ESN confusion
Answered

I received an email on Friday saying my LG Marquee was on it's way. Included in the email was an ESN. When the phone arrived on Saturday There was a Different ESN on the phone. Was there a mix up in the email or is the ESN of the device different than what is shown under the battery?

I've attempted to activate, but I'm afraid i've made a mess of it. I'm used to activating CDMA phones on other MVNOs such as Page Plus, Cricket, Boost, etc. Does this work the same way where I'll need to program/activate a profile? When I turned the phone on it didn't do the usual Sprint activation process.

I think I may only know just enough to get into trouble here :-/

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Comments

13 comments
  • I would wait and call Ting in the Morning. 

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  • Ignore what was sent to you via email. Trust the MEID on the back sticker of the phone under the battery. Confirm this by checking the MEID under the android "about phone" settings. If the "about phone" MEID and sticker MEID match, then you're in good shape. If they don't, send the phone back, something's broken.

    Activate the phone using the ESN on the back of the sticker. Deactivate (remove from your account) any other MEID, you only want the one on the back of the sticker. Once that has been activated, hit the "update profile" button a few minutes later and you should be good to go.

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  • Yeah I checked in Settings, but it doesn't show the MEID DEC under settings, just the HEX. when I checked the HEX under the battery it matched the one in the Settings Menu, So I assume that's the DEC MEID under the battery is right. I was wondering if there was an easy way to find out what your MDN is if you need to manually program it in?

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  • *EDIT* sorry i mean to say, how do I find out my MIN? 

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  • Hi Cody - I've just sent you an email about this hoping we can get this resolved for you if this is causing any kinds of trouble for you in terms of activating the phone.

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  • Thanks Rob,
    I got it figured out. And my marquee is working perfect:-)

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  • So how did you guys resolve it? I have similar situation, I just activated my phone online ( replacement phone that has a different IMEI from the original one) and I put my IMEI that my phone shows me when I call *#06# 

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  • Pavel, the phone should be functional after a profile update. If this phone is intended to replace another one on your account, you should give Ting a call to ask them to perform the swap for you (if this is now your only phone, make sure you tell them you're calling from it). A replacement phone is expected to have a different MEID than an original, as the MEID is specific to each physical device.

    If you have a different situation or can't get the phone functioning let us know. (If you can call Ting, do that. If you can't, normally a help ticket would be better, but since Ting is running a bit slow on emails right now we might have some ideas to get you going faster.)

    Cody's issue was that the ESN sent to him in the shipping email from Ting was different from the one stamped on the phone that arrived, which means there was some tracking issue on Ting's side, so he wanted to make sure that wasn't going to cause him problems.

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  • @Pavel

    The previous situation turned out to resolve itself, and I'm hoping this one does too. As I'm seeing a small amount of usage on your account, I'm optimistic all is well.

    I'm about to send you a quick email, and if it turns out there is in fact a problem, please get back to me letting me know.

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  • Yeah I was making my first move  =) it seems like everything is working fine. Wondering about my Ting's web site account ESN/Meid - it's different with what I have now , because the one on the Ting account is tied to original phone that is no longer with me, should I give you a call and change/swap it as Trevor said or I can just email it to?

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  • I should be clear about what I'm referring to, since I'm not sure we're talking about the same thing at this point.

    Your account on the site is tied to the information you use to login, email address and password. Billing information, plan selection, etc is all about this account.

    An MEID/IMEI/ESN is about a single device (phone), is used when activating a device on your account, and has a phone number associated with it. Your account can have zero or many devices active on it.

    The swap I was talking about is for the situation where you have a phone and phone number, and you want to replace it with different physical phone (same model or not), while keeping the same number. In this case, Ting has to move the phone number from the old ESN to the new ESN.

    If there is a device listed in your account that...

    • is not the only device listed,
    • is not the phone you're actively using,
    • and has a phone number you do not want to keep

    ...then you can remove it from the account yourself through the web interface. You'd do this if it was a old phone you don't use or have anymore. There shouldn't be any other situation where there's an ESN visible in your account that doesn't match a device you're using.

    It's still worth a call or email to Ting if there's any doubt, since they can look at your account with you and see what you're seeing, but that replace-phone-and-keep-number situation is the swap I was talking about. I'm also making assumptions about your situation and may have understood wrong :)

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  • Pavel, Rob has sent you an email to see if you still need assistance with that.

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  • I got confused because there are two MEID:

    "HEX" and "DEC" so the one I entered when activating was HEX, I thought HEX should have been on my Ting page as well. now I see it's MEID-DEC, so no worries, thanks.

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