any way possible to use kyocera torque on ting?
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i'm not sure where to ask this, but i am hoping for more clarification.  i sent a support ticket and was told this phone was not on the whitelist.

i don't know much about ting, but i think i read you can sometimes use phones not on the whitelist?  but its like try at your own risk?  so if i bought the phone would there be any chance for it to work at all?

  the reason why i am interested in this specific phone is because of the piezoelectric transducer. my dad is hard of hearing, and i think this phone would actually be something he could use.  most regular cell phones are difficult for him to use b/c of his hearing loss.

push to talk does not need to work.  it is inconsequential.  the main important aspect is the piezoelectric technology, which as far as i know, is  the only phone in the USA that offers such technology, and would seem to be the best option currently out there for people  that are hearing impaired.

 

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  • Hi Clint - the way it works is we have a whitelist of all devices that could potentially be brought to Ting, and then a subset of those devices is "officially supported", meaning we've got full instructions on how to program the device after activation, and confirmation that all features work as expected. You can bring over something that's not "officially supported", but only if it's on the whitelist.

    Unfortunately, Sprint has removed all push-to-talk devices from the whitelist, including the Kyocera Torque. It's not just that PTT functionality doesn't work, but that these devices continually attempt (and fail) to activate PTT services, which impacts network performance.

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  • i see. thanks for the reply.  i'm guessing its something hardware related to these phones?  and probably no way to deactivate the push to talk feature and just allow it to be used as a regular phone? i know its a long shot but figured i'd ask :)

     

     

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  • Hey Clint,

    No, there isn't any way to bring push to talk devices to us, even with the feature disabled. The issue has to do with the model itself being ineligible. Sorry about that.

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  • hey there, i see on the blog you will soon have the Kyocera DuraXT, which is another ptt device.  would that maybe lend hope to possibly having other ptt devices on ting? like the torque perhaps?  :)

     

    also, i'm curious about 2 other phones the kyrocera hydro xtrm, and kyrocera hydro edge. these are new phones that just came out.  i think one is going to be available on Boost and another on US cellular.  Both the xtrm and edge, along with the torque use the same kind of piezoelectric transducer but it doesn't appear to be marketed very much. here is a link with more info http://www.kyocerasmartphones.com/hydro-family/  (they renamed it "smart sonic receiver" )

    i think it would be pretty nice if you guys could have some of these phones.  there might be a small percentage, but imagine a few would do online searches for cell phones and with mild hearing loss and might come across ting and a possible solution.  or if advertised correctly, might helps capture more elderly customers...  if they knew the benefits of phones with piezoelectric transducers... which is what i think separates them from every other smart phone.   there might be a whole untapped segment of the population just waiting for something like this if it was marketed in the right way.    

     

      

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  • We've been able to sell certain PTT phones because they've been configured specifically to be usable with us, with the PTT features disabled. As for bringing outside PTT devices in, that still isn't going to be possible.

    Thanks for the suggestions on the Kyocera phones.

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  • You say that you can sell the Kyocera DuraXT because it can be specially configured to disable the PTT.  Does this mean that the DuraXT is still not eligible for BYOD, or can anyone's model be configured?

    Thanks.

    ---H

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  • Hi Hillel, thanks for the question. Even though we can sell the Kyocera DuraXT, it still isn't eligible for our BYOD program. We've been able to sell certain Push To Talk phones because they've been configured specifically to be used with us, with Push To Talk disabled.

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  • Maybe this answer changed? I was prepared to use an ESN from one of my backup phones to get the torque to work. I figured I would give online activation through the normal ting.com process a shot and it worked first try. Even 4G. So far everything on my kyocera torque works just fine except for receiving mms. I tested, sent and received mms within the first hour of activation and it worked but now, nothing. I'll keep tinkering. I really like the idea of the torque and will probably upgrade to the newer kyocera that is rugged if it will work on Ting. Now I can rock out to loud tunes in the shower while streaming!

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  • I forgot to mention.... the PTT feature does not work, nor will I attempt to use it with an app, not really my thing, but I understand lots of people like this feature.

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  • Hey Justin. The Kyocera Torque isn't officially supported, but we've been hearing reports that some customers were able to activate them. If your device passed the ESN check, you're more than welcome to try. Keep in mind we can't guarantee activation will go through smoothly, and some features might not work.

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  • I have been using the kyocera torque for a month now on ting. It works great. I am hearing impaired and this is by far the best phone for those with hearing problems. It may not be supported but it sure works well. the PTT button is used for the flashlight.

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