Photon Q update need Motorola service account?

I've got a BYOD Photon Q running, rooted (I LOVE Titanium) but otherwise stock.  I know there is an update out there for it, but when I try to get it, I get a message about needing a Motorola service account, and when I say I want to set one up, it is "Contacting server" forever.

I've read that this is probably something that should have happened at activation, and that I'll need to do a factory wipe to be able to set it up.  Can anyone confirm this?  I'll do the wipe if I have to, but I don't want to do it and then find out it served no purpose.

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