LG Marquee short battery life
Answered

I received one of the LG Marquee refurbs recently (for my daughter).  With minimal use the battery only lasts about 6 hours. What we see happen is the battery takes about 5 hours to get to 50% ( minimal use, mostly texting) and then it goes to zero in about an hour (and the battery widget confirms that type of quick run down once 50% is hit).  The biggest power use is cell standby at around 60%, which seems high (on my Galaxy standby uses about 10%, but that's my only point of comparison), display is 10%.

To me this seems like a battery that either won't fully charge (thoguh the status says it does fully charge) and/or is a bit wonky on discharge.

I've put on Battery Monitor Widget  to try and collect more details, but to me it seems like there's something wrong as I would expect it to go at least 20 hours for the way it's being used (idle most of the day while my daughter is in high school ).

I would have said it's maybe because inside the building she doesn't get a strong signal so the radio is burning the power, but that doesn't explain why the battery drain consistently goes up when the battery gets down to 50%, even when she's at home and has plenty of signal.

Do you think it's a defective battery? Or a problem with the phone? Any other ways to nail down what's causing this?  I've googled and can't find anyone with this type of problem with the phone.

 

Thanks,

Brewster

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Comments

162 comments
  • Just an update on my ongoing drama.

    The first marquee I received was not factory wiped and had somebodies account on it and had the battery problem. That was replaced and the second phone came to my house damaged, like a dog had chewed on it. I never even bothered powering that up. That was also replaced with a phone that constantly rebooted, locked up, and would randomly play music during the work day. THAT phone got replaced.

    Now I have a phone that works just well enough for my needs, but ting has charged me for phone number 3. I guess I waited too long to put it in the mail (less than two weeks) I can't find any place on the website that indicates what their RMA time frame is. Phone #4 came with a return label and no indication of a time frame. I wasn't going to return Phone #3 until I was sure #4 actually worked. Considering this has been going on for me since January and I just got a reliable phone on 14th, I don't see that as unreasonable.

    I'm really starting to question if the savings Ting offers are worth what I'm being forced to go through.

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  • Hi Garrick,

    I've just sent you an email about this, and as I mention there, I'm very keen to resolve all of this for you.

    If there's anything else I can do for you, please let me know.

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  • Yeah the battery is horrible I bought 2 LG Marquees.  One from Ting and another one from Ebay.

    The one I bought from Ting was about 4 months ago and now the battery last around 1 hour, I checked the back of both phones and the battery from Ting is a 3rd party battery.  The other LG Marquee I have last all day and it is really troublesome to carry around my charger all day.

     

    I end up buying another battery from Amazon earlier this week, I like the phone but selling a refurbished phone with a 3rd party battery is a HUGE mistake.

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  • Ya, I bought a OEM battery on Amazon too for my Ting LG Marquee because my phone just wouldn't hold a charge "that means I got a bad battery". But my wife's Marquee battery is still doing OK.

    Ebay states in part, "Other phones have been returned because they stopped working properly or because they simply got old and worn and the owner wanted something new. There is no real way to tell for sure why a used phone was returned, but a refurbished phone, by definition, should work like a new phone; if it does not work like new, it was not refurbished."

    http://www.ebay.com/gds/Is-a-Refurbished-Cell-Phone-Right-for-You/24106/g.html

    Man this is one long thread, I wonder what that means?

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  • What does that mean? It’s passing the buck onto the company in charge of processing the refurbished phones. They then provide their inventory to places like Ting.

     

    The first “refurbished” Marquee I bought from Ting still had the previous owners Google account on it, complete with private information (enough to commit identity theft). This means one of two things:

     

    1. The refurbishing company doesn’t check their phones at all, expecting customers to weed out the bad apples themselves.
    2. They hire people that aren’t doing their jobs.

     

    My second Marquee looked like a dog chewed on it. Again, one of the above scenarios still applies. Either way it wasn’t my fault.

     

    Notice there are no refurbished phones offered by Ting now? I have a feeling they dropped the entire refurbished program because it was costing more money than it was worth. All that being said, my wife has been using her refurbished Marquee for the better part of a year now. Her battery life is perfectly fine and the phone works as well as a cheap Android phone should. 

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  • Ya I was being a little sarcastic, good thing I got a $75 Ting service credit when I signed up with HAK5 coupon code.

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  • Don't know if anybody else is still using one of these phones, but I figured this might be useful to anyone who is.

    I've been fighting the same battery issues described here since I got my Marquee refurb -- short overall battery life, with a clifflike drop once it hits 50% (most of a day standby to get to 50%, then maybe an hour or two to go from 50% to dead). Now that the battery's 1.5 years old, both those figures had shortened considerably. I could only count on an hour or so of Web browsing from a charge.

    I ordered a replacement battery through Best Buy, of all places -- Lenmar brand, 1400 mAh, standard thickness, free ship-to-store, "on sale" for somewhere between 11 and 13 dollars. I've been using it for a few days now, and the difference is NIGHT AND DAY. I can get at least four hours of heavy Web browsing, and with light usage I can go three days between charges. Discharge is a lot more linear -- if anything, it takes LONGER to go from 10% to 0% than it took to go from 100% to 90%. If it says I have 30% left in the battery, it means it, and I can rely on that to get me through most of a day. My original battery was never anywhere near this good, even when new.

    I was about ready to ditch this phone, but now I think I'll hang onto it. It's still small and slow, but with a real battery, it's a lot easier to live with.

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  • We got a refurbished one and the price was very good (on her account). The battery was garbage so we got a battery off of ebay for cheap and that solved the battery issue. Even with he cost of the battery it was a good deal. My only problem with this phone is that it is not set up for Ting network and CAN'T (unless they figured out how to fix it). The problem is when on the sprint network the phone works just fine. However whenever you travel on the road and switch from a Sprint tower to a Verizon tower the phone comes up with a network error message and often crashes the running active application.

    The big problem for us is we like to use Google Navigator when we travel. We switch towers between the trip as we travel and Navigator crashes while we are on a Verizon tower and can't get data back. I talked with Ting support a couple times and they told me the phone is working fine as it is supposed too. There is no problem and to just disable cellular data. Problem is if you disable cellular data then you can't use Google Navigate. My biggest frustration at the time we bought it was nothing can be done because that behavior is normal for that phone. We kept the phone for around the house use but still frustrating. Anyone else have such issues or did they ever fix that?

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  • Gene Angel, that issue has absolutely nothing to do with this particular phone.  On ANY Ting phone whatsoever, 3G/4G data is ONLY available on the Sprint network; roaming on other networks is limited to voice.

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  • Jon that is NOT what I'm saying.  I understand how the Ting network works.  Voice and text you can use Ting/Verizon (and a few others).  Data usage you can use only Sprint.  It's that way with all Ting phones and that is fine/normal.  My issue is that the Marquee seems to have issues switching towers and can crash the running app if you switch to a non-sprint tower.  Example:  Say I'm home on a Sprint tower and I use Google Navigate to go 100 miles.  On my Motorola I use data at the start of the trip on a Sprint tower but the app does not require data after that so when I drive through tiny towns that are Verizon only the phone switches to voice coverage but Google navigate continues to run just fine as it dose not need any continued data and gets me to my destination.  This is NORMAL phone operation.  If we are using the Marquee for the same trip even though Google Navigate does not require/use data after the start of the trip the Marquee will run fine until it switches to a Verizon tower.  When it switches to a Verizon tower it will often CRASH the running Google Navigator (or ANY application that happens to be running in the foreground even if it uses NO data a all).  If this happens then your Navigator just crashed in a Verizon area and now you are in a no data area if you want to restart it.  Customer services response to my tickets was to keep it from crashing apps while travelling was to turn off ALL cellular data on the phone and leave it off as if that was an acceptable fix to end my ticket.  But that keeps you from using apps like Navigate and Pandora on the road when you are travelling in a sprint zone because data must be off the whole trip.   In the end the phone does not hand off towers properly.  I suspect it may be a faulty Tings PRL load for this phone?  Not sure what others experience on this issue was? But we couldn't get past the idea- don't use any data or road apps is perfectly acceptable for phone use from customer support.

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  • I've had one of these phones for almost 2 years.  I had the same battery problem as others.  I bought another LG batter off Amazon and that helped.  I can go most of the day on a charge and that is generally adequate. However, that is with the data off and wifi on. The data and/or phone calls drain it quicker.   Lately, however, it will occasionally drain super fast.  I left the house this evening around six with the batter somewhere between 60 and 70%.  Within an hour, it was down to 22% and my battery was really warm.  This has happened periodically over the past two or three weeks.  Also, the phone is starting to lag more.  I don't know if those are related.  I'm not sure if it's an issue with the phone or the battery.  I don't know if anyone is still using these, but any help would be appreciated.  

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  • Robert Grider commented that sometimes the LG Marquee seems to drain much more quickly, even with a good battery. I've seen the same thing, and when I pull up the detailed battery usage chart, I see that the phone has been continuously AWAKE during the fast-drain period -- the display is off, it's not on a call or anything, but the "Awake" bar in the chart is solid blue.

    I haven't been able to tie this to a particular app or activity with the tools that Gingerbread provides. Sometimes it resolves by itself, but the only sure way I've found to stop it is to power down and restart the phone.

    Still getting good performance/life from my newly-purchased Lenmar battery -- even when the "can't sleep, clowns will get me" mode kicks in, I can make it through most of the day. The only time it doesn't give me enough life is when I'm spending the day in an area with extremely poor signal (like a concrete building); in that situation, it can run down in eight hours or less, and yes, the phone stays warm to the touch. In fact, if I leave it plugged into a charger when the signal is poor, it charges little or none at all unless I put it into airplane mode.

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