Can you help me get my phone out of airplane mode?
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I am experiencing complete signal loss.  The phone is stuck in airplane mode. When I try to make a call the phone asks me to turn off airplane mode and takes me to the setting screen to do this / so i uncheck the box and go back to the home screen. then the phone is back automatically in airplane mode.  it just keeps staying in that mode.  i also keep getting an error that says sprint.optimizer.birdstop or something like that has to be Force Close.  

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  • Have you installed a modded OS by any chance? If not, it may require a factory reset. I'll email you the instructions in case you want to give it a try.

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  • i cannot turn off the sprint optimizer because that option for Mobile Networks is grey and it is unselectable while the phone is stuck in airplane mode.  when I uncheck the box for airplane mode the sub-heading says enabling wireless connections... but it never changes, and if the screen on the phone changes at all wether it times out or i switch to another screen the airplane mode is back with a check.

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  • no i haven't installed anything. not even an app. thanks.

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  • i would like those instructions though. as soon as i can because i cannot make or receive calls. so i would like to try anything.

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  • ok. since the reset didn't work i noticed that the time and date was completely wrong. saying it's december of 2004 and the time is 9pm when it's 12 49pm. so i went in the settings and changed "use network provided date" and now the airplane mode is magically off? Wierd. But I still have not signal.  Tried to make a call and received the error "mobile network not available".

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  • activity twlauncher (in application twlauncher) is not responding.  

     

    received this after powering off and then back on

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  • I just emailed you the instructions for the manual factory reset.

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  • i am having trouble getting the manual factory reset to work.  when I hold the volume down button and press the power button (while the phone is off) it powers on like normal.  I tried it by holding the volume down button continuously throughtout the power up and also by letting the volume down button go once the phone begins to power on.  thank you for your help.

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  • ok, i looked online and i have to press the camera and volume down button while powering on.  now that i've done that. now what do I do?

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  • I just sent you another method of doing the reset. Reply to my email if it doesn't work.

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  • what do I do now that I have performed the reset? it seems that there is something wrong on ting's end now?

    are there towers out in my area? 30046?   Can you help please?

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  • Following up in email Amil.

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  • I just wanted to pop into this post to give it a bit of closure for anyone who may read through it.

    The issue was with the device itself. It would not allow the device to make any active connections to the network. If you experience this same issue it would be best to get in touch with support.

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