Can't send picture message on Samsung Array (data disabled)
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My son has the Samsung Array.  On ting.com, I've configured it so he has no data access, but he can send and receive picture and video messages.  However, when he tries to send a picture message, it always prompts him to enable Sprint PCS (which I think uses data, right?)

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  • Picture mail (MMS) does use data. You could set data on his phone very low with a cut off in a Dashboard Alert. 

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  • Picture messaging does use data, but we actually don't charge for that usage!

    Kirk, it sounds like your son's MMS URL is not configured correctly, if it's prompting him to connect to Sprint PCS. Please give us a call or drop us an email at help@ting.com and we'll be able to provide instructions for getting his MMS working properly!

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  • How large an image can be included in an MMS message? 

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  • Any size - well, as large as your phone can create! We don't have a limit on usage in this case.

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  • So it would be easily possible to send a few dozen 3 or 4 MB pictures every day of the month. 

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  • Hi folks, I think Katie's answer might be a bit confusing since there are two types of 'usage' at play here... let me try:

    We do not charge for each picture or video message sent. However, if you send a video or picture message over 3G/4G the data usage would still count toward your plan's usage. 

    Kirk: this might explain why your son can't send a picture message, even if you've enabled the service on your account; he still needs data access. If he's connected to a WiFi network, it should work fine though (since you can use WiFi to send picture and video messages). I've opened a help request on your behalf though, so we can follow-up with you directly and make sure everything is good for you.

    I hope this helps, sorry for any confusion!

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  • So back to my original reply. Go to the Ting Web Dashboard and enable data and then set an alert for you son's phone to disable data at some level that should allow his monthly MMS. You can change the image sizes to reduce data usage. 

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  • Thanks Zarthan. :)

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  • But I'm guessing that allowing data for picture messages (even with a cut off) will also allow him full access to the internet, which I'd rather not do.  I can live with him not having picture messages if it's the only way to prevent internet browsing, but was just hoping there was a way to allow pics w/o internet access.  Thx. 

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  • There are parental apps that can limit what apps can run, who they can call or get calls from etc. I would look into those before totally crippling the phone. Getting pictures can be a great way to keep in touch. 

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  • Ben, could you elaborate on how to do it when you say that it's possible to use wifi to send picture messages?  I had tried several times and ways to do this and had come to the conclusion that it was not possible.

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