porting
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my phone has been porting since last nite whats going on. tried to set up new account with phone for gift

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  • The dashboard states that both of my phones are active.  Neither one is working.  My old phone isn't working either.  Is there something I can do?  ATT-Ting.

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  • Hey Timothy I've created a support ticket for you.  We will be contacting you very shortly.

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  • My port is finished since last night but I still can't make/get calls or texts. What do I do?

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  • Hi DJ, you'll have to update your profile and your PRL or perform a carrier reset. The instructions on how to do so for an HTC One can be found here.

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  • my number has taken over 24 hours to port. my old phone just broke so im not even sure if my old service (virgin mobile) is still active. can i get some help? thanks! nicky

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  • Hi Nicole, I see you have an open help request with Daniel on the topic. He'll reply to you shortly.

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  • My daughter's phone has been porting for over 24 hours. Is there anything I can do to speed it up?

    Chris

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  • Hi Christopher, I see that you are getting help from Amir, he will give you all the answers you need! 

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  • Hi all!

    I just wanted to post a link to our help topic regarding ports. This is a great resource and should help answer your questions regarding number ports, how to do them and how long they can take. You can find this article here.

    If you have any questions regarding your porting status it is recommended you get in touch with customer support.

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  • Hi. I am trying to port/activate. Site says porting since last night. Can I get help too?

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  • Hi Dustin, please watch your inbox as I'll be emailing you shortly about this account-specific issue.

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