What makes ting different from Zact?
Answered

I'm currently a VZW customer waiting for my contract to end before porting all my numbers to Ting...but then I saw a news article for Zact.  They have a similar phone plan like Ting, and they offer minutes, text, and MBs in more buckets.   http://www.zact.com/plans

They both run on Sprint's network.  ting has a much better selection of smartphones and better customer support, but Zact seems to be slightly cheaper.  Also, it seems that Zact doesn't have a per device fee.  If ting or Zact offered tablets as part of the plan, then that's the company I'd probably go with.

What do you guys think?

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Comments

52 comments
  • I just checked and Zact does not offer Sprint BYOD and only lists one low-end phone available..

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  • Now that Zact has suspended service, what is ting doing to help Zact customers sign up for Ting? Will Zact phones work on Ting service? 

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  • Hi Leonard! I see you've posted in another thread too, this is the same advice: Check your  ESN in the BYOD page, if your phone is given the all clear there, then it's worth a shot trying to activate. Since it's not a traditional  BYOD from Sprint situation, it will be difficult to guarantee success, we'll do all we can to help though!   

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  • Zact is gone, huh?  I guess now we see "What makes Ting different from Zact?"  I got my father-in-law on Talk For Good, and they went under.  So it seems like there is a lot of competition in this space, but being part of an established company like Ting is makes a big difference for survivability.

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  • Am i the only one worried Sprint bought out Ting's closest  competition?   And is starting a new prepaid service

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  • Spent two hiours on the phone this morning. First with Ting, who said that my zact phones - LG Viper 4gs - were compatible but they were not sure Sprint would permit them to activate them. I have four of these babies at $200+ each. Then I called Zact who said Sprint would announce its new service "in a few days". I pointed out that Zact would discontinue service in "a few days". I also learned that if my phone does not receive continuous service, if Zact suspends before I have ported over, then I have lost all four phone numbers! I called Sprint - the severely challenged young man on the line had never heard of Zact, wouldn't answer my question about Sprint's new service for Zact customers, and kept trying to keep me oj the line while he pitched an expensive Sprint plan. Total value for my two hours = not much. I checked my ESN number with Ting and the website said no dice. I looked up the phone on a third party site which said it was Ting compatible. Ting was more than happy to take me in and "try" to activate my phone - but to do this I would have to port over from Zact now, so if the activation failed - as it likely would - I would be left without phone service on my four phones. I have little question but that Sprint is trying to squeeze all of the other players out of the market and force them into Sprint's own pricey service. Zact is totally complicit as they sold out to Sprint and now say that they used Zact to demonstrate that there was a market for their technology, which they sold to Sprint and hope to sell to other carriers. I go on vacation Thursday, and won't be back until after Zact suspends service. I would be so happy if Ting would make a few inquiries and discover in general terms whether Zact phones, which are set up for the Sprint service, can be activated - so I don't have to risk losing my service altogether. 

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  • Leonard - zact.com says you have service through August 3rd.  If you can't manage a move before then, it might be worthwhile to take whatever the cheapest option there is at that point in order to buy a bit more time for your numbers.  The web page says you'll be able to do that right from your phone.

    I think Ting had come up with something for a kind of temporary parking of numbers to allow things like this to be worked out.  Get a cup of coffee (or whatever) call customer service, and convince them to help you find out whether your devices will work.  Be nice - they've always been good to me.

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  • Thanks so much, Iris. I have the cup of coffee right in front of me. Yummm. Ting customer service was very very nice. They assured me that they would do whatever they could to try to make my phones work. But to do that, they had to have me port over. Then, if they couldn't activate me, they thought I would lose my service when Zact went down. We were not able during that conversation to figure out a work around. I'll call back and see whether they can "park" my numbers. I will wairt until Thursday morning, however, so that at least I have some service until I leave the country Thursday PM.  

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  • Perhaps you can have them try with only one number. That way, you are not risking losing them all by trying to port to Ting.

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  • Leonard - I've got a Home Phone Connect that is inactive right now.  I don't use it for incoming calls.  If they are willing to port your number there to preserve it, I'm game.  They can call me to confirm.  And I'd agree with Bruce.  Do one first.  The only thing is that if it doesn't work, your phone number might be stuck at my house until you move it.  However, I could configure that phone to forward to you, and I'll send you a bill.  :-)

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  • Hi, Iris, You are a dear. Turns out I don't need your home connect. Ting assures me that if we port over to them and they can't activate our numbers. they will be parked at Ting until we return. That way, we can port them elsewhere from ting when we need to restore service. Thanks to you and to Bruce. 

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  • That's good news, leonard.

    I'll bet Ting would not charge you to park the numbers either. They are very customer focused.

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  • So Leonard did you try a phone. I have 4 Zact phones I bought at Christmas for my family @ over $200 each. I would sure be interested to know if they can be used on Ting. thanks, Don Ferguson

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  • So, to answer the initial question,

    Ting is still in business providing great cellular phone service. Zact could not make their Ting-copy business model profitable.

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  • Virgin Mobile Custom will be online & Walmart exclusive beginning August 9 using their select devices. Devices are only available at Walmart.

    ZTE Emblem for $79.88

    LG Pulse for $99.88

    LU Unify for $129.88

    Rates mentioned are

    Activation as low as$6.98 per phone for up to 5 phones

    Unlimited texting $10

    Unlimited voice $18.10

    See http://www.marketwatch.com/story/virgin-mobile-usa-launches-virgin-mobile-custom-fully-customizable-cell-phone-plan-with-rich-parental-controls-2014-07-30

     

    Ting is still a better value.

     

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  • More rates

    250 minutes for $3.00

    500 text messages $4.50

    250 MB Data $8.00

    Unlimited plans mentioned above cannot be shared among phones.

    They have some parental control features like Kajeet.

    See http://www.cnet.com/news/virgin-mobile-offers-fully-customizable-prepaid-plans/

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  • Just a happy customer. I just provided additional info since you said you did not know of any rates. 

    From what I remember, Zact's rates were not exactly "pay for what you use" either. Prepaids that had that metered model moved to monthly plans to make the business profitable.

    In fact, I used Kajeet in the past for a family member who is now on Ting. I did not BYOD the phone, though.

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  • Other reports on Zact -

    http://www.androidcentral.com/virgin-mobile-roll-out-fully-customizable-prepaid-plan-limited-web-access

    http://www.fiercewireless.com/story/sprint-launches-personalized-virgin-mobile-custom-prepaid-brand-using-itson/2014-07-30

    http://www.prepaidphonenews.com/2014/07/sprint-reveals-pricing-and-features-of.html?showComment=1406741053167

    I also saw one report (which I now can't find) that said website access would be limited to specific, social media related, websites.

     

    There's also another thread that has started up -

    https://help.ting.com/entries/92054103-Virgin-Mobile-Custom?page=1#post_26046913

     

    @ SC - campaigning for portability for Zact devices with Ting or Ting users won't get you anywhere, since they don't control it.  Sprint does.  And it is entirely possible to have a discussion without being rude about it.  Bruce was just reporting what was in the links he cited.  Maybe Ting's structure is financially sustainable (which of course depends on their contractual agreement with Sprint), and Zact's was not?  I won't claim that Zact/Sprint's treatment of Zact customers is what I would hope for, but sometimes you get what you pay for.  And only what you pay for.

     

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  • @Iris Ailin-Pyzik  FYI, your link to "another thread that has started up" doesn't work.

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  • Oops. Iris & I both missed that thread is a Ting Army thread only viewable to Ting Army members.

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  • No big secret. Just a thread about Virgin Mobile Custom which is where Zact users are moved bu default.

    The Ting Arrny users help Ting wherever possible. We were the first ones to try BYOD, for example. Anyone is free to join.

    See https://help.ting.com/entries/21691251-Join-the-Ting-Army-  to join.

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  • Yeah, sorry about that link, but it's only 4 posts long, and one of those is a reference to this thread.  Here's Virgin's Custom page - http://www.virginmobileusa.com/custom/#/ - which isn't that easy to find.  It doesn't seem that they're pushing it yet, except for those coming from Zact.  And I think there's an August 9 deadline to get extras the first month if you are coming from Zact.  http://newsroom.virginmobileusa.com/zact

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