Unable to set "disable/until" feature
Answered

I received my phone today and am excited about this service.  I set up an alert, but don't seem to have the option to disable any features if it goes over my limit.  When I click on DISABLE, I only see an up and down arrow, no options, nor are there options under "until".  Any advice?

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  • @Beth

    Welcome to Ting.

    Within the Alert setup click on My Account and select the phone number. 

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  • I did that.  I selected the phone number and did what I stated above.   It does show an alert for when I reach the limit I established, but there was not the option to disable.   Well, there is the option, but when I click on it, I get up/down arrows and when I click on UNTIL there are no options under that.   

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  • There may be a browser issue if it doesn't look like the image.  I would close and re open the browser. Try another browser. Clear the cache. Try another computer. 

    Just some simple suggestions. The image I posted is what it should look like.

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  • Thank you for the attachment.  What I see on my computer is set up differently than the pic you attached. I'll try later on a different computer.  I have another unrelated question.  I got my phone today from Ting, a refurb Transform Ultra.  It shows the previous owners name on the caller ID.  I'd call Ting, but can't do that til Monday.  Any idea how to remove it and put my own name?

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  • The caller ID will need Ting support help. This has been discussed before and as far as I remember Ting only forwards numbers, no names. The name comes from the called party carrier. Ting support may be able to help with getting the information cleansed.

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  • Hi Beth,

    I've replied to your email about the caller ID issue. Please get back to me when you can.

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  • I just replied to your email.  Thank you!

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  • @Rob

    Can you please add a little more detail about the issue in general and what the cause is.

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  • I just tried to get a google voice number, but there are none available in my area code!  Are there other Voip apps that don't require google voice?  I'm not sure how I feel about having a number that is not in our area code.

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  • Since most people now have unlimited long distance calling it doesn't make much difference. Use any number to test with. Create a new google account is you want to save a primary account for a "local" number. You can port your cell number to GV for $20 then it doesn't matter what number your Ting phone has.

    You can use the Vonage mobile App. If it has wifi available I believe it uses wifi. It uses you call phone number. It only does outbound.     

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  • For Google Voice numbers, wait a day and check again. Though there are some areas they don't do, most areas they cycle through rapidly.

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  • @Zarthan

    My understanding is that Sprint doesn't push out a name, only a number. Some carriers and networks, however, utilize third-party services to retrieve names that are associated with numbers calling into them.

    My explanation may not be perfect, and there's likely greater nuance here than I've presented, but that's the gist of it.

    In the event an incorrect name is coming up, we can notify Sprint who then notify someone in a position to modify the info in that/those third-party database(s). (I don't know if there's more than one.)

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  • Thanks Rob. 

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  • Thanks Rob. 

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  • @Rob, perhaps Ting should do something like Kajeet when assigning a new number. They automatically set the caller ID to "Cell Phone XX"where XX is the state abbreviation, for example, "VA" for Virginia. It is generic and you are sure any old data is cleared. On at least one occasion when I got a new Ting number for testing, I noticed old Caller ID information. This issue may be larger than an occasional complaint suggests.

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  • That's a great idea Bruce, but it's not something we'll be able to do. At least not right now.

    All of the info is correct with us and with Sprint, but it's the other companies that have it wrong. 

    Currently, there is no way for us to automatically update these other companies. The only option we've got is to handle these as one-offs.

    I wish I had something else I could tell you, but this is where we are.

    I expect it'd be different if we were talking about one centralized location where all of this info is stored, like a phone book. But my understanding is that it's quite a bit more fragmented than that.

    While something of an aside, I've got a great book to suggest to you guys if you're interested. It talks a lot about the pros and cons of monopoly vs. decentralized competitive industry and I can see how a situation like this seems to apply.

    Cheers

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  • Oh, and of course, please note that the book suggestion is mine and mine alone and in no way (necessarily) reflects the opinions of Ting.

    Thanks.

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  • Rob,

    It is curious that another Sprint MVNO (Kajeet) can have caller ID set & assign local numbers is areas that Ting cannot.They have not yet figured out how to get MMS working on BYOD yet, though.

    Something is amiss when Ting's competitors can do things that Ting says they cannot do.

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  • I'll look into it for you again Bruce, and see if I can find anything. 

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  • Hey Bruce,

    Quick question: do you know for sure that no Kajeet customers never have a problem with their caller ID showing the wrong name? Is that something that can be verified?

    I ask because for me to look into this and if we really want a shot at getting this addressed, I'm going to need as much info as I can get. If Kajeet is our point of reference, It'd be super helpful for me to know as much about Kajeet and their caller ID and what differentiates it from our's as possible.

    Whatever you can tell me would be appreciated.

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  • My caller ID issue was resolved very quickly.  Thank you!

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  • Rob,

    I know for sure, the two numbers I got from Kajeet, several years apart both had the caller ID set up this way. I think I got the most recent number in November last year.I actually ot the number from them because Ting cannot get me a local number. Taylor emailed me off-list, about the local number issue, but has not responded to my email.

    For your reference, the two number are 434-221-1678 and 434-382-9457, both on my Ting account. The third number on m account was acquired through other means.

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  • Rob,

    A quick Google search turns up this link about how to change your Sprint caller ID. http://support.sprint.com/support/article/Change_your_caller_ID_name/case-wh164052-20100907-100931

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  • That link is VERY interesting Bruce. Thanks.

    We'll look into whether we can offer a similar feature.

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