If I select XS for all 3 options, what are the rates for each?
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Is there a price break for selecting a rate plan.  If I select 0 (xs) for each, how much will minutes, mb's and texts be? 

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  • The rates for "beyond XXL" are listed. Is this applicable to what we'd be charged if we select XS?

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  • Hi Justin,

    With Ting you are charged upfront for the plan you select and from there based on your usage we will either credit or charge you depending if you use more of less than you intended. 

    If you choose our all XS plan the only charge you will see upfront is the $6 for the active device since our XS plans are all listed at $0. The during the month based on your usage we will bump you up to the plan that matches the amount of each service you used. So lets say you use 500 minutes you would then be moved from the XS to the M for that billing period. 

    So if you select all XS the cost for your plan will be seen at the end of your billing period and is based on how much of each service you use during that time and there is no extra cost for being bumped up from one plan to the next.

    If you also wanted to manage your usage and make sure you're not using more than you intended you can also set up Alerts in your Ting account so that you can be notified when you reach a certain amount of usage that you choose.

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  • The additional rates for messages, minutes and megabytes are only applicable beyond the XXL. For anything below this you will just be bumped either up or down between plans meaning if you go over the S plan you're moved to the M plan and not charged per individual messages, minutes or megabytes.

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  • So, if I select XS for, say, minutes and use only one minute, I would be charged $3, right?

    If that is the case, why would anyone select anything but XS?

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  • If you are used to a fixed amount from a previous carrier and know roughly how much you use, it can be useful to select the individual buckets for budgeting. If you signed up for an M plan with 500 minutes and only used 1 minute you would be credited $6 dollars ($9 - $3). 

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  • It sounds like you all are saying that regardless of which category one selects, their bill is based on the category their use fell into.  If that is the case, charges have nothing to do with the categories one selects, right?  

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  • That is exactly right. 

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  • Ting will charge in advance the $6 per-device fee, plus anything you choose for a plan (which leads to potential credit on the next bill). If you choose all-XS, the usage billing is entirely afterward, same as postpaid (though the per-device fee remains in advance).

    So yes, there is no difference in ultimate charge amounts, but there is a difference on when you're charged.

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  • You're absolutely right Larry.

    The biggest difference selecting a plan makes is what you're billed for in advance, compared to what you're billed for after the month's usage.

    In the end though, you'll be billed exactly the same regardless of what plans you've selected.

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  • Feedback for Ting -- I get it now, but did not at first.  There may be others like me who assume the plan we select is relevant to what we will be charged and therefore spend time choosing it.  Perhaps your UI could make it clearer that the plan selector is only a tool to be used when deciding whether to become a Ting customer, but has no bearing on your actual charge.

    I may be extra lame, but I also made an incorrect assumption after hearing your ad on TWIT -- maybe I was not paying attention well enough or was doing some wishful thinking, but I "heard" that customers were only billed for what they used and assumed that meant the bills were prorated within categories.  It sounded too good to be true, and I guess it was.  

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  • There is a video. Compare your current bill with Ting using the Savings calculator.  https://ting.com/calculator The savings are even greater if you have multiple phones on the same account since they all share same buckets. 

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  • Thanks for the feedback Larry!

    We definitely want our plans and billing to be as clear as possible while at the same time still drawing out the strengths of our billing. While on the one hand, I think the current plan/billing description is pretty clear, on the other, I can see how it could be clearer.

    Thanks again!

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