HTC One and Sprint crapware
Answered

Hello Ting,

I am planning to pre-order the One as soon as it is possible, but I have a question: will the version of the One you offer loaded with Sprint branding and crapware? If yes, can I BYOD if I buy the one on the HTC web store ?

Thanks for the amazing service !
Xavier

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  • I wish there was a way I could trade my Sprint HTC one for the Ting version! I'm getting the phone tomorrow and I'm not really sure what to do with it for the time being. My contract for Sprint has ended, but their monthly rate is still a lot higher than I'd like to pay. I suppose I could go ahead and switch to Ting on my Nexus S and wait a while and hopefully support for Sprint HTC will come soon. The website should also be a little more clear in that ONLY the Ting's version of HTC One/S4 will work with Ting. I probably would have held off on buying this phone if I had known it wouldn't work... or at least ordered the Ting's version instead and wait 2-3 weeks... ugh. I guess worst comes to worst I could always resell this phone but that is more work for me. 

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  • @Katie,

    We're not sure if/when we'll get support for Sprint HTC Ones. Can you return it to the store?

    When starting the Bring Your Own Device process (https://ting.com/devices/bring), we provide a link to the White List (and neither the HTC One nor the SGS4 have ever been on it). It was only recently that we found out these Sprint devices officially will not work on Ting - any updates will be on our blog at https://ting.com/blog!

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  • I'm not saying the HTC One was ever on the white list, but I AM saying that in regards to that, Ting should definitely be more clear on the fact that ONLY the Ting's version of HTC One will work with Ting, and not "any Sprint phone". The fact that the HTC One is being sold here on Ting could mislead a lot of people (including myself) to thinking that Sprint's HTC One would work fine. Obviously, I really don't see why it wouldn't work unless it was stated specifically that the Ting's version is DIFFERENT from the Sprint version and that is the ONLY version that does indeed work at the moment. It is a pretty simple mistake/assumption that I can see many others making unless they dug a little deeper, which is what I should have done, but I just assumed that Sprint's HTC One would be fine to work here. If I could return my phone to the store, then it wouldn't be a big issue, but since I bought on ebay and the seller does not accept refunds, I will have to sell it myself or just wait it out I suppose. 

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  • @Katie,

    I'm sorry to hear about the seller's return policy. We'll have updates on BYOD HTC Ones if and when available on our blog (and probably sprinkled throughout the forums as well).

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  • Todd: "The solution doesn't lie in the technology but the boardroom but I guess, if I can buy them from you that makes no never mind, though I'm sure it's going to cost the consumer a lot more - as TING's hardware prices aren't the best."

    Actually, from where I looked, Ting's price is pretty much the best you can get from any service company, off-contract.

    For a 32GB HTC One...ATT: $599

    T-Mobile: $579

    Sprint: $549 (can't be bought without a contract though)

    HTC website: $579

    Ting's price is the best, by a good margin.

    Also,  the issue here is that Sprint changed something about their HTC One's, making them difficult or impossible to bring over. It isn't Ting's fault they did that.

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  • @Cassiopaea

    Good points all.  I got mine on Amazon for $449 that's why I jumped on it. Then they sold out. Now I see they're back in stock for $549.  Amazon is also tax free, free shipping and has an unbeatable return policy. Also, eBay will run less - a lot less as will some 3rd parties  - but there all sales are probably final.  Price should drop in time, if history holds.

    Wonder what Sprint changed?  Wonder if it can be overcome.

    Katie, I'm sorry it might not work out for you. What was said here seems pretty definitive but if I was in your shoes I'd call and see if perhaps they could try to get it up...or wait until a solution is found.

    I'd hold on to it ... why not right? It's not going anywhere.  Also, if I was an existing Sprint customer with an existing Sprint phone could I bring that to TING if it's NOT on the list?

    TING states....

    "We have also rolled out the first wave of our  bring your own Sprint device program. If you have an inactive Sprint device sitting in a drawer, you might be able to bring it to Ting and get started without any upfront costs at all."

    OK. Let's think about this! 

    You have the Sprint version of the HTC One but you can't activate it with TING off the rack.

    However, you're an existing Sprint customer?

    Your (k) contract with sprint is almost up?

    Go to Sprint...DON'T sign a new (k) contract, just have the "new" HTC One made active on the "existing" plan.

    Once it's activated and working...

    Wait a week ... or until the OLD (k) contract is up, and as soon as you're "month-to-month" ... THEN????

    Jump to TING on an "Existing" "Working" already activated phone...

    At that point, it's just a transfer of service, I doubt Sprint could block that? That might be illegal.

    I wonder what the experts think? 

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  • Oh, and I wouldn't try to activate my new Sprint compatible HTC One over the phone with Sprint.  I'd go to a Sprint store and have them do the transfer while I wait.

    Once it's up and running .... and once the planets have aligned (contract, Jupiter, Uranus), I'd call TING and see if they can move my full activated and fully functional HTC One to the TING network.

    No need for them to "set up" anything... all they'd need to do is move my account over.

    But I'm no expert, so it will be interesting to see what the "official" take is.

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  • Katie Kong,

    Please be careful of any advice from us users here on the forum. As Katie Lee said, Ting *cannot* add these phones right now.
    Todd properly quoted Ting where they said that if you have a Sprint device you *might* be able to bring it to Ting.
    My personal opinion is that activating the phone on Sprint would not necessarily make it easier to bring to Ting. I would call or email Ting support to get an official answer, though.

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  • At this time unfortunately  with the HTC One and also the S4 activating originally with Sprint will not allow you to make the jump as the ESN's attached to these devices will not be able to be added to your Ting account. The ESN's (electronic serial number used to uniquely identify mobile devices) for any new HTC One or S4 device will result in the same error message as these devices have been blocked from being added to Ting at this time due to the issues touched on earlier by Katie in this thread. We will keep you updated if and when this does change however  at this time there is no workaround for bringing these devices to Ting.

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  • Shoot.  That's blows. Thanks for the explanation though.

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  • Looks like I have the same problem. I just ordered a HTC One from amazon and now I have to return it; then wait for another two or three weeks....

    BTW, will Ting offer black HTC One just like S4 with 2 colors for choosing..?

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  • @Yi-Hong - we're not sure if we'll be able to offer the black HTC One yet - anything's possible! As of right now, though, it's silver only.

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  • "ESN's attached to these devices will not be able to be added to your Ting account. The ESN's (electronic serial number used to uniquely identify mobile devices) for any new HTC One or S4 device will result in the same error message as these devices have been blocked from being added to Ting at this time..."

    @Katie

    @ Yi-Hong

    IF and it's a** "BIG"** if ... IF you went to a Sprint Store ... could you get them to "release" the ESN for your purchased HTC One?  Thereby making a port possible?

    I'm not trying to beat a dead horse, and it seems as if TING is as frustrated by this as you are ... but there's no cost to mulling over options.

    Lastly, if you bought it from Amazon...returns are easy and liberal.  I've never had an issue returning anything to Amazon (particularly if you bought it from Amazon direct as a Prime member and not a 3rd party re-seller through Amazon).  At most, your have the cost of shipping it back from UPS (for that phone - I'm thinking 5 buck or so?).

    Anywhoo... it is what it is.

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  • @Todd - no. Even if the ESN is released, there are too many technological inconsistencies between the device and our service. We absolutely cannot bring over any Sprint HTC Ones or Galaxy S4s at this time.

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  • any updates on sprint HTC one BYOD?

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  • @Chris - No, not yet! If we get any information we will post it on our blog at https://ting.com/blog. Please keep an eye out there for information!

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  • any updates on Sprint HTC one yet? I intentionally went and bought the phone, just I could use it with Ting. please, please, please tell me there's a way I can use it.

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  • No changes. We'll let you all know the moment they can be brought in (most likely on our blog).

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  • Darn it!  Happened to me too.  I just bought a Sprint HTC One based on information on the main BYOD page.  I'm with Katie Kong, it's very easy to conclude a Sprint HTC One would work on Ting.  I just figure the whitelist is an old list since it was dated Dec 2012, and the fact Ting sells HTC One.  Who knew Sprint plays dirty tricks.  I guess I shouldn't be surprised.  This maybe Ting's achilles heel - Dependent on Sprint network and (to lessor extend) hardware.  Anyway, the "minor detail" about incompatible Sprint HTC One and Samsung S4 should be front and center on the BYOD page instead of in this blog only.

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  • Steve,

    The announced this in their official blog and in the forums over a month ago.

    If they listed every incompatible phone on the BYOD page, it would become a huge mess.

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  • Bruce, stop being a dog for Ting for a second and think from perspective of a potential Ting customer.  These 2 phones are most sought after android phones on the market today. Other phones on the whitelist are so 2012. A typical customer makes his/her decision based on the information on the main nav pages, not from some obscure blog pages.  As in my case, my phone just dies, and I needed to make a quick decision on what to buy.  It's too late for me, but I want Ting to add a small note on the BYOD page so others don't make the same mistake.  I was very gung ho about Ting. I was telling everyone about Ting even before I join.  Now Ting is losing me, along with any referral i might bring.  Is that what Ting wants?

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  • Steve, because there are two separate threads about this in the last 24 hours, I've added the following note to the whitelist page (https://help.ting.com/entries/22567167-Bring-Your-Sprint-Device-to-Ting-A-List-of-All-Supported-Devices):

    Please Note: From time to time, devices have had to be removed from the list as they can no longer be supported by Ting for various reasons. Please always be sure to confirm that a device is currently on the list if you're planning to acquire one from a source other than Ting.

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  • Well this sucks. I too am stuck with a sprint HTC One that I can't use on ting.

    Really hope that it's resolved in the very near future.

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  • Steve,

     

    What about now?

    I am about to buy a used Sprint HTC One and found this page. I guess HTC One still cannot be brought over?

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  • It has not been announced on their blog, so it still cannot be brought over.

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  • Is anyone even working on this problem? Should we hold our breaths? I am guessing when the HTC ONE II comes out, the Sprint HTC one issues will magically disappear. Also, when the Samsung Galaxy S5 comes out, then the S4 will miraculously be able to transfer to ting. Whatever the next big thing comes out this year, I'll bet it, too, will have "hardwired network issues." $print wants the moneys.

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  • I'm with Melvin.  Is anybody working on this?

    I am a loyal Ting customer, and they won't be loosing my business any time soon unless flagship Sprint devices are no longer supported.  I am looking forward to a few devices coming in the near future LG G2, Samsung Galaxy Note 3, HTC ONE MAX, and possibly the upcoming NEXUS if it comes with a CDMA version.

    We have a healthy used Sprint device market in my area, and I can usually pick up a like new flagship device for $300-$400.  I worry that if this isn't resolved I wont be able to do that anymore.  I nearly bought a like new S4 for only $300 a couple of weeks ago but called Ting to check the ESN before I bought it and found out the bad news. 

    I'm too cheap to pay full price for these things, especially when I can pick up any number of GSM models for similar prices and use them on MANY MVNOs, just not with the great customer service and pricing that Ting offers. 

    If this isn't resolved I guess I will have to weigh my options; stick with my aging Galaxy Note 2 (I know, first world problem,) or jump ship for the latest and greatest superphone (I'm a sucker of a new superphone.) 

    My guess is that if Sprint is ordering phones with different programming that is no longer fully compatible with Ting, it's not going to stop.  Sprint phones for the foreseeable future may no longer be compatible with Ting. 

    Again is anybody working on this?  This needs to be resolved!

    We all love Ting! and BYOD is one of the best things about it!

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  • Hey Joseph and Melvin, we're constantly working on a number of projects. Ting is growing rapidly and we are always looking for ways to improve the business and the customer experience. The BYOD program is one of our proudest accomplishments and something that is never static. 

    We hear you. We would love to have the HTC One and Samsung S4 join our BYOD catalog. Right now, it's not in the cards, but that doesn't mean we're not diligently trying to improve our portfolio. We appreciate everybody's feedback on the matter. 

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  • There needs to be a Sprint  BYOD banned list, Now I have a perfect HTC one that can't be used on Ting.

    Ting needs to disclose these current BYOD phones from Sprint can't be used on Ting, But Ting will easily put phones that do work up for sale on their website to mislead everyone. Very disappointed with Ting.  

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  • Hey there Darin, Thanks for the suggestion, but this isn't something we are planning on offering because we learn of new, more obscure devices everyday -- so a list of that nature would be hard to maintain. This list would have to look back at all the different devices released in the last 10 years from every manufacturer and carrier.

    It was never our intention to be misleading and we have a few tools to check device availability. We offer a list of supported devices and an ESN checker where you can verify if your device will work. 

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