HTC Evo 4g says activated, but no service
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I recently brought an HTC Evo 4g over to Ting, and I attempted to activate it yesterday by porting a number. I received the email last night saying the number was ported and the phone activated, but I still am not receiving service on the phone.  When I try to do a PRL update, I get the error:

"PRL could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code 1012."

I'm desperate for help!  I'm heading out of town tomorrow and need the phone in working order.

Much thanks for any assistance.

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  • Nevermind, got this figured out. I think it was because the username/identity on the phone still belonged to a family member who gave me the phone. For anyone else who may run into this issue, here's what I did to resolve the problem (ref http://support.sprint.com/support/article/Program_your_HTC_EVO_4G/case-wh164052-20100527-140331)

    Open the phone dial pad and press ##72786#

    It will ask you for a password, use the MSL code that Ting is so kind to offer when you BYOD.

    Tap OK

    Press Menu, then tap Reset

    When Reset Default? message appears, tap OK

    Phone will clear previous internal programming information and turn off then back on

    At this point the Hands Free Activation automatically starts (give it 30 seconds) and then it will update the username and do the PRL update.

    Everything worked after that!

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  • @Bindi I'm happy to see you found the carrier settings reset code. This will solve many activation issues as long as you are on a Sprint device and the MSL hasn't been changed by a previous user.

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  • Thanks for the solution!  I had the exact same problem and this fixed it for me.

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  • Thanks for the help. I had to scroll down to "If all other programming methods have failed" but this pointed me in the right direction.

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  • Not sure if I am getting the same error message, but when I try to make a call on my HTC EVO 4G it says my account could not be verified.  If need to do this, where do I get MSL code?

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  • I know I already helped you with this over email, but you should have had the MSL for the phones you've BYOD'd emailed to you after they've been activated on our network. If you didn't get them and still need them, please do let us know.

    When you buy a phone directly from us, you'd need us to give you the MSL over the phone or email though, for future reference.

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  • It does not ask me for a password (or MSL) on my HTC 4G LTE but does reboot the device. When it restarts it says hands free activation.... "connecting to network" and then Rety: 1 of 5 "press activate if you are not working with a representative to set up this phone" well if I press that then it spins at a loading screen for ETERNITY. I have no idea what's going on here.... One time it did say "network is not avaiable"

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  • Hi there Terry,

    Sorry to hear about this. Are you in a strong service zone? We need to see at least 3 bars of service for the Handsfree activation to take. You also need to make sure you are not connected to WiFi when doing this or else it will also fail. Please try again and failing that get in touch with the customer service team by email (help@ting.com) or calling (1-855-846-4389).

    All the best!

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  • After doing the carrier wipe the hands free activation tries contacting the network for several minutes and then tells me that it cannot be completed and to try again using the "update profile" action. The error code is 1012.

    When I try to update the profile I get the same result.

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  • Also, I've tried this with wifi and over the wireless network.

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  • Hi Nathaniel, 

    You should try to manually program your device (You can find the values needed for these steps under device settings on your ting account): 

     

    1. Open dial pad and enter: # #<MSL>#

    2. Tap Menu 3. Tap "Edit" 4. Enter <10-digit MDN> 

    3. Tap OK 6. Enter <10-digit MSID> (Also called MIN)

    4. Tap OK / DONE If phone does not reboot, reboot it now. Update Profile after device reboots. 

     

    Look for a follow up email from a member of our support team who will make sure that you are up and running 

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