MMS not working
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I have an LG optimus s and a Samsung Transfor ultra.  Both are refurbished.  When I try to send a text message it says message sent.  However they have not been received on the other phone.  Can  you help me fix this issue?

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  • Hi Rodger,

    Just follow Andrew's steps above! They're the same.

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  • This may be a stupid question but what's supposed to happen after you dial the 3282 number? My phone dials it and a recorded message picks up saying this feature code is not valid. How do you "Touch Edit Mode"?  I've got a Galaxy Nexus.

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  • Hi James, with a Galaxy Nexus the code is slightly different. Instead of # # 3 2 8 2 #, its *#*# 3 2 8 2 #*#* .

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  • I can't find my MSL for samsung galaxy victory. It's from virgin mobile.having the same problem won't sent my mms :(

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  • Hi Rebecca,

    1) Your MSL can be found by clicking on your phone number in the Device Settings tab of your Ting account. We'll also send you an email with the MSL once your phone has been added to your Ting account.

    2) We cannot activate phones from Virgin Mobile. Same goes for Boost.

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  • So I followed the instructions to change my MMSC URL to http://mms.plspictures.com (Samsung Galaxy Nexus) but I still can't send pic messages. When I try, it just says "sending..." I don't have mobile data turned on, but I am connected to WiFi. If I turn mobile data on, they do go through, but I like to keep it off if possible. Is there any way to send MMS by WiFi only? Or do I just have to stick to emailing and facebooking them to people? Thanks!

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  • Hey Andrew, if you're having problems with sending MMS through wi-fi, can you try removing the wi-fi profile from your device and searching for it as undiscovered?

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  • How do I go about doing that Brennan? Do you just mean removing my saved WiFi profile, so that it doesn't automatically connect, then re-entering the password?

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  • @Andrew That is correct. I would remove the saved profile, reboot the device, and search for the wi-fi profile again (and re-enter your password).

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  • How about the HTC EVO refurb?

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  • Greg, I'm assuming you are having MMS issues on your HTC EVO. Follow these activation steps to ensure that you have the correct MMS URL in your phone. You can also log into your Ting account and enable picture messaging by clicking on your phone number in the Device Settings tab.

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  • I did that and all my settings were correct. HOWEVER, when in my device dashboard, I noticed under Megabytes that there's a check box that says, "Can send and receive picture and video messages." The box was unchecked. (Not sure how new the box was, but I do know that my phone's inability to send/receive picture messages occurred at least a few months after we switched to Ting.) I checked the box and restarted my phone, and my picture messaging works now.

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  • I am able to send and receive MMS over cellular data, but when I turn on Wifi they just hang and after about 5 minutes are marked unable to send.

    I have tried forgetting the wifi profile, rebooting and reattaching to no avail.

    I am using an HTC Evo 4G LTE.  I activated it this morning; however this phone has been active with Ting before earlier this year and I don't remember this being an issue before.

    Any suggestions?

    Thanks,

    Michael

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  • Of course, finally asking for help has caused thing to start working.  Thank you for any time you wasted on me!

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  • Happy to help :D

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  • Hi Michael,

    It's never a waste of time, we always want to make sure all of your services are working properly. Don't hesitate to reach out whenever you need us!

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  • can i have the instructions for transform ultra and htc evo shfit emailed to me?

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  • Hi Joseph,

    You sure can! If you need any help activating send us an e-mail at help@ting.com or give us a call at 1 855 846 4389 between 8-8ET Monday-Friday or 12-8pm ET on Saturday and Sunday. Check your e-mail momentarily, for the activation instructions.

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  • My LG Optimus Elite isn't receiving or sending MMS   :(  Instructions?

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  • Hi Mike, I've sent you an e-mail so we can get this fixed for you as soon as possible.

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  • Thanks, it just occurred to me that it may be from me having to do a factory reset.

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  • So let me make sure I have this straight . If I'm in airplane mode with wifi on I can send and recieve MMS and not incur any data charge ? I have an epic 4g touch and a sprint Gnex . Specifically I would send over wifi but the phones I'd be sending too would not be on wifi . Just their regular carriers . thanks

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  • I believe the application on your phone needs to support MMS over Wi-Fi for that to work.

    If the application works over Wi-Fi, you would not incur any data charges for this.

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  • Would this application reflect my ting number ? I was under the impression that the samsung message app did this . I'm familiar with apps where they give you another number but i'm most interested in achieving this being able to send and receive with my ting number so if anyone can expand on this i would appreciate it .

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  • Hi there Hilt,

    Sometimes MMS requires a data connection to authenticate the message sent. Some phones only need to be authenticated only once before you can use the MMS function over WiFi, other times you'll need to use data for all messages sent. But to answer the question about sending the MMS over WiFi only, the number you have assigned to the phone will indeed be sent with the message.

    I hope this helps!

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  • if you don't mind me asking this , ok , we live in a very weak signal area . so much so that to text or talk we have to go outside or sometimes stand next to a window to use the phone . I did do the authenticate as you mentioned and now can succesfully send an mms over wifi . Now if I could only figure out a way to get a text to go and come . The thing is if I include a picture it becomes an mms and can go via wifi . If I exclude the picture it stays sms and I have to go get in the signal to send it . See the delinma ? Can anyone think of a trick to get both sms and mms to take the mms route in and out over wifi short of including a picture with every text ? The person texting to you would also have to include a picture in return . Any ideas ?

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  • Hey there Hilt, There are a lot of apps available that will allow you to send text messages while connected to wifi. The only downside to this is that the recipient will usually need to use the same app. 

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  • @Hilt, have you considered getting an Airave for your home?

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  • Here's what I'm thinking . Once my phone was authenticated I can now sit in the middle of the house with no sprint signal , no sprint data signal  and send and recieve MMS to my phone number . I even have mobile data turned off . Now if a friend sends me a picture and says " hello hilt " I recieve it to my number on wifi. If My friend sends a text saying  " hi hilt "  then I don't receive the sms . So it defeats the purpose to run to a window to get a cell signal to recieve the sms . Now if every text I send and recieve has a small little built in  signature of data in then it becomes an mms and potenially we could text and mms both over wifi using our regular numbers . See where I'm heading ? It seems to me some type of hybrid text app that injected a spot of data into a text message to trip the switch and make it mms . Only thing is the other person would have to be injecting data as well for you to recieve it as mms . If this were done then a person could do all their texting and mms over wifi without having to use google voice or a different number . Somebody write us a text app that will inject a few bytes of data so it becomes mms < grin >

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  • @Mike Beeson , No Mike , I'd never heard of that . Are Ting users allowed to provision with the Airave ? Upon reading a review it apparently locks in with gps , then provisions with the nearest tower . Are you using one of these and can vouch its something a ting customer can utilize ? thanks

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