Samsung GII freezes: "Sprint ID has stopped working"
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This is getting really frustrating.  At random times (but always at start-up) my phone freezes: Unfortunately, Sprint ID has stopped working."  Jeez, tell me something I didn't know.  It's impossible to remove Sprint's bloatware, but I'm going to throw this phone out the car window one day if this keeps happening.  Is there not some sort of work-around for this?

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11 comments
  • From what I understand, this generally requires a factory reset to fix. That will erase anything you've put on the phone though, so you'll want to make sure you're backed up first. Give us a call when you have the chance and we'll walk you through the factory reset if you don't know how to do so already.

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  • The car window solution sounds more and more likely.  I have programs for which I've paid, like Groove IP, Radar Now, Pandora, and others.  I don't use Windows; I am a Linux user, and there is no simple way to back up everything along with program licenses.  Sprint is a horribly unfriendly company, so it's not at all surprising that they slap their stupid logo not only on the outside but on the inside, too. 

    Looks like I'm going to have to live with this stupidity.

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  • Emmett,

    Your app licenses purchases are recorded with Google Play. You would just need to download them again. They know you have already paid for them. I believe Amazon's App Store works similarly..

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  • I swear, I'm gonna put a hammer through this phone and never own a damn cell phone again.  Please tell me how to back this PITA up in Linux and I'll just reset the PITA and be done with it.  The phone has become essentially useless because every time I try to use an application, I get that Sprint ID crap again.

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  • I get the Sprint ID error on a regular basis too.

    Can Ting  (or have they already) publish a guide on backing up your phone prior to resetting it?

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  • On my Galaxy S2 (II) I'm getting the "Sprint ID has stopped working" error each time I install an app.  I'm wondering if there is a less aggressive fix than factory reset -- such as clearing some cache someplace.  I would imagine factory reset would put us back on Gingerbread, and we'd then need to go through the ICS upgrade as well as the two subsequent upgrades after that.

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  • All my Galaxy S2s do this as well, although pretty much at random as far as I can tell.  Not often enough to through the phone out the window, but enough to be a nuisance.

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  • My solution was to stop looking at my phone unless I was making a call.  Saved me all the anguish.

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  • If anyone finds that this issue isn't fixed after a factory reset, please let us know. While I don't know the what or the how of it at this point, I am optimistic that something can be done.

    In terms of backups, I'm pretty sure Samsung Kies has some of its own backup options, but aside from that you can:

    -Use one of several free backup apps to backup pretty well everything on your phone (system settings, call logs, SMS history...) to an SD card

    -Use your Google account to backup your contacts

    -You can also then re-download the same apps - most back ups will save a history of what apps you'd download making this much easier

    True, app data will be lost for any offline apps, however, most of the apps I use either save their files directly to the SD card, or work off an online profile that's easy enough to retrieve by logging into the app using the same credentials as you did before the wipe.

    I hope that helps.

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  • Rob,

    I am sorry, but this is a problem with Sprint/Samsung/Android, not the user. This problem showed up when ICS was pushed out several months ago. I should not be responsible for resetting the phone back to the factory settings, waiting for another over-the-air update to ICS, installing all my apps, data and contacts, being sure they all work with all the services (including reestablishing credentials for all the ones that need passwords and authentication). If the update to ICS can't be done over the air, it should either not be done at all, or the phones should be returned to Samsung/Sprint/Ting/Whomever decided that it was impossible, and the phone replaced. This, or it gets downgraded back to the previous version, and all support for ICS is dropped for this phone. The entire reason it took so long to get ICS on the SGII was ostensibly to see that it was fully TESTED. This is not my job, and I shouldn't suffer because someone else didn't do theirs.

    I don't mean to be so nasty about this, and I know Ting is caught between a rock and a hard place on these kinds of issues, but I am tired of paying for service from hardware and software manufacturers that don't stand behind those services and products. This is the software equivalent of a recall, but Samsung and Sprint don't see it that way. If it were a car, I would be told that I have to take out all the interior seats, run it through a car wash, replace the oil and all the fluids, then replace the seats, all because the manufacturer neglected to check whether their modification worked with blue interiors. (Okay, that wasn't a perfect analogy, but I think you get the picture.)

    Jake

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  • Hi Jake,

    I completely understand what you're saying, and how frustrating it is to have a phone that you're having trouble with, but aren't receiving a clearer explanation as to what the solution is.

    For troubleshooting any kind of issue, a factory reset is a common and often very effective method to get things right again.

    I mentioned the backup steps because I know that without a backup, wiping your phone can be a real drag. While I think Kies might offer some additional backup options, I wanted to make sure that a more nuts and bolts explanation was included in a thread where Andrew had mentioned a wipe as a solution.

    I understand that even with a backup, having to wipe your phone is less than ideal, however, it's an essential step that has to be completed before looking into other options -- not to mention that any replacement would itself effectively be a fully wiped device.

    If you're having any trouble with the phone, or if you would like more info on perhaps an even easier backup method or anything like that, please let us know Jake.

    I can assure you that we don't want you to be stuck with a bum phone.

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