LG Marquee short battery life
Answered

I received one of the LG Marquee refurbs recently (for my daughter).  With minimal use the battery only lasts about 6 hours. What we see happen is the battery takes about 5 hours to get to 50% ( minimal use, mostly texting) and then it goes to zero in about an hour (and the battery widget confirms that type of quick run down once 50% is hit).  The biggest power use is cell standby at around 60%, which seems high (on my Galaxy standby uses about 10%, but that's my only point of comparison), display is 10%.

To me this seems like a battery that either won't fully charge (thoguh the status says it does fully charge) and/or is a bit wonky on discharge.

I've put on Battery Monitor Widget  to try and collect more details, but to me it seems like there's something wrong as I would expect it to go at least 20 hours for the way it's being used (idle most of the day while my daughter is in high school ).

I would have said it's maybe because inside the building she doesn't get a strong signal so the radio is burning the power, but that doesn't explain why the battery drain consistently goes up when the battery gets down to 50%, even when she's at home and has plenty of signal.

Do you think it's a defective battery? Or a problem with the phone? Any other ways to nail down what's causing this?  I've googled and can't find anyone with this type of problem with the phone.

 

Thanks,

Brewster

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Comments

162 comments
  • Just a report from my continued use of this phone with the OEM LG battery I purchased on Ebay.  It has provided very acceptable run time on the phone, usually ranging between 24 (but usually not that low) to 50+ hours before a recharge, depending on use.  Average is probably 36-40 hours with relatively light use.  I highly recommend it over the battery it comes with.  My mother-in-law got the same phone, had unstable battery, and did much better with a different one (in this case I gave her the 1900mah battery I bought on Ebay, and it has worked quite well for her).

    Given all the discussion about issues with this battery, I'm curious to hear from someone within Ting if this is a general problem with the battery (it has been with the two phones I've used).  Seems like if Ting is getting these phones from someone else who is doing the refurbishing, they should request they put in OEM batteries and save themselves the headache, but I don't know the inside story, just that I'm much happier with a genuine battery in mine.

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  • There are a bunch of us with the same phone, with the same problem.  Contact Ting customer service.  They'll make it right one way or the other.  They did for me.

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  • I'm having exact same problem as Brewster.  I've gone through all the suggestions on forums and am getting identical result.  

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  • I documented my battery life in another Marquee thread, basically experienced the exact same behavior. The battery lasted 6h and 17m before it died, with only sending 2 text messages in the morning. Once it hits 50% it does drop quickly.

     

    @Jodi,

    What did they do for you? Do you now have a battery that lasts longer?

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  • I was initially concerned about the battery life of the two refurbished LG Marquees that I ordered from Ting, one for myself and one for my wife. However, after a few charge/discharge cycles, the performance has been noticeably better; we can get through the whole day, and usually well into the evening. No doubt it helps that I am being proactive by using *72 shortcuts to forward all calls to my home phone when at home and to my work phone when at work, which lets me keep the Marquee in airplane mode (no cell radio) but then turn WiFi back on to monitor e-mail, Twitter, etc. These are our first-ever smartphones, and we have accepted the fact that we will just have to recharge the battery every night.

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  • What is this *72 you are speaking of?

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  • So I looked up how to do the *72 call forwarding. I assume this still uses your minutes, but does it incur any extra charge? It appears Sprint charges extra when using call forwarding.

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  • There are no extra charges for using call forwarding per se, but it does count towards your minutes within your plan.

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  • Just to be clear--I use call forwarding so that I can turn off the cell radio (airplane mode) to extend my battery life; I recognize that this does not reduce my minutes. I also keep the Power Control widget on the main Home screen so that I can manually manage WiFi, Bluetooth, GPS, synchronization, and display brightness. I activate and deactivate WiFi and synchronization based on whether a connection is available, almost always keep Bluetooth and GPS turned off, and leave the brightness at minimum except when a higher setting is absolutely necessary.

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  • I did a little experimenting with my two phones, a LG Optimus Elite and a LG Marquee,  here are the results.

    Both fully charges at night then placed in airplane mode overnight. After 8 hours:

    Elite - Battery 100% charged

    Marquee - Battery 92% charged

    In the morning both phones are then set: airplane mode off, data off wi-fi on, mobile network off (no 3G data) & sync off.

    After another 3 hours: (11 hours after charged)

    Marquee - Battery 94% charged

    Elite - Battery 100% charged  (doesn't make sense?)

    After another 3 hours:  (14 hours after charged)

    Marquee - Battery 89% charged

    Elite - Battery 94% charged

    Another 3 hours:  (17 hours after charged)

    Marquee - Battery 76% charged

    Elite - Battery 87% charged

     

    Battery use: Marquee:  cell standby - 40%   phone idle - 34%  display - 11%  maps - 9%  wi-fi - 6%  android os - 2%  

                          Elite:          cell standby - 34%   phone idle - 27%  display - 7%                            wi-fi - 34%                          (the Elite was being used more to check emails and some browsing on wi-fi)

    Neither phone was used for calls or texts during the day.  Not meant to be a perfect test, since both phones weren't used exactly the same but close.   Not sure how accurate these phone's figures are.

     

                                                                                   

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  • Just a followup on progress. I did submit a support request to Ting, and heard back from one of the support people that "they're looking into it".  When I get an answer I'll post back here.

    Just one more point of information - the same behavior is observed even if the phone is in Airplane mode.

    Also, it fails even in airplane mode.

    Summarizing:

    Regardless of use the phone chews up battery and gets to 50% battery in about 4-6 hours.

    At 50% battery it then goes to dead in an hour.

    IMHO A functioning phone should go at least 24 hours with the type of use this one is getting.

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  • Please do let us know. I am currently running another test. I have wifi and data both off. I took the phone off the charger right about 9am. It is 11am now, and the battery is at 90%, with 2 unanswered calls being the only use.

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  • They are sending me another refurbished phone from LG.

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  • It is now 2:30 and my battery is at 84%. 

    Battery runtime so far is now at 5h 41m.

    So, it appears with all forms of data off, the battery time is more than doubled. I'm going to keep data off and see how this works out.

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  • It is now almost 6:30 and my battery is at 80%.

    Battery runtime is now at 9h 28m.

    I still have wifi and 3g off. I have made 2 more short calls and transferred some files to the phone via Bluetooth.

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  • Just as a point of comparison, my LG Marquee has been turned on for 11 h 24 m and the battery is at 71%.  It has been in airplane mode, but with WiFi and synchronization turned on, for all but about an hour of that time.  I have not made or received any calls, or done much else except check an e-mail when I receive a notification for it.  Bluetooth and GPS are turned off, and the display is on minimum brightness.

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  • Interesting. Your test is like the opposite of mine.

    It is now after 10am the next day and the battery is at 56%.

    Battery runtime is now at 1d 1h and 14 m.

    I still have wifi and data off, and have had no calls. Airplane mode was on overnight from 2am to 8:30am.

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  • It is now 2:50PM the day after I removed it from the charger. Battery is at 12%.

    Battery runtime is 1d 6h 1m

    I received 4 more calls and sent and received a few more texts since the last posting. I am heading out on the road, so I will hook it up to my car charger when it finally dies. I'll see how much longer it can eek out. It did not drop super fast after hitting 50% this time, but did drop faster from 50 than from 100. I see that normally with any battery device such as laptops as well. If it were not for Jon's test above, I would think it was the wifi sucking my battery dry.

     

    As I wrote this post the 10% alarm went off on the phone. I'd say I am minutes away from it dying.

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  • I have two LG Marquees. One for me and another for my wife. Mine lasts a day, normal behavior. The one for my wife lasts only 6 hours or so if I have the cell radio on. It behaves normally in airplane mode though. 

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  • If you switch the batteries between the pones, does the behavior follow the batteries?

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  • Just an update on my progress. After some back and forth with support they had me do a factory reset (##786# from the keypad, not the menu one, not sure what the difference is). Just did that so now need to wait and see if this makes a difference. As an aside I used MyBackup to backup/restore settings across the reset and it seems to have done the job.

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  • Factory reset didn't change things, still runs down to around 50% in a couple of hours, and then quickly goes dead an hour or so after that.

    I just updated my support request to see what they suggest next...but wit multiple people with the same problem it sure sounds like they have a bad batch of phones. (I see they're not for sale anymore, though the Ting blog posts indicate that as temporary)

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  • Same thing is happening with my refurb.  Should I contact Ting support to have another device sent or do I simply need to buy a new battery?

    The battery doesn't even fully charge to 100%... just gets to 94% and won't budge.

    I'm wondering if it has something to do with the radio signals, as well.

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  • Update as to where I'm at:

    The suggestion from support is that I should replace the phone, but *not* with another refurb (i.e. buy an 'upgrade' to a new phone).  I honestly don't know what to make of that response and have asked them to explain why they suggested that.  If so many of these phones are duds then why are they even bothering to sell them (well given the limited device selection these fill a hole in their available phone lineup...but still, this is not going to help their reputation).

    Particularily tough to interpret as I told them I had planned to get 2 more phones (i.e. 3 total), that this 1st one was a test of their service, etc., before I switched more of the family over to Ting.

    My summary:

    If your Marquee can't go 24 hours with 'typical' use (IMHO that means some short phone calls, texts, a bit of web access) but instead goes dead after about 6 hours even with minimal use, then you have a defective phone and should get it replaced.

    YMMV

    Now what to replace it with, that seems to be an open question...more when I hear back from support.

    (I'm doing this all through the support website instead of calling, and it seems to take them 24+ hours to respond to an update, so it's taken a while to get through things)

    (While putting the phone into airplane mode is an interesting experiment, at that point the phone is brick instead of a phone, so not a solution. The thing should just work; I've got two other Android phones and they don't require any special feeding to go a day - as long as GPS is off. That chews up battery on mine)

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  • My LG Marquee gets good battery life by turning off the data when not in use. I use a widget called "Data On-Off". When the data is turned-off you still can make and receive phone calls and text messaging works. You will not get push email when data is off, but that was not an issue for me. Airplane mode is not recommended because it turns-off (Voice and Data). I think the LG Marquee is a good phone and I am very happy with my purchase!

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  • Richard, I'm glad to hear a positive experience. Did you root your phone, if not are there any issues with it?

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  • I also have data turned off usually and have been happy with the battery life.

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  • William, I did not root my phone. I have had my LG Marquee for a month now and have had no problems with it. I wish the volume for voice calls was a little loader, but it's good if there is not a lot of background noise. I bought the phone to give Ting a try because the price was good. I had planned on buying another phone after giving Ting a try, but I like the Marquee and have decided to continue using it. The hotspot feature has been disabled because it's a Boost phone. However, someone recently posted a message with a link to the instructions on how to get the Hotspot working: http://androidforums.com/lg-marquee/580019-guide-getting-built-in-wifi-ap-wireless-tether-working-root-not-required-7-20-12-a.html. The instructions are easy and you do not have to root the phone.

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  • thanks dude

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  • I just got an LG Marquee refurb. I've only had it one full day and I've been downloading apps and such. The battery did drain rapidly. All of the suggestions you all are listing, about using airplane mode and forwarding the phone calls -- I want to USE the phone, not avoid using it. I'm all for tweaks that can reduce battery usage, but I'm also wondering -- is there a way to get a battery that will last longer but still work with this phone? My only problem is, I wouldn't know how to know what battery would be okay to use in the phone, besides the one that it comes with. Anyone have any ideas?

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