Megabyte Usage
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If I connect to a WIFI network (ie, at home) do I still get charged for the megabytes I use during that time? Or, is it only when I have to use the Sprint network that I get charged?

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  • Hi Robbie,

    Only data usage that occurs while on the Sprint network counts as data usage on your Ting bill. When you are on WiFi, you are using that area's data connection, not Ting's!

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  • well,im having problems with that, im at home where i have wifi, my phone was set for wifi and for some reason the data i downloaded into my phone was counted as ting's when i was checking my dashboard...so I shouln't  have to pay for it,right ?

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  • Hi Carlos,

    Mobile data is only used when your phone disconnects from a WiFi network. You can also block any network data connectivity from the Dashboard, under Device Settings and uncheck "Can Access the Internet".

    Our support team is taking a look at your account and have sent you an e-mail.

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  • I may be having the same issue.   143 Mb and no idea

    So, if I "turn wireless on", then try and download an app,  during the download my piece of @##$$!! router knocks me offline, will the phone then default to the sprint network?

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  • Hey Mark,

    That is absolutely right. If you get disconnected from the WiFi network during a download, if you have Mobile Data already turned on in the phone it will automatically resume over the data network causing your data usage to go up.

    My recommendation here is to make sure that you have the data turned off in the phone's settings so if/when you get kicked off the WiFi the hypothetical download will stop as compared to continue.

    I hope this helps!

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  • Would it be best if I check "Can Access the Internet"  and turn the data off on my phone in order to save megabytes and have the flexibility to turn on data on the phone when and if needed?  Or would that still open me up to having data use charges?  I ask this because on the first night and following morning after I had my phone activated, I used 100 MB!  I did not know about the settings at that time.

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  • Hey Jennifer, that is one of the more flexible options. You can control your data usage without having to access your Ting account. Make sure to monitor mobile data and that you disable it when not in use to prevent accidental data usage. There are lots of apps available to help you monitor and easily toggle your data and wifi that may interest you. 

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  • I do think that's the best plan, Jennifer.  We have two phones on Ting, and we are in wi-fi networks almost all the time when we're around where we live, so we really don't need it.  I keep it disabled on my Ting dashboard to keep it at $0 for most months.  But then any time we are going to travel or go out of town, I enable it on the Ting site and just use a widget on my phone's desktop to switch it on and off as I need it to make sure nothing accidental happens.

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  • Rocky,

    Whenever you update the dashboard settings, be sure to update the Profile on the phone so it has the correct settings from the network. Updating the PRL is a good idea too.

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  • Bruce, why would I need to do that?  I think blocking or unblocking data in the dashboard causes data to be blocked from getting to my phone from their end, regardless of how the profile or PRL is on my phone.

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  • The phone needs to know whether the network would accept data. It is usually a good idea to update the Profile after changing network device settings, AFAIK. Updating the PRL would make sure the phone has the latest tower & roaming information.

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