HTC One and Sprint crapware
Answered

Hello Ting,

I am planning to pre-order the One as soon as it is possible, but I have a question: will the version of the One you offer loaded with Sprint branding and crapware? If yes, can I BYOD if I buy the one on the HTC web store ?

Thanks for the amazing service !
Xavier

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  • I expect that one purchased from Ting will have all the Sprint "goodness". :(

    I just received a Phone Connect 2 and it had all the Sprint documentation with it. Ting added a card directing me to Ting;s activation URL. Other wise it looks like straight Sprint.

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  • Hi Xavier,

    The version of the One that we sell will be the same as the Sprint version, including the same Sprint apps and software.

    If you're looking to get away from that software, the only way I know of is to change the OS on the phone.

    If you buy the phone from HTC directly, you likely won't be able to activate it with us.

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  • Rob, any word on when the HTC One will be available and if it will have the unlocked GSM sim and what that means? The week's come and gone. I'm getting fidgety. :)

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  • No word yet Cat.

    It shouldn't be much longer.

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  • I just bought this HTC ONE from Amazon...  http://www.amazon.com/HTC-One-Android-Silver-Sprint/dp/B00C6OMGBE/ref=sr_1_7?ie=UTF8&qid=1367685620&sr=8-7&keywords=HTC+One

    HTC One 4G Android Phone, Silver (Sprint)

    but THEN found out about Ting.  Will this phone work with your network?

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  • We've been able to successfully bring a couple over, although so far it's required us to do it manually (we're working on a process to make it automatic though), so give us a call or email if you buy it.

    [Update: May 22, 2013 - Just as a heads up, we're no longer able to bring HTC One (or Samsung Galaxy S4) phones that were purchased from Sprint over to Ting due to certain hardcoded settings in the phone that would diminish the abilities of the phone with us. If you've already brought one over successfully then your phone should continue to work, but new devices can't be brought over currently. We're looking into whether we can get this resolved, but at this time you won't be able to BYOD them.]

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  • I somehow missed the part where you said "I just bought this." :) If you're looking to bring it over this weekend, let me know. Otherwise, give us a call on Monday.

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  • Thank you!  I bought it Friday so I should get it Tuesday or Wednesday.  I will call when I get it. Thanks again!

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  • OK.  So, I got my phone Tuesday but didn't have a chance to call TING until today (Thursday 5-9-13).  The TING rep (Sam) attempted to activate the phone.  Sam asked for the DEC # - which I provided - then told me promptly that I needed to call SPRINT to have the DEC number released.  That I needed to do a MVNO (whatever that is) and that she (TING) could activate the phone only AFTER I did this...

    So I called Sprint, gave them my DEC number and Sprint told me that a) they had NO idea what a MVNO was and that 2) the DEC # was not in their system and THUS there was nothing to release.  Not trusting Spring, because I first got someone in Sprint sales, in India after mind you, - I was then transferred to Sprint Technical support and got two (2) Reps who spoke to me in half English and half Ebonics.

    After 20 minutes of painful interaction it became abundantly clear to me that these Sprint Reps had NO IDEA what I was talking about and I decided to call back to TING.

    The NEW TING rep was able to look up my previous call to Sam Coulombe using the Reference Number #99149 and quickly assessed that Sam Coulombe didn't know what she was talking about.  And that all TING needed was my DEC # and my ICC ID #.  I provided them and she began the activation process (which she said would be rather long).

    OK, so here I am writing this as I am on hold with TING rep Kim... SHE'S DOING AN AWESOME JOB BTW...phone activated and she's porting the number old phone number now.  

    Setting up the account...now there's a problem with porting the old number.  She can't port it over, she doesn't know why. She think it has to do with my old number being a (908) area code and she can only assign (732) or (848)...WTF?  Why does area code even matter?  If you can port an old number, you can port an old number ... when did it become area code specific?  OK, no problem.  Being flexible here, she's assigning me a temporary number and will attempt to address the port later.  

    I've been dealing with this for over an hour and I can feel my stamina waning...strength flowing out...dying slowly. 1 hour 30+ minutes (not counting the time with sprint!).

    Temporary number CANCELLED!  Old number ported... whew.  I'm exhausted.

    Alrighty then, I guess it worked.  Bit of an adventure, bit stressful, but ultimately it worked so I can't complain.

    Just got an email from her....she was great!  But I need a nap now, so thanks again & bye.

    Kim(Ting Help & Support)

    May 09 14:08 (EDT)

    Hey Todd,

    It was really nice talking to you today!

    Here is a quick summary of the actions we took over the phone:

    • Created a proper Ting account for you
    • Added the HTC One device on your account
    • Began a porting process for you
    • When your number ports over, go into your phone, Settings --> System Updates --> Update PRL or/and Profile
    • Reboot phone

    Please let me know if you have any other questions. I am going to set this ticket to 'pending'. If not touched, the ticket will auto-close in 3 days. If it closes and you need to contact me, please feel free to re-open the ticket.

    All the best,

    Kim 

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  • Kim rocks!

    She answered a support email on a Sunday to check on my last number port.

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  • So how is it? Ordered mine as soon it was available last week, and the wait is killing me :)

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  • Let me start by saying that cell & now smart phones are like a necessary evil.  I hate the fact that society has become so dependent upon these as they'd rather text a person than, dare I say, have a face to face conversation...it's the collapse of the human race, the herald of the end times I say.  With that said...

    Holy Cow!

    It's really awesome.  I've never seen anything like it.

    My last cell phone (LG VS700) was one Verizon paid me $150 to carry (phone was free, $100 credit and $50 rebate) than for 2 years they billed me $100+ a month (though the service was very good - but you pay through the arse for it) making that money back 20 fold.

    So I'm going from this ...  http://www.lg.com/us/cell-phones/lg-VS700-enlighten to the HTC One.

    Ever seen that Disney movie The Black Hole ... it's like going from Bob (the beat up one) to Vincent & Maximilian's love child.

    http://www.originalprop.com/blog/wp-content/uploads/2009/07/San-Diego-Comic-Con-Original-Disney-Black-Hole-Props-01-x1200.JPG

    I think I could send this think to work and stay home and collect the pay checks.

    I think it does everything but make Ice Cream but if I want that too all I need to do is drop another $50 for the correct HTC attachment.

    It's gorgeous, more like a work of art, than a piece of utility.

    It's light. Very very light.  I'm afraid to drop it...ever! But also feels solid in your hand.

    It's incredibly ... thin!  This was the most shocking thing to me...my brother once said, "I'll never buy anything but Apple products, ever again."

    Dick!  First, apple uses slave labor, (he's been rubbing the iPhone (2, 3, 4) in my face forever); second, Apple is WAY over-priced & over-hyped.

    The HTC One makes the iPhone look like crap.

    Oh, Doug...why are you carrying that BRICK in your pocket! Hahaha! Can't wait...!!!!

    They could release this in 5 years and I think it would still look cutting edge.

    For example...the One doesn't "do" weather... it does Atmosphere as it animates the clouds based upon current weather conditions through a screen so large and clear, you "think you're flying."  Those are my friends words as I showed her the weather app after I set it up. 

    It actually made me a little motion sick staring at it for too long. One can make that your wallpaper but I chose the "lava lamp" feature.

    It's insane.

    Decadent capitalism at it's finest or perhaps worst; I guess it depends upon one's point of view.

    I have to transfer my apps, contacts and whatnot so I'm just learning it's features but I was immediately able to program it to control all the cable boxes in the house, the main HDTV and provide a full listing and recommendations of everything on and what I like - it's Universal Remote Control. WTF? Why would I need this?  Yes! at the Bar I can take over the TV! FU fat sweaty guy hoarding all the peanuts! We are NOT watching the Jets!

    Using the HTC One I watched baseball & Family Guy bit of news too... 

    Oh, it make phone calls too.  Reception was crystal clear but I live in a 3G/4G area with good reception ... haven't tried it on the road yet.

    Connection to the WiFi was a snap, detection immediate ... in fact it detected more local networks than my Win8 laptop.

    Picking news and interests was a snap; Reuters, Associated Press, Vice ... no USA Today, I think but  I DON'T CARE! I hate USA Today .. it has Huffington Post and did I say ... VICE.  Picked up the Tech feeds and MLB...setup Google Play, Web Browsing ...

    I don't know...I was actually getting a bit overwhelmed so I put it down and watched a movie, Jack Reacher, not bad...not great but not bad.

    Anywhoo, that's the low down to this point.

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  • Todd,

    I thoroughly enjoyed your comment above. It helped me quite a bit. Also very funny...I can just see fat guy in bar.....Enjoy your day and your new One!

    Regards

    Sue

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  • Does this mean the Sprint version of the HTC One I ordered from ebay 'can' work even though it's not currently on the white list? I mistakenly thought Ting could support the Sprint version of the HTC One, turns out they only support "their" version off this site. It was not very clear on the site and I wish I had known this before I bought the Sprint HTC One. I'm hoping you guys have support for this soon... or can I just call and something can be done?? Only reason I buy this phone full price was to use with Ting...

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  • Katie,

    As Andrew's update on May 22 says above, the phone will not function properly if brought over to Ting.

    They want to figure out how to resolve this issue before allowing BYOD for this phone.

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  • Katie,

    It means the SPRINT Version of the HTC One - WORKS FINE!

    I bought the Sprint Version of the HTC One and it WORKS FINE! I bought mine on Amazon.com.

    Is it a pain in the ass? Yes.

    Will it take an hour or more? Yes.

    Can you port your OLD number over? Yes.

    Should you ask for *Kim *(Ting Help & Support)? Yes! As she seems to know what she's doing!

    What's needed on your end to make this happen?  All that TING needed was my DEC # and my ICC ID # (credit card too).

    Where do you find a DEC #?  On the back of the phone!

    Where do you find a ICC ID#? It comes on a little piece of white paper in the box.

    Where do you find a credit card?  Come on now...

    Is Bruce Osborne confusing the issue?  Me thinks, perhaps!

    AGAIN!

    HTC One (Sprint Version) - New and never used with existing Sprint service - WORKS FINE!

    Excellent in fact; moreover, I couldn't be happier with BOTH the phone and TING's service.  I hope to remain a TING customer for a long while!

    • Cheers!
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  • Thank you Todd, I really hope that is the case! I spent quite a time trying to get a good deal on this phone from ebay... only to realize not much later "WHAT?!! I can only use Ting's version of HTC One? But.. but... the site says they can use Sprint phones... and they have the HTC One for sale..." 

    Well, my phone is on it's way over to me, I should be getting it on Tuesday.  I don't mind if it's a pain in the ass, as long as it can be done! I assume the phone doesn't need to be 'unlocked' or whatnot and good to go right out of the box as long as I call Ting to have them configure it for me? Ahh.. I really hope they can make it work!! I did not go through all this trouble to buy this phone without contract for it to turn out like this! I am on the Sprint network right now with my crappy Nexus S but looking to switch ASAP! 

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  • New HTC One (Sprint compatible). Never used on the Sprint network? Has a DEC# and and ICC ID# in an unopened box?

    Don't know why it won't? It worked for me!

    Best of luck!

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  • Hello,

    After the release of the HTC One and its availability on our site we did offer the option to BYOD in order to test and see if this device could be supported with Ting at this time. However this device was never added to our fully supported list. After attempting to bring over the HTC One devices and the S4, although we had some success, we did find that there were network issues that were stopping the devices from being used successfully on our network. Since we haven't worked out all the kinks with these devices at this time we are not able to bring them  until we are able to resolve the network errors we're encountering but we hope to be able to be able to bring these devices over to Ting in the near future.

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  • 1) Curious to know exactly what those ....

    "network issues that were stopping the devices from being used successfully on our network" ... are or were?

    2) I guess one could by it from TING  https://ting.com/devices/buy/htc-one though, expect to pay full price, with a 3 week wait.

    Unless of course this includes the ones sold by TING, thought that wouldn't make sense, would it?

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  • @Todd,

    The network issues were mostly to do with hardwired settings, such as MMS and some data functionalities. Sprint has rescinded the capability to port the devices to us (so without permission, we're not even allowed to bring the devices over!).

    Right now, the only option for using an HTC One or a SGS4 would be to buy it through us at https://ting.com/devices - sorry for any inconvenience! We'll post any updates as we get them.

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  • "Sprint has rescinded the capability to port the devices to us (so without permission, we're not even allowed to bring the devices over!)"

    WOW! Wonder if this has to do with people gobbling up Sprint "designated" HTC One's and then going to TING and NOT Sprint.

    Which, if anybody knew about TING, would be the totally logical thing to do...

    Bastards maintaining their competitive advantage NOT by offering better service but by restricting access to the latest hardware.

    The solution doesn't lie in the technology but the boardroom but I guess, if I can buy them from you that makes no never mind, though I'm sure it's going to cost the consumer a lot more - as TING's hardware prices aren't the best.

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  • To be fair, though, there were a lot of technological inconsistencies and for the time being (at least), we'd prefer people have full functionality on any device brought to Ting. That's why, until further notice, the capability to bring the devices to Ting has been stymied - not from a sale perspective, but because we want our customers to be happy with their devices AND their service!

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  • I agree. That said, everything works on mind, voice, text, data... it should stay that way? Right?

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  • As long as everything works for you now, it will continue to do so! We just can't add new S4s or HTC Ones right now.

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  • It's a shame really because I just brought someone over to TING (my Dad) - he didn't want to drop HTC One $$$ or have a need for that level of sophistication in a smart phone (calls and a few text - rarely) - he mostly talks on the phone - and since he was "many moons" ... month to month on Verizon ... I bought him the LG Optimus Elite (for Father's Day) which with the discount came out to $168 or there-about - it should be plenty of phone for him...but he is the exception!

    I have 4 or 5 other people in my circle who are almost done on their contacts with Verizon (1 is At&t) and are ready to jump ship.  I want referrals on them all but these are HTC One or Galaxy S4 people. Moreover, I don't know if they're dropping $550+ on a new cell phone. They're getting theirs on eBay or wherever they're getting a deal. The ability to use those phones might affect their decision to go to TING.

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  • Anywhoo... thanks for the clarification, Katie.... I'll tell them to hold fast or look into a phone directly from TING.

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  • No worries, Todd! I'm sorry about the inconvenience (but I'm glad that your dad likes his phone!). We'll keep you updated with any news from Sprint - promise.

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  • Well I didn't give it to him yet, we ordered it directly from TING and it should be here in a week, then we're wrapping it up for Fathers Day.  I hope he likes it, cause he's had the same phone for like 10 years now ... but if I did get him an HTC One - I'd have to get it for LG Optimus prices ... but I hear you, thanks.

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  • Well Todd, if it turns out that he doesn't like it after all, get in touch with us right away and we'll hook you up with another phone! (1-855-846-4389/help@ting.com)

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