm also confused about how best to use the battery to get good life out of it. I've seen articles about calibrating the battery and that looked really complicated and potentially harmful to the phone. What I mostly want to know is, when I get the new battery, is there some specific procedure I should use when first charting it to ensure I get the most out of it? And then when I'm using it, is it better to fully drain it and then charge fully, or to top it off each night?

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  • I tested both the OEM battery and the 1900mah battery.  They performed about the same, but the OEM battery seemed more stable and I could depend on it lasting regularly for about the same time.  I ended up just using it over the 1900mah, so I'd stick with your purchase.

    When I get a new phone or battery, I run it all the way down, then charge it all the way up while its turned off, and then repeat once.  I think you should do that once a month or so.  It isn't really necessary to get full use out of the battery, but it calibrates the phone's meter so it gives you a more accurate picture of use.

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  • I second Matthew's comments about the 1900 may battery.  I heard that its really just a1540mah battery anyways, but that's forum rumors so who knows for sure.

     

    Supposedly an Android programmer from Google debunked the whole 'delete the init.bat' file thing.  I did read that turning the phone off, charging to full while off, running the battery down to say 10% and then charging again with the phone off is supposed to 'calibrate' the battery.  I have done it and can't say the battery lasts any longer, but I did notice after I do that routine the battery will count down from 100%, as opposed to immediately dropping to 95% and working its way down from there.

    As for when to charge it.  The recommended routine is to charge as frequntly as possible as the lower the charge is the harder it is on overall battery life (years, not hours).  But with batteries costing $5 and being readily available I say run it down as low as you want.  Sure you might need to buy a new battery in 12 moths as opposed to 18, but its only $5, its not an iPad battery we are talking about replacing here.  Bottom line, use and charge it as needed. Run it to 0% and charge, charge every night, I wouldn't worry about when I charged it or running it down to 0.

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  • Of note, a slow charge is better than a fast one.  So if you charge every night use a low power charger for that as you have the time.

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  • Here is one thing that makes a noticeable (though not massive) difference for me.  After fully charging up the phone (usually overnight), I unplug it for a few minutes, then plug it back in again.  Contrary to what one might expect, the phone indicates that it is not in fact fully charged yet.  It typically gets there within another 10-15 minutes.

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  • Kyle and Matthew make the point that my "off-brand" batteries are not technically "OEM."  Well, since OEM stands for "Other Equipment Manufacturer," I humbly beg to differ. The LG batteries clearly have "LG" printed on them.

    Quality control among battery manufacturers subjects batteries to some + and - limits but it is unlikely that they all test the same. I do not have any way to measure whether my new ones are better or worse than LG originals except from the the uncritical observation that my battery problem is no longer in my own judgement.

    I thank all contributors to this thread who have led me to the phone-setting adjustments and essential apps that solved my problem.

     

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  • OEM actually stands for Original Equipment Manufacturer. That means the part is from a company that made the parts for the original shipping product. If company A made the battery that was in the phone as it shipped from LG, then company A is the OEM. If company A did not make the battery that shipped in the phone from LG, then company A is not an OEM.

    That said, LG could have used different batteries from different companies and had them all labeled as LG batteries. This happens all the time in all different industries.

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  • Batteries ususlly have a feedback circuit for charge etc. It is one of the easiest places to skimp and is often missing entirely. 

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  • In my case, the battery will last for a long time if I keep wifi off. As soon as I turn wifi on, the battery drops like a rock. For those with the new LG OEM batteries, is that the behavior you old battery had as well? Or were your batteries dying quickly even with wifi off?

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  • I have Wifi on 24/7 and while it is the biggest drain on battery life, it isn't that bad.  I can still get through almost two days on most charges (note I have the phone's radio off anytime I'm at home since I receive calls through Google Voice on the Obi100).  My house sits in a bit of a poor reception area, so the biggest drain for my battery is if I leave the phone's radio on while there.  It seems to use a lot of battery trying to maintain a signal.

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  • How do you turn off the phone's cell radio? I'm guessing you need root to do that.

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  • Karl, you don't need root.  It's "airplane mode".  that shuts off both the cellular radio and wifi, but you can then turn wifi back on without turning the cellular radio back on.

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  • DOH! Right, that would be the easy way to do it.

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