Biggest hurdle in switching to Ting...
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So it's not quite insurance that concerns me, but the way insurance is used my the Big Boys does ease the process. From half a dozen Palm devices to multiple Blackberrys to HTC's Hero and Evo phones, I've yet to have one that I didn't end up replacing for charging port issues or some other device failure. With Sprint, I walk into the store, they look at it, fix it if they can, and if not they replace my phone in a cpl days, leaving me with my device until I have the new one... I fear such device failures that would require me to deal directly with the manufacturer, mailing my phone off until they get around to replacing it or fixing it (or not), all while I activate some old crap phone I have lying around to hold me over, and all on my dime, for their device issues. Can Ting help me overcome these fears? Or are they unfounded or outdated? I want to be convinced!

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  • With Ting the responsibility for the care of the device resides on the user. Ting is a service company, they do not deal in phones more than they have to. I would suggest a SquareTrade warranty or something similar. There are also several posts in the forums here that have suggestions for how to deal with such a risk.

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  • Thanks for the thoughts Curtis, I do appreciate the response, but I'm referring to warranty issues, not care or mishap or other things covered by insurance like SquareTrade. The big carriers manage these warranty issues like insurance issues (without the deductible), and it honestly makes me a bit nervous to have to deal with the mfgr. Has no one had to deal with such things? Maybe I've just got bad luck with the phones I've had, but I'm on my third replacement with my Evo now, one for a charging port that just stopped working, and one for random lights that started working intermittently and inappropriately. These were quick fixes through Sprint, and I'm just trying to understand what that experience would be with Ting. If it's all on me, I guess I'd have had to send the phone to HTC, wherever that is, and deal with their customer svc, etc. And that's fine, I get that that's not what Ting does, but this is a community forum, and I hoped to hear from others that may have dealt with such issues. When I looked around I found the insurance recommendations, but nothing on this. Any thoughts or experiences would be most welcome and helpful; I'd like to switch to Ting soon.

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  • Ting will handle warranty issues, but since they have no physical retail presence, you would have to ship stuff. They're pretty good about doing their best to resolve problems, but don't have a set policy (that they've given) on things like advance replacement.

    (Un)fortunately I've never had to do a warranty claim, so that's all I've got. You might browse through threads about the Marquee, the refurbished ones have had quite a bit of issues, and you'll see reports from others on how Ting handled that.

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  • Trevor is correct Joel. Our new phones come with a standard 1-year manufacturers warranty (and our refurbished phones come with a 30 day warranty), but we handle the warranty, with you sending a device back to us if it needs repair and we send you a replacement rather than the original back. As far as any other concerns you might have, please let us know if there's anything you need us to clarify.

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  • @Joel, if you think you are destined for more phone failures, I suggest you run some numbers on Ting's saving calculator.  You will probably save enough the first month to buy a second cheap back up Ting phone. I am saving between $60 - $70 per month (on two phones).  You can just hang on to it and if you need it, you can activate it, move your number over and use Google to transfer all your contacts over until you get your primary phone replaced/repaired.  Pretty simple and cheap. (No Ting activation charge either) 

    I haven't really had an issue with a defective phone, so I wasn't that worried about it.

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  • Trevor, Andrew, Mike,Excellent! Many thanks! Ting handling the warranty issues, combined with the spare Ting phone will alleviate the worry (and hopefully it will never be necessary!) I assume I can have the spare phone inactive but ready, and that there are no fees for switching activation to other Ting phones... am I right on this?

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  • Andrew,

    I have a question regarding the warranty on new Ting devices. Is the warranty transferable? I recently sold a Ting phone (HTC Detail) that was purchased last June to my daughter-in-law and she has activated it on Ting.

    Has the balance of the new warranty transferred to her now, or is it just lost?

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  • Yes, phones can be swapped or activated/deactivated with no fees.  For doing a phone swap on an existing Ting phone number, you will need to contact Ting to have that done; it's not something that is set up to do yourself through the dashboard of your account.

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  • Joel: You are correct, there's no charge, though we would need the original phone back for repair after you receive the replacement or we'd have to charge for the replacement.

    Bruce: Yes, it carries over.

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  • I suppose if I bought a refirb as a backup/spare and didn't activate it,  I really wouldn't know if it actually worked until I needed it. 

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  • @Mike, you could BYOD the phone and activate it with a new number to test. You could then deactivate it and it should be ready as a backup. It would cost you an extra device fee while testing, though.

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  • The per-device fee is prorated, so it'd cost you around $0.20 per day to test a backup.

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