Kyocera Rise software update fails
Answered

My wife and I both have Kyocera Rise phones.  Every so often we'll get a notification that a Kyocera software update is available.  Many times when we attempt to download the update the download hangs and the only way to clear the notification entry is to restart the phone.  Sometimes the download completes and prompts if we want to install the update.  If we select "yes" to install the update after a few seconds we get the message "update failed try again later" (or text to that effect at least).

This has been going on for months now and I usually just forget about it until the notification appears again.

Anyone know what's in the update and if there's something I can do to improve the likelihood if it getting installed?

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Comments

11 comments
  • Hi Kyle, sorry to hear that you're having trouble updating the software on your phone. I'll be sending you an e-mail right away so we can troubleshoot this for you further.

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  • Thanks for your response. I was able to solve the issue with your advice in the email and I responded to it with the process I went through.

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  • Hey Kyle,

    I'm glad that everything was resolved. Have a wonderful weekend!

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  • Can you post the solution for everyone? I'm having the same issue.

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  • Hi Clay, sure thing, although we prefer to keep troubleshooting steps off the forums when they involve account specific details.

    Can you attempt a carrier reset please?

    • Turn off your wi-fi
    • Enter # # 7 2 7 8 6 # int your dialpad
    • Enter your MSL code
    • The device will reboot, reprogram itself, and then reboot again

    Your MSL code can be found by clicking your phone number under Device Settings in your Ting account.

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  • Weird, a few minutes after posting my last post, it decided to work.

    Rebooted phone first then went directly to settings/system update. Exactly the way I tried it the past few times.

    Technology is awesome.

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  • And thanks for the quick response Brennan! I'm sure that would have worked too! ;)

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  • In general, I would think that the reliable transfer of an update file is critical. Therefore, wired-only transfer would be first choice, WiFi would be second, and cellular data connection would be third (I would estimate). Cellular carriers, or anyone else offering a software or firmware update, SHOULD first offer it via a wired connection to the phone, using hashes or checksums to verify file integrity and that the correct file was transferred ... especially critical for firmware updates. Thanks to a failed "firmware update," apparently from Sprint, my Kyocera Hydro Edge now won't start up and system recovery won't work either (as I have tried so far). It might have worked, or worked better, had it been transferred by wire, but it was pushed (apparently by Sprint) over cellular data. If I can't solve this, I have a brick. 

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  • Hey Robert,

    Have you already submitted a help request so we can look into that with you? If so, we'll be getting to you shortly. Otherwise, give that a shot and we'll look into all we can do.

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  • When you do the reboot does it erase everything off your phone like it does when you restart your phone?

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  • Hey Alexander, 

    A factory reset should completely delete everything off the phone, unlike a reboot, which just restarts the software.

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