Blackberry Q10 coming to Ting?
Answered

I fully understand why previously-released BB devices aren't available on Ting.  With the pending arrival of the Q10 on Sprint (30 Aug pre-order/13 Sep in-store), is there an opportunity to bring this device to Ting as well?

I'm not going to pretend to understand the complexities of bringing a new phone/ecosystem to Ting, but I'm hoping historical issues with BB/Spring can be avoided altogether.  My wife's BB monthly bill is nearly three times what I've spent on Ting in four months.  I must find a way to stop the madness!  (:

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  • Oh jeez, yep, I am so sorry I missed that when I looked it up on Phonearena.com.  Yes, LTE.

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  • If you already have a Sprint SIM card inside the Q10, you'll almost certainly be able to reuse that one.  If not, you'll need a Ting micro SIM.  The Q10 uses the same version of micro SIM as the Nexus 5...

    https://ting.com/shop/microsim

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  • Thank you all. I received the phone yesterday and I started the number port today. It did come with a sim card. Thanks again. This community is wonderful; another great reason I'm looking forward to adding a second line to my Ting service!

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  • Well, I received my Q10 with the sim already in it and completed the number port. Data, messaging, calls all working. However, it seems that the "old phone number" that belonged to this device is still somehow tied to phone. (Whenever I send an mms or make a call the old number shows up as the sender/caller, even though both the call and message go through.) I'm assuming I need to do a carrier reset as instructed here:

    https://ting.zendesk.com/entries/23978116-Wiping-the-phone-number-from-your-phone-Carrier-Reset- 

    However, I'm having trouble locating instructions for the q10. If anyone knows here please let me know.

    Thanks again,

    Elias

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  • In case it's helpful for diagnostic purposes, I should add to my above post that unlike picture messages, text messages do, indeed show the correct number.

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  • Hey Elias!   This should help.  :)

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  • Justen, thank you for the link! You're right, that solved all of my problems. MMS, caller id, etc. are ALL working fine now! The Q10 is now working perfectly on Ting! Thanks again for everyone's help. For anyone on the fence about whether to try it, I highly recommend it! 

     

    Elias

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  • Any changes to all this? I destroyed a phone and picked up a Q10, ESN is supposedly clear but it says its not an eligible device....

     

    THanks,

    Justin

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  • Justin, you may need to call or email Ting support to get it going. It should be possible though, as long as it's clear on Sprint's end (i.e. not attached to an active account or listed as lost/stolen). It's also possible that you need a compatible SIM card; some newer devices require that. Ting support should be able to assist you in any case.

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  • Hey Justin.  To bring your own device to Ting, it has to be both a Sprint phone and listed as compatible on our BYOD list.  You will see that the Q10 is currently not compatible, so we wouldn't be able to activate it.  If that ever changes, it will be added to that list. Feel free to submit a support request if you have other questions.

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  • Felipe, just to get something straight: Several Ting customers have been allowed to use the Q10 on their accounts. I've been told in another discussion forum by another Ting employee that the Q10 can now be activated. Did this change, or are you just going by the fact that it hasn't yet been added to the BYOD list? Please see earlier posts in this thread regarding successful activations for the Q10. 

    This link was shared with me a while back by Ting Product Manager Justen; you may want to get with him before telling customers that they can't activate the Q10, since he is saying they can:

    http://forums.crackberry.com/blackberry-q10-f272/q10-ting-not-officially-supported-950897/

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  • Felipe,

    Just for clarification, this is what Justen Burdette said above in this thread regarding the Q10:

    "If you happen to have a BlackBerry Q10 and you happen to try to bring it to Ting (after checking the ESN, of course), I can't speak to what would happen.  Space and time could end.  Or it could work perfectly and no harm could come to the universe...  :)

    August 06, 2014 09:54"

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  • Hey Morgan, thanks for replying.

    That model is not officially supported yet, but our customers are welcome to use our ESN checker to validate any phone. If the phone passes that check, they can definitely try to add it to their accounts and activate it. We've heard success stories about the Q10, but we can't guarantee it will work all the time.

    As with any unsupported device, we also can't guarantee all features will work flawlessly, especially roaming, tethering and MMS. In addition, we might not have any activation or troubleshooting guides for it, nor that device available in our office, so we're somewhat limited when it comes to troubleshooting. As such, we don't actively encourage customers do it, but anyone can give that a shot.

    It seem that Justin above couldn't get the phone to pass that check though, so that could be a bit more complicated. We'll definitely look into that through a support request and check what's happening.

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  • Hey everyone, Felipe asked me to chime in here!  I reached out to Justin to see what might be going on with his Q10.  We should hopefully be able to get him up and running.  We have quite a few folks happily using their previously-loved-and-now-loved-again-on-Ting Q10s.  Sometimes there are slight hardware revisions to devices, though, and the first one we see we have to more gently activate (but future ones of that same revision would then have an easier time).

    So, as always, if your device passes the ESN checker, you should be good to give it a try on your own.  If you run into any issues, reach out to support, let them know your ESN or MEID, and they can always double-check to see what might be getting in the way.  (For unofficial devices like these, we usually need to dig a little bit deeper, but we're always here to help!)

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  • Sorry guys, I wasn't trying to ruffle feathers or cause an issue. I just wanted clarification on whether the Q10 could still be activated "under the radar" so to speak, as I'm also interested in possibly using one on Ting. 

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  • No ruffled feathers!  The Q10 remains unofficially supported, but everyone we've heard from has been able to get up and running without issue.

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  • Last week, I bought an unlocked (Verizon-branded) Q10 on eBay. I'm happy to report that I popped in my Ting SIM and everything worked perfectly. Upgraded to the leaked 10.3.1 yesterday, and still perfect. :-)

    I can't quite remember what the status of wifi calling is here these days, but that is the only thing that didn't work...I didn't know that it was hard-coded in T-Mo devices and would not work on other unlocked devices. Slightly disappointing, but overall, very happy to be able to use BB on Ting. :-D

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  • That's awesome!  Was that the Ting GSM SIM then?  Does that mean you think that if you had a T-Mo Q10 the wifi calling might be an option?

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  • Since Lisa mentions T-Mo, she is using GSM.

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