What if the Play store says it loaded an app, but I cannot find it on my phone?
Answered

I downloaded 4 apps on my LG Optimus S. 3 of them are listed in my apps, but one is not.  I went back to the Play Store and it indicates that it downloaded, but I cannot find it anywhere.

0

Comments

11 comments
  • Hi Barbara, here are a couple of options:

    • Check if the app icon is available on the desktop
    • If you go into Settings -> Applications -> Manage applications  you can view the most recent downloaded apps under the "Download" tab

    I hope that helps!

    0
    Comment actions Permalink
  • It is not listed there either.  Any other ideas?

    0
    Comment actions Permalink
  • Hi Barbara, visit the Installed Apps tab in the Play Store. Search for the app. If you've already installed it on your phone, Google Play will provide two options:

    • Open (the app)
    • Uninstall

    Click Uninstall, reboot your device, and attempt to re-install the app.

    0
    Comment actions Permalink
  • Where do I find the options: Open & Uninstall?

    0
    Comment actions Permalink
  • Hi Barbara, the Open and Uninstall options should be available in the Installed Apps tab, when you go to the Google Play store.

    0
    Comment actions Permalink
  • The only things I find on the "My Apps" tab art the links to the app descriptions.

    0
    Comment actions Permalink
  • Hi Barbara, if you view the app details in the Play Store, the Open and Install options are located there. You can also try searching for the app locally by clicking the magnifying glass button under the screen on your phone.

    0
    Comment actions Permalink
  • It is also possible that the installed app is a widget used by the program launcher or an add-on to another app.

    What is the name of the missing app?

    0
    Comment actions Permalink
  • The app is a game called Circuit Flow Free.  I see the Install button, but I was looking for the Uninstall button (no Open button either).  I did left click on Install and it gave the option to Reload.  Not sure what that will do, but we will see.

    0
    Comment actions Permalink
  • Ok, my daughter managed to download the app for me...  Thanks for your time.

    0
    Comment actions Permalink
  • Hi Barbara, good to hear that it's working for you now. If you have any other questions or concerns, please don't hesitate to contact us.

    0
    Comment actions Permalink

Please sign in to leave a comment.